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H R Ledger, Inc.

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H R Ledger, Inc. Reviews (6)

We identify three separate issues in the correspondence from MsSearch1) The change of a pre-tax health benefit to a post-tax health benefit, 2) an inaccurate withholding due to a HSA contribution and 3) our response to her concerns in a period of time she was expectingBefore addressing each of
these concerns it must be understood that our relationship (contractual) is with her husband's employer and not the individual employeesWe must clear each correspondence with our client prior to responding to employeesIn this instance as well we are precluded from discussing client issues with the third party1) To address MsSearch's accusation that we " would not take care to ensure tax exemption for Health Plans." This was an employer's choiceWe can only advise clients of potential tax implications2) We take full responsibility for not finding the error in the HSA contribution calculationThis calculation is one of the more complicated and complex to set up in any system3) To address the issues of timely response we must remember that our correspondence must go back through her husband’s employerUpon discovery of the HAS issue we decided Corrected IRS Form W-was the appropriate actionWe audited the client's payrolls for every employeeOur staff provide to the client the specific information which will show on the MrSearch’s Corrected W-shortly after discovering the issueThen correction process was started and includes recalculating each payroll, reconstructing & filing each affected quarterly filing with the IRS, and reproducing each W-for those employee impactedThose were then sent to the employer and the Corrected W-data was sent to the IRSAll at our expenseWe certainly apologize for any inconvenienceThis forum allows us the opportunity to publicly say "We are sorry for any troubles we may have caused you"

I wish to provide Ms*** with the information she requested.Item 1: Discussions were held on or about 12/15/between the prospective client and our implementation team. The issue of benefit setup was questioned and confirm by the client.Item 2: Thank you for understanding.Item 3: The conversation between our staff and the client took place on or about 04/12/2016. Correspondence from the client to Ms*** explaining the situation took place on 04/12/2016.I hope this helps Ms*** clear up any conflicts with information she may have. ***

I am rejecting this response because I need more detailed information Regarding: "This was an employer's choiceWe can only advise clients of potential tax implications." On what dates was the employer advised about the "potential tax implications" of choosing to not have pre-tax deductions for health care We were told that the employer had NOT known because the previous payroll company DID have the exact same plan indicated as a plan To be clear -- we accept this decision, however you are giving conflicting information by saying that your company did advise regarding this Thank you for taking responsibility for not finding it--we all make mistakes & I totally get that technology often causes more problems! Please send the dates (you don't need to send the actual correspondence between you & the employer) of correspondence notifying the HR department of the process The ONLY communication I received was forwarded on 4/12/with additional instructions that a corrected W2C would take "- weeks" because of the busy tax season I was never informed of the lengthy process If I would have known that it would have taken until mid-May to complete the W2C (which we still have not received, nor have we received information that W2s would be corrected as well!) I would have filed for an extension but because the communication I received indicated the process would be much quicker, I filed already I appreciate you pointing out that the communication problem was not on your end, however I am receiving conflicting information so I need exact dates of the communication between your company and the employer and if you can give some of the information -- obviously not anything confidential or proprietary -- that has instructions from your office about exactly how to notify the employees of the changes and the timeline, that would be greatly appreciated Again, I absolutely appreciate your taking responsibility for the accidental mistakes -- totally ok, but because your response conflicts with information that the employer has given us, I just need to make sure all our bases are covered Thank you for responding quickly.

We identify three separate issues in the correspondence from MsSearch1) The change of a pre-tax health benefit to a post-tax health benefit, 2) an inaccurate withholding due to a HSA contribution and 3) our response to her concerns in a period of time she was expectingBefore addressing each of
these concerns it must be understood that our relationship (contractual) is with her husband's employer and not the individual employeesWe must clear each correspondence with our client prior to responding to employeesIn this instance as well we are precluded from discussing client issues with the third party1) To address MsSearch's accusation that we " would not take care to ensure tax exemption for Health Plans." This was an employer's choiceWe can only advise clients of potential tax implications2) We take full responsibility for not finding the error in the HSA contribution calculationThis calculation is one of the more complicated and complex to set up in any system3) To address the issues of timely response we must remember that our correspondence must go back through her husband’s employerUpon discovery of the HAS issue we decided Corrected IRS Form W-was the appropriate actionWe audited the client's payrolls for every employeeOur staff provide to the client the specific information which will show on the MrSearch’s Corrected W-shortly after discovering the issueThen correction process was started and includes recalculating each payroll, reconstructing & filing each affected quarterly filing with the IRS, and reproducing each W-for those employee impactedThose were then sent to the employer and the Corrected W-data was sent to the IRSAll at our expenseWe certainly apologize for any inconvenienceThis forum allows us the opportunity to publicly say "We are sorry for any troubles we may have caused you"

I wish to provide Ms. [redacted] with the information she requested.Item 1: Discussions were held on or about 12/15/2013 between the prospective client and our implementation team.  The issue of benefit setup was questioned and confirm by the client.Item 2: Thank you for understanding.Item 3: The conversation between our staff and the client took place on or about 04/12/2016.  Correspondence from the client to Ms. [redacted] explaining the situation took place on 04/12/2016.I hope this helps Ms. [redacted] clear up any conflicts with information she may have. [redacted]

I am rejecting this response because I need more detailed information.  1.  Regarding: "This was an employer's choice. We can only advise clients of potential tax implications." On what dates was the employer advised about the "potential tax implications" of choosing to not have pre-tax deductions for health care.  We were told that the employer had NOT known because the previous payroll company DID have the exact same plan indicated as a 125 plan.  To be clear -- we accept this decision, however you are giving conflicting information by saying that your company did advise regarding this. 2.  Thank you for taking responsibility for not finding it--we all make mistakes & I totally get that technology often causes more problems!  3.  Please send the dates (you don't need to send the actual correspondence between you & the employer) of correspondence notifying the HR department of the process.  The ONLY communication I received was forwarded on 4/12/16 with additional instructions that a corrected W2C would take "1 - 3 weeks" because of the busy tax season.  I was never informed of the lengthy process.  If I would have known that it would have taken until mid-May to complete the W2C (which we still have not received, nor have we received information that 2014 W2s would be corrected as well!) I would have filed for an extension but because the communication I received indicated the process would be much quicker, I filed already.  I appreciate you pointing out that the communication problem was not on your end, however I am receiving conflicting information so I need exact dates of the communication between your company and the employer and if you can give some of the information -- obviously not anything confidential or proprietary -- that has instructions from your office about exactly how to notify the employees of the changes and the timeline, that would be greatly appreciated.   Again, I absolutely appreciate your taking responsibility for the accidental mistakes -- totally ok, but because your response conflicts with information that the employer has given us, I just need to make sure all our bases are covered.  Thank you for responding quickly.

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Address: 610 Auburn Ravine Rd Ste I, Auburn, California, United States, 95603-3930

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