H. Powell and

Dear Ms***, I apologize for any inconvenience that our rebate and certificate offer cause you, as you may know we had the price of $for almost years in the market SynFast Oil Change is been trying to keep the best price and quality for our [redacted] conventional oilOur vendor increase the prices and we work with them to have a better solution for our customers so we launched the program $rebate offer in order to still provide the same $price this offer was sponsored by [redacted] and it came it came to the end on March 1st.Now SynFast Oil Change launched the Certificate promotion that is a certificate for a $valid toward any of our services this is a complete new offer and again we are doing it in order to try to keep our prices low and add an extra saving for our customers.In our banners we have a disclaimer that advise that it is after $MaOffer, once again I apologize if this was confused for you and we value your feedback.Since you are a value customer I will like to offer you a free oil change for your next visit.Please Ms [redacted] can you please let me know your address in order to send this free oil change for your next visit.Let me know if this works for youBest Regards [redacted] ***Operations ManagerTell us why here

Customer has been contacted by our District Manager *** ***, he's working with the customer in order to give him a resolution and help the customer

Customer has been contacted by District Manager *** ***Synfast Oil Change already contacted the customer to follow up with her

District Manager *** *** contacted the customer, we came into an agreement with the customer and customer took the vehicle back to us where we replaced the filter at no costIssue is resolved

Revdex.com: Please forward my response to the business as they are requesting my addressMy address is *** *** *** *** *** *** ** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms. [redacted] has been contacted by the Vista Store District Manager we sent to the customer a settlement offer and we're waiting for customer response.Thank You

Revdex.com:On 8/28/2016, you visited the Synfast Oil Change service center located at 6395 Balboa Ave. in San Diego, CA to have services performed...

on 2001 Ford Escape with 141161 registered miles on your odometer. These services included an Oil Change. After oil change was completed, CSR [redacted] TRIES TO SCAM ME recommended Spark plugs service and Brake fluid replacement. Please note all extra service were recommended by mileage. I WAS NEVER ASKED HOW MANY MI[redacted] IT HAD BEEN SINCE MY LAST SPARK PLUG CHANGE SO HOW WOULD YOU KNOW THAT THEY NEEDED TO BE REPLACED BASED ON RECOMMENDED MILEAGE- ANOTHER LIE- You agree- BECAUSE I SADLY TRUSTED YOU- BIG MISTAKE and Synfast technicians proceed with services. AKA THE SCAMWhile UNESSARILY servicing Spark plugs service Synfast technician [redacted] found out that you vehicle had DENSO spark plugs and were pretty burn out (Fouled Spark plugs). TOTAL LIE, THEY WERE 1 YEAR OLD,ALL BRAND NEW- Not to mentioned that this kind of spark plugs are used in Japanese vehicle not in Fords. [redacted] informed you about this and Mr. [redacted] proceeded with services. - THIS IS ANOTHER LIE BY [redacted] AS DENSOS ARE FINE FOR FORDS"On 8/29/2016 You came back to the store stating that you have already change your spark plugs a year ago and wanted the old spark plugs back.I asked for them back as my old mechanic was wonderingWHY ON EARTH YOU WOULD HAVE TOLD ME TO CHANGE THE SPARK PLUGS HE JUST REPLACED, WHEN THEY WERE ONLY 3,000 MI[redacted] OLD.\ However, [redacted] (SCM) told you that the technicians already discarded the park plugs. AGAINST THE LAWCsr informed us that you never requested for old parts back that same day. Reason why employees discard the old spark plugs that same night. This same day 8/29/2016 the trash company people came and they have already taken the trash, Synfast employees didn’t have your old spark plugs anymore.  On 8/31/2016 I [redacted] (DM) spoke to you about the situation. -TRUTH: [redacted]  told me that it was against the law the mechanics not to give the parts back to me after the service.Ms. [redacted] you are requesting Synfast Oil change to reimburse you credit card the amount of $376.99 for unnecessary services done at Synfast Oil Change. I requested for receipts for spark plug service done by your mechanic for spark plug service done year ago. You mentioned that this services were done by a mobile mechanic and you didn’t have any documents proving that in fact this services were done. The decision for denial is due to: ? Spark plugs service was recommended by mileage only and you agree with all recommended services. ? BECAUSE YOU TOLD ME THEY WERE BAD BUT NEVER SHOWED ME WHY OR HOW, THEN THREW THEM OUT - AGAINST THE LAWPlease Note: While servicing the spark plugs, technicians found out that your vehicle had Denso spark plugs in it. This brand its known and use for Japanese cars. At No time technicians recommended spark plugs by brand.TRUTH: If they didnt bring up brands why were they telling me about all the brands and how Denso's dont work when they do?AGAIN-- Per Ford, Denso's are fine for my Ford Escape and there was no reason to replace. [redacted] even told me he would give me a full refund if that is what the Ford mechanics said= which they did and they he tried to give me a free oil change instead to make up for the $370 scam.Ms. [redacted] You never request for old parts back at the end of the service. Synfast Oil Change is not responsible or will retain old parts if customer don’t ask for them back after services performed. ? - TRUTH: [redacted]  told me that it was against the law the mechanics not to give the parts back to me after the service. Whether I asked for them or not, which I did.  You admitted to me on the phone "off the record" that you guys were at fault and you needed to go over procedures with that location as they were not doing their job correctly and to assure this never happened again. I have reviewed the surveillance footage from your visit with us and it clearly shows that the Mr. Orozco and Mr. Dephorn making all recommendations by milesTRUTH: Did you see them showing me why my spark plugs were bad? Did you get them on tape conveniently throwing out the good spark plugs in order to get away with this scam? this part of the denial of claim makes absolutely no sense, much like the rest of the denial.I've been shown that [redacted] and [redacted] are both men who go against their word. They admit fault and then deny it once corporate is watching. They have no problem stealing money from people who made the mistake of trusting their word, advice and professional services. I could not fight this, but I will because it's the right thing to do. And the sad thing is all of you know it but refuse to be a company with high standards and integrity.  just read the other reviews and just realized that they pulled ANOTHER scam on me that they pulled on 2 people on 4/20 and another couple in Feb. (see yelp reviews) "THE OIL PAN HAS SHAVINGS IN IT AND YOUR LAST MECHANIC DID IT AND IT WILL COST YOU TO FIX IT SCAM". So I will need the to know all charges that were made in relation to this Scam that is well documented by past victims that I have spoken to and have decided to go in on my lawsuit if necessary.I have updated the yelp review so I could add this latest scam I have realized. https://www.yelp.com/review_share/ELiJqAVlTCheAcgkhoxKxQ/review/feAsl...⇄ info has been presented to the Revdex.com, Credit Card company as I am disputing charges. Next stop is court where I will sue SynFast and the parent company RFG oil with other yelp victims.  Hopefully,now you will admit to fault and actually refund me and not admit the fault and rip me off.
Regards[redacted]

Dear Ms. **, According to our claim department we sent a check with the amount of $266.80 plus a $91.99 Gift certificate can you please confirm that you received the check and the certificate? Once again I am sorry that you had a bad experience in our SynFast Oil Change...

location. Thanks[redacted]Operations Manager.

Synfast Oil Change District Manager Esteban Real contacted Mr. [redacted] in regards his Acura TL transmission problem. Synfast Oil Change sent a sample of the transmission fluid to Castrol Labs for testing, the result showed the fluid that was on Mr. [redacted] Acura TL was Castrol Transmax.According to...

the Castrol application sheet, Castrol Transmax is 100% compatible with Honda/Acura transmission fluid ATF-Z1, ATF DW-1 . Synfast Oil Change used the correct type of fluid on Mr. [redacted] vehicle. If Mr. [redacted] has any more questions please contact us at [redacted]. Best Regards.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I  had sent email to...

them and they agreed to pay for damages, please close complaint
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes I did receive the check and gift certificate, but as stated in my complaint, I would like to receive full reimbursement.  The check and gift certificate falls short of what I paid out of pocket. 
Regards,
[redacted]

To Whom May I concern,According to our records Ms. [redacted] vehicle was already repair at no customer expenses, Synfast Oil Change replaced the Oil Pan on Ms. [redacted] vehicle and the claim should be closes.Regards[redacted]Operation Manager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The information sheet attached does not list Castrol ATF as "Licensed and approved for use in", or even as "Recommended for use in", but instead, only lists it as "Suitable for use in...Honda/Acura".The owners manual for my car, and EVERY Acura, lists Honda/Acura ATF-Z1 as the only acceptable transmission fluid. It does not list any acceptable substitutes. In addition, every Acura mechanic I have talked to says you should never use anything but ATF-Z1.Synfast oil change did NOT use the correct ATF and subsequently destroyed my transmission within 1 week of the fluid change. Their refusal to accept responsibility for this is the very basis of my complaint. I will consider this matter closed when I have received $4,454.22 
Regards,
[redacted]

Customer has been contacted by [redacted] District Manager at San Diego area, we offer to repair customer vehicle, customer agree and the car has been repaired on Saturday 11/14/15.

Dear Mr. [redacted],I apologize for this inconvenience let me try to answer some of the questions that you may have.1.-We recommended the spark plugs service based on the millage of the vehicle, we asked you if you wanted us to perform the service and you AGREED that Synfast Oil Change could perform it.2.-According to the employees you came back the next day requesting the old spark plugs back obviously we did not have the parts anymore.3.-Synfast Oil Change uses Carfax to check previous vehicle services and you car DID NOT show a Spark Plug service performed before. The technician made the recommendations based on millage and Car Fax history, how will the tech know that you had already performed the service if CarFax did not show a spark plug service and you agreed to perform the service based on our recommendations?Ms. [redacted] Synfast Oil Change denied your claim because you accepted the Spark Plugs service. Synfast Oil Change provided 6 BRAND NEW Spark Plugs,labor, and the service was done correctly and with your approval and consent. We appreciate your business and once again I apologize for the inconvenience we might have caused.Best Regards.

Dear Ms. [redacted], I apologize for any inconvenience that our rebate and certificate offer cause you, as you may know we had the price of $19.99 for almost 5 years in the market SynFast Oil Change is been trying to keep the best price and quality for our [redacted] conventional oil. Our vendor...

increase the prices and we work with them to have a better solution for our customers so we launched the program $5 rebate offer in order to still provide the same $19.99 price this offer was sponsored by [redacted] and it came it came to the end on March 1st.Now SynFast Oil Change launched the Certificate promotion that is a certificate for a $5 valid toward any of our services this is a complete new offer and again we are doing it in order to try to keep our prices low and add an extra saving for our customers.In our banners we have a disclaimer that advise that it is after $5 Mail-In Offer, once again I apologize if this was confused for you and we value your feedback.Since you are a value customer I will like to offer you a free oil change for your next visit.Please Ms. [redacted] can you please let me know your address in order to send this free oil change for your next visit.Let me know if this works for you. Best Regards[redacted]Operations ManagerTell us why here...

Ms. [redacted] M [redacted] was already contacted by our San Diego District Manager , Synfast Oil Change opened an investigation and we're working with the customer and Wescot Mazda regarding customer claim.Thank You.

Customer has been contacted by District Manager [redacted], we offered to the customer a brand new skid plate for his car, customer denied the part, he argue it was a Taiwan made part. This part is a Plastic Cover that protects the engine and it does not affect the car function since it does not...

have any moving parts on it is just a cover.According to our terms and conditions Synfast Oil Change can replace the damaged part with a generic part or similar ; new or used and we give warranty of the parts we install.District Manager [redacted] spoke with the customer and offer him a used genuine Toyota part for his car.Attention customer please if you want the used Toyota Part please contact District Manager [redacted] at [redacted][email protected] we still have this part available waiting to install.Thank You