H Mart

Purchased $30 of pork ribs that when opening the same day turned out to be bad (bad odor and slimy to touch). Saved the receipt, packaging and actual meat (frozen). No Problem right- any good business would offer a refund or store credit (like my local market and other specialty markets.
But instead, despite showing receipts and pictures, I got no response from their customer service, Chat- which is all automated, and their number just keeps ringing with no answer,
So I will do my best to leave as many reviews of the poor customer service and product in hopes that others will not have to go through the same- do no purchases any perishable goods from HMart- you will have no way to recover from bad product.

On 9/13/2022 Hmart location Westpark Irvine @11:25am. I purchased a box of mango for $3.99. The cashier stamp paid. On my way out, the security guard grabbed my mango box and check. He states that I may have paid the wrong price. He looked at the box and said is fine with no apologies.

I replied, the mango came from the mango aisle and should have been inspected by the cashier. Since I have already paid it, he has no right to grab from my basket and is only $3.99. He shouted at me and stated people steal for $1. What people steal? is irrelevant and since I have already paid, the item belongs to me and he has no right to grab my box without asking. He has no right to enforce his shouting, and rudely response. He walks around with the uniform and enforced his way without asking.

This mexican security guard show no respect toward customers. And everyone was looking at me. He was accusing me of stealing and cheating the mangoes and loudly accusing me for paying the wrong price. I paid the right price. I called the store and no answer.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Selling defective items and trying to rip off customersYou need to learn how to write apology letter, try again Hmart

December 18, Dear [redacted] ***,On behalf of Hmart Companies, Inc., I am writing in response to the above-referenced customer complaint, which was sent to us on December 5, A customer named [redacted] complains that the gold plated pot in the [redacted] Rice Cooker that he purchased from Hmart is peeling away and that the warranty service provided by [redacted] didn’t fix the stated problem.The return policy at Hmart Houseware Department states that Hmart accepts the return/exchange for all defective items within days from the date of purchase with the original receipt and a valid photo IDIt also states that Manufacturer's defect will be given only days grace period for full refund or exchangeThereafter, manufacturer's contact number is provided, so that the customer may receive the service from the manufacturerIn this specific case, the customer purchased [redacted] Rice Cooker on June 18, and already used the item for several monthsHmart received the customer's first complaint on November 5, The items that are used for more than months are not returnable as stated on our return policyWe provided the manufacturer’s phone number to the customer and we arranged the repair service with Cuckoo, [redacted] performed the first repair service, which was unsatisfied by the customerThen [redacted] performed the second repair service and they replaced to a new pot,Although we tried to bring the satisfactory result for the customer by arranging repair services with the manufacturer, the customer's insistence of wanting to get a full refund/exchange on the used rice cooker could not be met Hmart sincerely regrets any inconvenience this issue may have causedPlease feel free to contact our Customer Service at ###-###-#### if you have any additional questions or concerns in this matterSincerely, Diane L Hmart Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Selling defective items and trying to rip off customers. You need to learn how to write apology letter,  try again Hmart.

December 18, 2014
Dear [redacted],On behalf of Hmart Companies, Inc., I am writing in response to the above-referenced customer complaint, which was sent to us on December 5, 2014. A customer named [redacted] complains that the gold plated pot in the [redacted] Rice Cooker that he...

purchased from Hmart is peeling away and that the warranty service provided by [redacted] didn’t fix the stated problem.The return policy at Hmart Houseware Department states that Hmart accepts the return/exchange for all defective items within 12 days from the date of purchase with the original receipt and a valid photo ID. It also states that Manufacturer's defect will be given only 12 days grace period for full refund or exchange. Thereafter, manufacturer's contact number is provided, so that the customer may receive the service from the manufacturer.
In this specific case, the customer purchased [redacted] Rice Cooker on June 18, 2014 and already used the item for several months. Hmart received the customer's first complaint on November 5, 2014. The items that are used for more than 4 months are not returnable as stated on our return policy. We provided the manufacturer’s phone number to the customer and we arranged the repair service with Cuckoo, [redacted] performed the first repair service, which was unsatisfied by the customer. Then [redacted] performed the second repair service and they replaced to a new pot,Although we tried to bring the satisfactory result for the customer by arranging repair services with the manufacturer, the customer's insistence of wanting to get a full refund/exchange on the used rice cooker could not be met. 
Hmart sincerely regrets any inconvenience this issue may have caused. Please feel free to contact our Customer Service at ###-###-#### if you have any additional questions or concerns in this matter.
Sincerely,
Diane L
Hmart Customer Service

Review: I am returning a product that I bought from hmart and customer service manager was very rude and provoking me to fight with him,that doesn't mean I don't have a receipt, your going to insult your customer,telling me to return it somewhere else. hopefully, they can see his reaction in their camera,if it's on.Desired Settlement: principle.hoping I won't see this customer service manager "[redacted]" when I come back for grocery's.

Business

Response:

August 14, 2013

The Revdex.com

This is in regards to the incident ID#[redacted].

Please be advised that the customer wanted to return a used and broken item without a receipt Our company policy is clearly posted

that all returns must be accompanied with a receipt.

When [redacted] was advised that we could not take back the item, he became very upset and threw the item at [redacted]. When the item hit [redacted] in the chest [redacted] was

asked not to throw it again; at that point, [redacted] picked up the item again and threw it at [redacted] and started cursing and calling [redacted] very inappropriate names. [redacted] started to

come towards [redacted] in a very aggressive manner at which time [redacted]'s mother was pulling on his shirt to keep from coming towards [redacted] was asked to leave and he refused

as his mother kept trying to pull him out of the store.

We take great pride in our customer service but our employees should not be subjected to the abuse that [redacted] displayed that day.

Best Regards,

General Manager

Customer Service Representative

Review: I wanted to purchase fresh chicken using my [redacted] card to pay for the purchase. when I told the cashier I was using a credit card she informed me that I would have to spend at least $7.00 in order to use my credit card. my order came to $4.82 I did not see any signs or notices stating this policy. I asked her if there were any signs stating this policy and she told me that someone must have taken them down. when I got home I called the store and asked to speak to the manager. the same cashier answered the phone and told me that no manager was in the store. I did have the cash to make the purchase but what if I didn't? if this is the policy of this market then I feel as though they should post something letting customers know.Desired Settlement: information should be posted letting customers know what the policy is when using a credit card for purchases under $7.00