Please see attached contract, signed by Ms. ***. We were hired by Connie *** on 10/06/2015 to set a live animal "have a heart"trap at her residence located at *** *** Avenue, Oak View, CA 93022. As the contract states the fee was $225.00 to set and remove a live animal....
There is "no guarantee" as stated on the signed contract..On 10/06/2015 Ms. *** paid $225.00 via check #712 at the time the trap was set. On 10/12/2015 we returned to the property and were unable to locate the trap. On 10/19/2015 we reset & rebaited the trap. On 10/23/2015 we pulled the trap at Ms. ***'s written request, her note requesting removal is also attached.Ms. *** contacted our office on 11/02/15 to request the trap be reset free of charge. It is our policy to charge $50 per week for live animal trap rental. She then requested a refund of the original amount she paid a month earlier. At this time her call was transferred to the owner *** ***. *** offered to reset the trap free of charge but Ms. *** only wanted a refund.We upheld our promise to set a live animal trap to catch a Raccoon with no guarantee that it would be caught as the contract states. We maintained the trap, refreshed the bait for a period of 17 days. The trap was pulled at Ms. ***'s request. Ms. ***'s complaint is contradictory with regard to price and amount she paid. She did not pay $250.00. We do not feel she deserves a refund based on the terms of the contract. Ms. *** terminated the contract with Ojai Termite & Pest Control, Inc. when she made the written request to have the trap removed.The contract specifically states the following:1) no guarantee2) service frequency (one time)We went above and beyond the service contract and do not feel Ms. *** is entitled to any refund of original monies paid.
Please see attached contract, signed by Ms. ***. We were hired by Connie *** on 10/06/2015 to set a live animal "have a heart"trap at her residence located at *** *** Avenue, Oak View, CA 93022. As the contract states the fee was $225.00 to set and remove a live animal....
There is "no guarantee" as stated on the signed contract..On 10/06/2015 Ms. *** paid $225.00 via check #712 at the time the trap was set. On 10/12/2015 we returned to the property and were unable to locate the trap. On 10/19/2015 we reset & rebaited the trap. On 10/23/2015 we pulled the trap at Ms. ***'s written request, her note requesting removal is also attached.Ms. *** contacted our office on 11/02/15 to request the trap be reset free of charge. It is our policy to charge $50 per week for live animal trap rental. She then requested a refund of the original amount she paid a month earlier. At this time her call was transferred to the owner *** ***. *** offered to reset the trap free of charge but Ms. *** only wanted a refund.We upheld our promise to set a live animal trap to catch a Raccoon with no guarantee that it would be caught as the contract states. We maintained the trap, refreshed the bait for a period of 17 days. The trap was pulled at Ms. ***'s request. Ms. ***'s complaint is contradictory with regard to price and amount she paid. She did not pay $250.00. We do not feel she deserves a refund based on the terms of the contract. Ms. *** terminated the contract with Ojai Termite & Pest Control, Inc. when she made the written request to have the trap removed.The contract specifically states the following:1) no guarantee2) service frequency (one time)We went above and beyond the service contract and do not feel Ms. *** is entitled to any refund of original monies paid.