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H & M Transmission and Automotive LLC

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Reviews H & M Transmission and Automotive LLC

H & M Transmission and Automotive LLC Reviews (2)

Initial Business Response /* (1000, 10, 2015/08/12) */
It's unfortunate we were unable to resolve ***'s transmission issues as fast as he preferredWe offer our rebuilt units well below fair market value to fellow shop owners in order for them to make a profit on their projectsWe rebuilt two
transmissions for *** who is the current owner of AutoLabAfter we built the first transmission, we delivered it to his technician to install at 7:at night*** was helping ***'s technician install the transmission and noticed the Engine guide pins were missing*** alerted the tech and and told him moving the vehicle without the guide pins would have resulted in transmission failureHis actions prevented *** and his company from incurring the cost of another rebuildA few days later, *** sent the car to us and said something was wrongRegrettably, it took a little longer than to get it in for reviewOnce we were able to check out the car, we found the battery cables were looseWeak or corroded batteries, or loose cables are a leading cause of engine and transmission faultsHere at H&M, we instruct our technicians during diagnostics to look at the battery firstOften times we can save our customer hundreds if not thousands of dollars with a simple battery serviceEver since we pointed it out to his lead technician, we have not seen the carAs for the other transmission, again we were unable to attend to it as quickly as *** neededBecause we could not look at the vehicle immediately, he decided to take it to another shopAt the time, we were overwhelmed with work and wanted to be sure to attend to all of our customers fairly*** couldn't wait and authorized another shop to look at the vehicleThe other shop said it needed a couple of partsThat shop owner knew he could not perform repairs under warranty without our permissionWe told him that we prefer to do our own warranty workRegardless, *** authorized him to perform repairsThe other transmission shop owner called and asked us to pay for his time and partsWe told him out of good faith that we would pay for any parts he replaced as long as he gave us those partsIf we replace a part and it fails, our primary vendor will give us replacement parts and help with the labor; we then fix the vehicle at not cost to the customerUnfortunately, that shop owner would not give us the partsWe believe we did everything possible to help ***; unfortunately, we were unable to meet his time lineWe are a A+ Revdex.com rated business and go out of our way to take care of our customersWe try to attend to all of our customers as quickly as possible and are able to help most of them*** is a year Master ASE Technician and can fix just about anything*** is an Ambassador with the *** *** Chamber of Commerce and is avid business and community supporterWe have no need nor the time to slander other shopsIn fact, we think it's important that all shops succeed in order to support a vibrant economyOur philosophy is to fix the problem, not just throw parts at it and hope it goes awayBecause of that, we have a lot of work and a lot of loyal customersEach one is as important as the other and we try our best to get to all of themWe're sorry that we could not help *** in a more timely fashionWe will use this experience as an opportunity to re-evaluate our work processes and develop ways to improve them

Final Consumer Response /* (2000, 12, 2015/12/30) */

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Address: 500 2nd St, Castle Rock, Colorado, United States, 80104-2648

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www.handmtransmission.com

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