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H P Construction Reviews (1)

Review: It was clear that [redacted] had been ignoring my calls and text messages. I have been trying to contact him for months to fix some damages around my house. As the seller of the home, it is [redacted] job to execute the items that are in need of attention within the 1-year Warranty. For instance, there is a big hole on the ceiling of one of the rooms, there are cracks within the walls, gaps between the wooden floor, cabinets have to be adjusted, the garage door needs to be sealed evenly, the bathroom ceiling have a big hole on the wall, the tiles on the roof needs to be fixed, and finish the painting outside the front door. It is important to take care of the damages so that further problems can be prevented. After many failed tries to contact [redacted] I decided to write a letter that if he does not fulfill the warranty I will bring it to court. Within days he contacted me and we agreed on a date and time to have his workers over, yet they never appeared. My husband took a day off of work for nothing. Sadly, when we finally had two people over the house to fix the damages--- noting was done correctly. They came unequipped with only white glue and gloves. They did a sloppy job filling in in the cracks and neglected to paint over it so it blends with the walls. After filling in the cracks they said they would come back with the paint but they never came. From then we tried to contact [redacted] and we are yet to hear back from him.I was disappointment that a company can treat their buyers so poorly. It felt like a game trying to contract [redacted] to get his help. It was even more impossible to have him or his workers come to do the fixes the right way. Our 1- year warranty meant nothing to [redacted] and I can only say that he is unprofessional and does not care about his buyers. [redacted] is running a dishonest company and I strongly believe that no one should go through what my family is going through.Desired Settlement: The reasonable settlement for my case is to have [redacted] fix the damages correctly and in an effective manner. If he chooses to ignore this settlement he will be responsible to pay the bill when I hire someone to fix the damages.

Business

Response:

Over the last 3 or 4 months I have sent crafstmen to her house at least 6 times to correct a few minor items that include 3-4 hairline cracks in the drywall which were caulked and re-painted, a cabinet drawer track which was repaired, a threshold added to the hardwood floor and a little touch-up painting on the ouutside. It was my understanding that they had fixed the few minor items that she had wanted done.

I have been in business 25 years and build over 100 houses in this area and have always fixed any minor issues. I have always had satisfied customers. I use licensed and bonded sub-contractors for 95% of the work. It would be easiest to contact them directly and set up a a meeting time at her residence so I'm listing their names and phone numbers. If there is a problem, she can let me know and I will attempt to coordinate with them to meet with her. I will make arrangements for the painter to set up a meeting.

[redacted])- known for 15 yrs.

[redacted] (Garage Doors) [redacted])- known for 20 yrs.

[redacted])- known for 6 yrs (30yr high-end laminate roof was installed)

Sincerely,

HP Construction

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am now waiting for [redacted] to contact me about the paint. Sincerely, [redacted]

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Description: Contractors - General

Address: 6613 Peggy Way, Bakersfield, California, United States, 93307-5686

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www.bakersfieldremodel.com

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