I have read the entire complaint and fill like this customer was treated fairly. Mrs. [redacted] asked if the item that was ordered could be returned because what she ordered was incorrect. I asked “Was it in installed” she replied with “No nothing was done” The return was received and the statement...
below was sent to her after receiving it. I sent Mrs. [redacted] pictures of what I described below, showing her what we were seeing. Mrs. [redacted] agreed to take a 50% refund which was done on February 10th. We still have what she ordered here, due to the fact that it cannot be sold as a new item. If she would like it back we would be glad to send it to her and give her here money back The return control box was received today This box is not in new condition. There are scratches all over the bottom of the box and someone used black paint to try and cover up a nick/scratch on the front of the box. The manual has dirt or coffee all over it. The return agreement is that it would be returned in sellable condition. Unfortunately this cannot be sold to anyone as new and we do not sell used or refurbished items We can offer you 50% ($232.50) or return it to you. Please let me know which options you would like
Complaint: [redacted]
I am rejecting this response because:
I still have not been given a reason why that 2 other pumps have been working for more that 14 years with no leaks and this one failed after 10 months. This pump has a 1 year guarantee. All three pumps are in the same water. SO EXPLAIN THAT.
Sincerely,
[redacted]
I believe that an adequate explanation has been given.
I have read the entire complaint and fill like this customer was treated fairly. Mrs. [redacted] asked if the item that was ordered could be returned because what she ordered was incorrect. I asked “Was it in installed” she replied with “No nothing was done” The return was received and the statement...
below was sent to her after receiving it. I sent Mrs. [redacted] pictures of what I described below, showing her what we were seeing. Mrs. [redacted] agreed to take a 50% refund which was done on February 10th. We still have what she ordered here, due to the fact that it cannot be sold as a new item. If she would like it back we would be glad to send it to her and give her here money back The return control box was received today This box is not in new condition. There are scratches all over the bottom of the box and someone used black paint to try and cover up a nick/scratch on the front of the box. The manual has dirt or coffee all over it. The return agreement is that it would be returned in sellable condition. Unfortunately this cannot be sold to anyone as new and we do not sell used or refurbished items We can offer you 50% ($232.50) or return it to you. Please let me know which options you would like
Complaint: [redacted]
I am rejecting this response because:
I still have not been given a reason why that 2 other pumps have been working for more that 14 years with no leaks and this one failed after 10 months. This pump has a 1 year guarantee. All three pumps are in the same water. SO EXPLAIN THAT.
Sincerely,
[redacted]