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H M S Host Reviews (1)

Review: During my visit to the Dungeness Bay in the SEA-TAC airport on 4/17/2015 a waitress tried to perpetrate what could only be described as a scam. After my meal was completed the waitress asked me if I wanted her to run my card; I gave her my credit card thinking this was a way to receive my check a little quicker; it was. The waitress came back in minutes with my card and a non-itemized receipt thanking me for my business. As I looked at the receipt for +$20 it looked a little high at first glance and I thought it was very strange that she only gave me the non-itemized copy.I called the waitress back and asked her for the itemized copy? Judging her reaction I could easily determine that she did not want me to see an itemized receipt. The waitress asked me: why, do you need it for work? She then told me that she could not re-print a receipt because this was something that only a manager can do and the manager was downstairs and she did not expect her to be back up for some time. Realizing that I was being played I told her I was in no hurry and would wait as long as it took to get an itemized receipt. The waitress then took the non-itemized receipt back. After some waiting she returned with the itemized receipt. The itemized receipt was for $16.58 about 23% less than the non-itemized receipt. The scam is very clear:The waitress gives you the non-itemized receipt very quickly to get you out the door. She builds in a tip and only gives you the non-itemized copy. The waitress does not tell the custom that the non-itemized receipt includes a tip.The waitress then hopes custom leaves cash on the table; therefore doubling the tip for the waitress.Here are the details from the receipt:Date 04/07/2015Time 10:15 AMTrans # [redacted] $16.58I added a +20% tip to the check just to demonstrate that Im not somebody who doesnt appreciate service workersDesired Settlement: Place a warning on this business if they do not respond. I e mailed [redacted] on this issue but he did not respond to me.

Business

Response:

To whom it may concern,

This is in reference to ID #[redacted] for a transaction that occurred at [redacted] located inside of the SeaTac Airport. The customer indicated that he believed the waitress was trying to run a scam, if you could review the attached transaction entry I believe that it might have been an innocent mistake. The server that opened the ticket did not service the entire transaction; it was handed over so that the first server could most likely go on break. Upon returning and attempting to cash out the check, it appears that the customer was charged for the first round of coffee by each of the servers. After the customer alerted the server to a price discrepancy the additional coffee was voided off by the manager and reprinted. Being an airport location, we have extremely limited storage so our managers are sometimes unavailable as they are checking in product down in offsite storerooms. The server had to wait for a manager to come and void the item and reprint the check, both actions that that a server is unable to perform as a loss prevention tactic. Our receipts do not include a tip, the server would not have materially benefitted from having a slightly higher total. Upon reviewing the check details I believe that it was simply a breakdown in communication between two servers, and that it was resolved by a manager before the customer left the establishment.

I appreciate your taking the time to notify us of this matter.

Sincerely,

[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

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Description: Services - General

Address: 17801 International Blvd # 202, Seattle, Washington, United States, 98158-1202

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+1 (206) 433-5669

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