Car has ben paid off an bought back from clientIf she chooses to buy another car from us in the future (within a year) she will receive full tax credits on the value of this carWe also refunded half of the sales tax paidThanks [redacted]
We are aware of Mr [redacted] but we are confused as to this being a Revdex.com issueWe were delivering his car over hours away when a piece of sheetrock fell off of a truck and damaged the front grillOur delivery driver actually stopped and got the piece and had the picture taken to show Mr [redacted] the damageUpon arrival for delivery [redacted] spoke to Mr [redacted] and apologized and said things like this happen when doing courtesy deliveries but we will fix the repairsAt that point Mr [redacted] became difficult to talk to and said never mind we would be hearing from his attorneyAgain at no time did we deny what happened or do anything but offer to repair it! So we are confused as to what this is forIf he would call [redacted] we can arrange for the repair as we have offered from the beginningSincerely [redacted] General Manager BMW of San Antonio
Revdex.com: First, I would like to extend my gratitude and appreciation to ** [redacted] for his prompt response and offerI could continue and display my non satisfaction; however, this has to end I graciously accept the offer, with one caveat, the allocated funds be paid to Lone Star Collision, as I will take the vehicle there for repair of the bumper This whole matter could have been avoided if only someone would have call me to discuss the issues and possible options No one did until yesterday, August 24, In conculsion, my gratude to ** [redacted] , DR Specialist, for her participation in the resolution of this matterI have reviewed the response made by the business in reference to complaint ID [redacted] 3, and find that this resolution is satisfactory to me.Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowResponding to your request of the day windowI spoke with [redacted] ***He told me it was not the roof but the siding on the houseThere was never a leak before they reroofed the houseI was in contact with him 9/01/about the problemAfter months his crew tarped the front porch last winterPutting nails through the new roof and creating holesAfter speaking with him last week he said he wanted to put on a rubber roof, I said noAs a retired MA licensed contractor supervisor, I know it is not the roof but the flashing between the porch and the house is the problemHe said he would have someone out here early this weekI have not seen or heard from him yetI would like a new asphalt shingled roof on the front porch because of the damaged caused by nail holes from last winterThere is also damage to my floors in the living room below Regards, [redacted]
After reviewing with my shop foreman and service manager everything on the attached documents shows that we followed every single protocol for the repairs as designed by BMWWhile I empathize with Mr [redacted] for the number of repairs in a short amount of time all of the repairs were necessary and were diagnosed correctlyMany times especially in severe climate states (Texas is one) time not miles is more damaging to a carEspecially when you are talking about things that are affected by heat (Catalytic system) and cold starts if a car is driven in town but has many starts and stops.Diagnostic charges are part of the repair and are always itemized separately on the Repair OrderMr [redacted] authorized these charges on each visitThe car came in not starting and the technician ran all the proper test plans to show that the starter was badOnce the starter was replaced the car did start but intermittently which required the replacement of the CAS system (ignition) and that removed the intermittent no startBoth repairs were needed to fix the car.The next repair was the dash light fault code showing an issue with the catalytic converter which required significant disassembly and running of the test plan (hours worth of time) all in accordance with BMW repair guidelinesAttached documents has the entire test plan that was run on the carAgain we had two necessary repairs that needed to be completed that although related to one another the mass air flow sensor only showed and issue past miles of test drive due to needing to get up to temperature.Again I understand and am empathetic to Mr [redacted] situation but we did everything above board in the best interest of performing a roper repair on the car.Sincerely [redacted] General Manager BMW of San Antonio
It's unfortunate that [redacted] *eels he was wronged and for our part I do apologize that one of my managers did not call him backWe have made a lot of changes here with the ownership change and we put customer service and satisfaction at the top of the listWe failed to do so in this instanceIt always hurts for a client to feel the way [redacted] ***n does about his experience but I can assure you we do not practice in any deceptive trade practices and never willAt this point I will honor any advertised price on any vehicle in stock for [redacted] ***n and if he can sell his car on his ownIf Austin will give him more for his trade and discount the car $then [redacted] will be getting the deal of a lifetime and should be very happy and it is our lost sale
Typically on the sale of used cars we price them in accordance to the equipment available with the car I.Ekey, no floor mats, ETCObviously the increase in the sale of electric cars has created a new dilemma in the charging cables that most dealerships have not dealt with including usWhile I don't believe in any way [redacted] mislead you in getting the cable from the previous owner she was not able to do soThe car was not priced with us purchasing the cable as it was a trade assist vehicle for BMW we do not price those cars with profit typically they are sold as a loss as we are just trying to help a current customer out of a car for whatever reasonRetail on the cable is $and our cost is around $as a token of good will would you be willing to pay $and I will pick up the rest and wash your car when you come to pick it up?If this is agreeable please reach out to [redacted] as we will have to order the cable we currently do not have any in stockThanks [redacted]
Complaint: [redacted] I am rejecting this response because: In regards to the General Mansgers response that is unacceptable since the leather seats are fading and the car is still under warrantyAn extended warranty was purchased to cover the car from bumper to bumperIf that is the case then the warranty they are selling is very deceptive to clientsBMW did not do anything to resolve the issue nor did the Dealership manger speak to usThe call to their BMW relations was done on site and the BMW representive stated that the dealership was the final say so in regards to the warrantyThe service manager was on site and spoke to them as I overheard the conversation and I questioned him about itBMW has failed to live up to their standards and reputationThe car is still under warranty and those issues should be fixed as per the coverage of the warrantyAttsched are pictures of the poor quality in workmanship This is not the first car we have owned with leather seats and we have never experienced and issues before until the BMWBMW should stand behind thier product and honor thier warrantySeems like deceptive sales practices and failure to honor a warranty Regards, [redacted]
Car has ben paid off an bought back from clientIf she chooses to buy another car from us in the future (within a year) she will receive full tax credits on the value of this carWe also refunded half of the sales tax paidThanks [redacted]
We are aware of Mr [redacted] but we are confused as to this being a Revdex.com issueWe were delivering his car over hours away when a piece of sheetrock fell off of a truck and damaged the front grillOur delivery driver actually stopped and got the piece and had the picture taken to show Mr [redacted] the damageUpon arrival for delivery [redacted] spoke to Mr [redacted] and apologized and said things like this happen when doing courtesy deliveries but we will fix the repairsAt that point Mr [redacted] became difficult to talk to and said never mind we would be hearing from his attorneyAgain at no time did we deny what happened or do anything but offer to repair it! So we are confused as to what this is forIf he would call [redacted] we can arrange for the repair as we have offered from the beginningSincerely [redacted] General Manager BMW of San Antonio
Revdex.com: First, I would like to extend my gratitude and appreciation to ** [redacted] for his prompt response and offerI could continue and display my non satisfaction; however, this has to end I graciously accept the offer, with one caveat, the allocated funds be paid to Lone Star Collision, as I will take the vehicle there for repair of the bumper This whole matter could have been avoided if only someone would have call me to discuss the issues and possible options No one did until yesterday, August 24, In conculsion, my gratude to ** [redacted] , DR Specialist, for her participation in the resolution of this matterI have reviewed the response made by the business in reference to complaint ID [redacted] 3, and find that this resolution is satisfactory to me.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Regards, [redacted] *
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowResponding to your request of the day windowI spoke with [redacted] ***He told me it was not the roof but the siding on the houseThere was never a leak before they reroofed the houseI was in contact with him 9/01/about the problemAfter months his crew tarped the front porch last winterPutting nails through the new roof and creating holesAfter speaking with him last week he said he wanted to put on a rubber roof, I said noAs a retired MA licensed contractor supervisor, I know it is not the roof but the flashing between the porch and the house is the problemHe said he would have someone out here early this weekI have not seen or heard from him yetI would like a new asphalt shingled roof on the front porch because of the damaged caused by nail holes from last winterThere is also damage to my floors in the living room below Regards, [redacted]
After reviewing with my shop foreman and service manager everything on the attached documents shows that we followed every single protocol for the repairs as designed by BMWWhile I empathize with Mr [redacted] for the number of repairs in a short amount of time all of the repairs were necessary and were diagnosed correctlyMany times especially in severe climate states (Texas is one) time not miles is more damaging to a carEspecially when you are talking about things that are affected by heat (Catalytic system) and cold starts if a car is driven in town but has many starts and stops.Diagnostic charges are part of the repair and are always itemized separately on the Repair OrderMr [redacted] authorized these charges on each visitThe car came in not starting and the technician ran all the proper test plans to show that the starter was badOnce the starter was replaced the car did start but intermittently which required the replacement of the CAS system (ignition) and that removed the intermittent no startBoth repairs were needed to fix the car.The next repair was the dash light fault code showing an issue with the catalytic converter which required significant disassembly and running of the test plan (hours worth of time) all in accordance with BMW repair guidelinesAttached documents has the entire test plan that was run on the carAgain we had two necessary repairs that needed to be completed that although related to one another the mass air flow sensor only showed and issue past miles of test drive due to needing to get up to temperature.Again I understand and am empathetic to Mr [redacted] situation but we did everything above board in the best interest of performing a roper repair on the car.Sincerely [redacted] General Manager BMW of San Antonio
It's unfortunate that [redacted] *eels he was wronged and for our part I do apologize that one of my managers did not call him backWe have made a lot of changes here with the ownership change and we put customer service and satisfaction at the top of the listWe failed to do so in this instanceIt always hurts for a client to feel the way [redacted] ***n does about his experience but I can assure you we do not practice in any deceptive trade practices and never willAt this point I will honor any advertised price on any vehicle in stock for [redacted] ***n and if he can sell his car on his ownIf Austin will give him more for his trade and discount the car $then [redacted] will be getting the deal of a lifetime and should be very happy and it is our lost sale
I will take care of the leak but he also as a siding problem
Typically on the sale of used cars we price them in accordance to the equipment available with the car I.Ekey, no floor mats, ETCObviously the increase in the sale of electric cars has created a new dilemma in the charging cables that most dealerships have not dealt with including usWhile I don't believe in any way [redacted] mislead you in getting the cable from the previous owner she was not able to do soThe car was not priced with us purchasing the cable as it was a trade assist vehicle for BMW we do not price those cars with profit typically they are sold as a loss as we are just trying to help a current customer out of a car for whatever reasonRetail on the cable is $and our cost is around $as a token of good will would you be willing to pay $and I will pick up the rest and wash your car when you come to pick it up?If this is agreeable please reach out to [redacted] as we will have to order the cable we currently do not have any in stockThanks [redacted]
Complaint: [redacted] I am rejecting this response because: In regards to the General Mansgers response that is unacceptable since the leather seats are fading and the car is still under warrantyAn extended warranty was purchased to cover the car from bumper to bumperIf that is the case then the warranty they are selling is very deceptive to clientsBMW did not do anything to resolve the issue nor did the Dealership manger speak to usThe call to their BMW relations was done on site and the BMW representive stated that the dealership was the final say so in regards to the warrantyThe service manager was on site and spoke to them as I overheard the conversation and I questioned him about itBMW has failed to live up to their standards and reputationThe car is still under warranty and those issues should be fixed as per the coverage of the warrantyAttsched are pictures of the poor quality in workmanship This is not the first car we have owned with leather seats and we have never experienced and issues before until the BMWBMW should stand behind thier product and honor thier warrantySeems like deceptive sales practices and failure to honor a warranty Regards, [redacted]