The absolute worst service in my 59 years of eating out. Had a table of 15 people, we were served the wrong food, and in some cases never received the food. Served flat beer and when we asked to send it back we were told that they would have to charge half price for the beer sent back and then full price for the replacement beer. Asked to speak with a manager and they referred me to the bartender. She apologized but did not fix the problem of not receiving the food that we ordered. When I asked to speak with the owner, he was sitting at the end of the bar drinking with his buddies. When I explained the situation to him he proceeded to make a scene in front of everyone having us raise our hands in front of everyone in the dining room if we received bad serviced or bad food! How embarrassing! Very unprofessional. In the mean time the server proceeds to blame a 16 year old boy in our group for accepting the wrong order that he was served. He was so upset he would not eat. When I asked the owner if we could get the food that we ordered because it was getting late and we needed to get home, at this point our service or the lack of had went on for over two hours and it was 9:30pm at night. Some of us just wanted to get home so we could get some sleep before we had to get up in the morning to get to work. After requesting to get our food to go and our checks the owner proceeded to cuss and drop the "F" Bombs all the while poking me in the chest. It was like he wanted to fight me. All we wanted was our food. He then takes it to another level by following me out to my car and taking pictures of my license plate and threatens to come to my place of employment to complain. This childish response was ridiculous and embarrassing. I would never recommend to visit this establishment unless you want to have one of the worst experiences of your life! very upsetting. I can only pray that this business closes soon or assumes new ownership. No one should be treated this way!
The absolute worst service in my 59 years of eating out. Had a table of 15 people, we were served the wrong food, and in some cases never received the food. Served flat beer and when we asked to send it back we were told that they would have to charge half price for the beer sent back and then full price for the replacement beer. Asked to speak with a manager and they referred me to the bartender. She apologized but did not fix the problem of not receiving the food that we ordered. When I asked to speak with the owner, he was sitting at the end of the bar drinking with his buddies. When I explained the situation to him he proceeded to make a scene in front of everyone having us raise our hands in front of everyone in the dining room if we received bad serviced or bad food! How embarrassing! Very unprofessional. In the mean time the server proceeds to blame a 16 year old boy in our group for accepting the wrong order that he was served. He was so upset he would not eat. When I asked the owner if we could get the food that we ordered because it was getting late and we needed to get home, at this point our service or the lack of had went on for over two hours and it was 9:30pm at night. Some of us just wanted to get home so we could get some sleep before we had to get up in the morning to get to work. After requesting to get our food to go and our checks the owner proceeded to cuss and drop the "F" Bombs all the while poking me in the chest. It was like he wanted to fight me. All we wanted was our food. He then takes it to another level by following me out to my car and taking pictures of my license plate and threatens to come to my place of employment to complain. This childish response was ridiculous and embarrassing. I would never recommend to visit this establishment unless you want to have one of the worst experiences of your life! very upsetting. I can only pray that this business closes soon or assumes new ownership. No one should be treated this way!