Unfortunately there was a misunderstanding on transferring vs issuing a Veterans plate. While we can transfer a Veterans plate when a client trades in the car we cannot issue Veterans plates on a new car purchase it has to be done by the Veteran. We have refunded the money and are very sorry for the...
inconvenience. We had an inexperienced salesperson get a learning lesson and have implemented a process to preclude this from happening in the future. We thank Mrs. [redacted] for her service.
Revdex.com,BMW of San Antonio has acted in good faith and performed all repairs diagnosed and approved by Mr. [redacted] up to this point. All the repairs were gone over in detail for Mr. [redacted] and when the car left it was operating as designed in relation to the repairs we made. The reality of the...
situation is the age and mileage of the vehicle it is a 2006 BMW 750 with over 170,000 miles on it. It is very likely the car will continue to have more and more problems related to the age of the vehicle as more repairs are made and not be related to the perceived failure of our techs to make repairs.These 750's sold for over $80,000 new and with the age and mileage of Mr. [redacted]s the car currently is probably only worth between $6k-$8k on the open market. While BMW's are some of best built and technologically advanced cars built it does not make them impervious to just wearing out.While I can empathize with Mr. [redacted]s situation it does not make us liable (or crooked) nor give him the right to verbally abuse and curse out our staff (which he did). Even after that we repaired his car with his approval for the unrelated repairs.Sincerely[redacted]GM BMW of San Antonio
It's unfortunate that [redacted]eels he was wronged and for our part I do apologize that one of my managers did not call him back. We have made a lot of changes here with the ownership change and we put customer service and satisfaction at the top of the list. We failed to do so in this instance. It always hurts for a client to feel the way [redacted]n does about his experience but I can assure you we do not practice in any deceptive trade practices and never will. At this point I will honor any advertised price on any vehicle in stock for [redacted]n and if he can sell his car on his own. If Austin will give him more for his trade and discount the car $8000 then [redacted] will be getting the deal of a lifetime and should be very happy and it is our lost sale.
Unfortunately there was a misunderstanding on transferring vs issuing a Veterans plate. While we can transfer a Veterans plate when a client trades in the car we cannot issue Veterans plates on a new car purchase it has to be done by the Veteran. We have refunded the money and are very sorry for the...
inconvenience. We had an inexperienced salesperson get a learning lesson and have implemented a process to preclude this from happening in the future. We thank Mrs. [redacted] for her service.
I will take care of the leak but he also as a siding problem
Revdex.com,BMW of San Antonio has acted in good faith and performed all repairs diagnosed and approved by Mr. [redacted] up to this point. All the repairs were gone over in detail for Mr. [redacted] and when the car left it was operating as designed in relation to the repairs we made. The reality of the...
situation is the age and mileage of the vehicle it is a 2006 BMW 750 with over 170,000 miles on it. It is very likely the car will continue to have more and more problems related to the age of the vehicle as more repairs are made and not be related to the perceived failure of our techs to make repairs.These 750's sold for over $80,000 new and with the age and mileage of Mr. [redacted]s the car currently is probably only worth between $6k-$8k on the open market. While BMW's are some of best built and technologically advanced cars built it does not make them impervious to just wearing out.While I can empathize with Mr. [redacted]s situation it does not make us liable (or crooked) nor give him the right to verbally abuse and curse out our staff (which he did). Even after that we repaired his car with his approval for the unrelated repairs.Sincerely[redacted]GM BMW of San Antonio
It's unfortunate that [redacted]eels he was wronged and for our part I do apologize that one of my managers did not call him back. We have made a lot of changes here with the ownership change and we put customer service and satisfaction at the top of the list. We failed to do so in this instance. It always hurts for a client to feel the way [redacted]n does about his experience but I can assure you we do not practice in any deceptive trade practices and never will. At this point I will honor any advertised price on any vehicle in stock for [redacted]n and if he can sell his car on his own. If Austin will give him more for his trade and discount the car $8000 then [redacted] will be getting the deal of a lifetime and should be very happy and it is our lost sale.