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H. W. Brown Florist & Greenhouses

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H. W. Brown Florist & Greenhouses Reviews (1)

Review: I ordered Mother's Day Flowers online from H.W.Brown's Florist in Danville, VA on Thursday afternoon before Mother's Day to have them delivered the next day. I live out of town and wasn't able to be with my mother.I ordered a Mother's Day Teleflora Cotton Candy bouquet and even upgraded to the deluxe to make it bigger & fuller. Flowers didn't arrive Friday and I called my dad and they still were not delivered on Saturday at 11:00 am. I then called the florist and he said they had left a message with my mom and they were waiting for her to return their call to let them know she was home. I told him she was elderly & hard of hearing and I had talked to her and she would be home until 4:00 pm so go ahead and deliver them.I called about 2:30 pm and they were still not there;. I called the florist and talked to a man, [redacted], and he said they had put them on the truck and it wasn't his fault, because my mom hadn't called them back. I told him I would never do business with them again and he politely hung up on me!. I was so upset and shocked that a person would do this to a customer..When my sister-in-law got to my mom's the flowers had been left on the neighbors porch;. She took a picture and I have included both what I ordered and what she got. They are nothing like I ordered!I was ripped off and so embarrassed by what they sent. Is there any recourse that I can take? I have since looked online and was shocked at the number of people this has happened to from all over the US, that has ordered from florist and flower companies online. I would love to have included a picture of what I ordered and what they sent to my mother.Sincerely[redacted]Desired Settlement: I would like to be refunded the entire amount that I was charged which was $65.74

Business

Response:

We received Ms. [redacted]'s order on May 9th shortly after closing time. The order was for Mother's Day, May the 12th", with a requested delivery date or May 10th". We made the arrangement and attempted to contact the recipient on the 10th to confirm the delivery address and that someone would be home. We cannot attempt a delivery until we confirm this information with the recipient. Mrs. [redacted], the recipient, did not respond to our message on the 10th" . We attempted to contact her again on the 11th with the same result. When Ms. [redacted] called we informed of the situation. She called back and said the Mrs. [redacted] would be home until 4 P.M. We told her we would make delivery before 4. The order was delivered at 3:35 P .M .. Mrs. [redacted] did not contact us about any dissatisfaction with the order other than the delay in delivery, which was due to our inability to contact the recipient by phone. We have a 48-hour guarantee, if she had contacted us during that time we would have been happy to send a replacement. Also, her order clearly states that an arrangement as similar as possible to the one she selected is acceptable. Ms. [redacted] was entirely unreasonable in delivery expectations. Sincerely yours, Terry Shadrick President H W Brown Florist

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The response is one that I would have expected after talking with them and they hanging up on me. I have included pictures of what I ordered and know that some substitutions of colors etc could happen, but just take a look of what my mother received and that says it all! I have contacted other florist and showed them what I ordered and what we received, and they all were in agreement that we should be refunded for what they sent. He said 48hrs notice on their guarantee. It is not posted on their website. I have included what is posted and included it below. Guarantee We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Customer Service Department at ###-###-####. I wrote the company and included the pictures and asked for a refund because of the obvious false advertisement of a product. And the flowers were left, on the neighbors porch, not delivered to my mother. As far as my mom calling them back for delivery, I called and told him that she was very hard of hearing (83 yrs.) and she doesn't respond to voice messages. I did order the flowers on Thursday afternoon and thought they would be delivered the next day. I called back to check on the flowers on Saturday two times, because it was getting late and my mom was scheduled to be at a dinner at 4:00 pm. When I called the second time to let him know how dissatisfied I was, he hung up on me. Did he really think I would call him back to be treated so rudely again over the phone. I chose to send the complaint to you and sent him a detailed letter stating the same and requesting a full refund due to the arrangement they delivered and the one I ordered. This has made a day that we wanted to make so special for our mom, into something it should have never been. Poor quality of product and not customer friendly at all. I guess this seems to be the norm for florist when you order online. As to your question has H. W. Brown Florist resolved this complaint, no they have not. I asked for a refund as outlined in their guarantee statement on their webpage, and to date how not received it. I would appreciate if possible, if you could post for everyone to see what arrangement I ordered and paid for, and the picture of the arrangement my mother actually received. Without people being able to see the difference in what you order and what you may get, they could be easily duped also. I think the pictures tell the whole story. I would like to think you (Revdex.com) for taking my complaint and working to help resolve it. I have never made a complaint before, but I could just not let this one slide through the crack. It is false advertising and it needs to be taken off their online website. They need to put pictures of the actual arrangements they send, not what they want you to think you are paying for. Regards, [redacted]

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Description: FLORISTS-RETAIL

Address: 431 Chestnut Street, Danville, Virginia, United States, 24543

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