Initial Business Response /* (1000, 5, 2017/05/02) */
The recall that was performed on the vehicle was to install a urethane sleeve on the bottom of the front coil springsOne of the coil spring broke on said vehicle and had to be replacedreplacing or reimbursing customer for coil springs is
at Hyundai Canada discretionSaint John Hyundai can only submit the information to Hyundai Canada and they either authorize or deny refunding customersI have contacted my Atlantic Hyundai Canada Rep and he has agreed to refund the customer the *** deductible that they have paidI have attached the receipt the customer has given our dealership
Initial Consumer Rebuttal /* (2000, 7, 2017/05/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are satisfied with the response so long as we receive the refundThat is all we wanted in the first place
Initial Business Response /* (1000, 5, 2017/05/02) */
The recall that was performed on the vehicle was to install a urethane sleeve on the bottom of the front coil springsOne of the coil spring broke on said vehicle and had to be replacedreplacing or reimbursing customer for coil springs is
at Hyundai Canada discretionSaint John Hyundai can only submit the information to Hyundai Canada and they either authorize or deny refunding customersI have contacted my Atlantic Hyundai Canada Rep and he has agreed to refund the customer the *** deductible that they have paidI have attached the receipt the customer has given our dealership
Initial Consumer Rebuttal /* (2000, 7, 2017/05/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are satisfied with the response so long as we receive the refundThat is all we wanted in the first place