H2O industries

On our website we have several banners in rotation that runOne for kitchens, one for aboveground pools, one for spas, one for billiard tables, one for [redacted] pools and one for pools starting at $There is no misleading information on our website in regards to this complaintThese are separate specials and not in conjunction with each otherFeel free to look at our website at [redacted] Under Inground Pools there is a header that states" Inground pool completely installed from just $14,Current special***Every [redacted] fiberglass inground pool includes a free custom outdoor kitchenThese are two separate specialsA inground pool for $and every [redacted] fiberglass pool comes with a free outdoor kitchenAnd again we do not service [redacted]

Complaint: [redacted] I am rejecting this response because: 1) The person ( [redacted] ***) who responded has no credibility with me due to multiple commitments not honored (and no communication that they wouldn't be honored) Two examples - decking material was suppose to be delivered last Thursday It wasn't and there was no call as to why Another example - electrician was supposedly contacted over month ago by *** When electrician finally showed up at the job two weeks ago, he said he had just found out about the job the day beforeI would like to hear from the person [redacted] reports to so I know my complaint has been reviewed by him ( [redacted] ***) Since the job began in mid November, we've been lucky to have someone working on the project - hours per WEEK This was scheduled very far in advance (June/July) and if the job couldn't be completed in their "6-weeks", it shouldn't have been scheduled There have been constant excuses and no communication about set backs unless initiated by me2) I want a response to me, not the [redacted] I am paying for the pool (over $60,000) and [redacted] called the [redacted] instead of me He complained a few weeks ago about having to respond to too many people - me and the [redacted] Sorry, but since I'm investing a large sum of money, I expect emails and phone calls returned to both of us instead of complaining about "who should I contact?" We are two [redacted] in our 60's and have concerns we are being taken advantage of We also have concerns that the more we complain, the less work is being done Since [redacted] has never visited to see what/how construction is being done, I also have concerns about the quality of the job If I had it to do over again, I wouldn't use this company, but I've already sunk a lot of money into it and just want it completed in a reasonable amount of time and with high quality Regards, [redacted]

Good morning,In response to the complaint receivedOur website has various headers that run on itOne header reads "inground pool installed for $14999" this is a true promotion that get our homeowners a 8ftX16ft vinyl inground pool with standard equipment and 2ft of brushed concrete deckingWe have a separate header that has a special for a "Free custom outdoor kitchen with the purchase of a [redacted] fiberglass pool" This is a separate promotion and is not combined with the $vinyl pool specialI also noticed that the complaint was from [redacted] which is not an area that we cover

I am rejecting this response because: The way this ad was presented to the public is considered false advertisement.
Regards,
[redacted]

On our website we have several banners in rotation that run. One for kitchens, one for aboveground pools, one for spas, one for billiard tables, one for [redacted] pools and one for pools starting at $14999. There is no misleading information on our website in regards to this complaint. These are separate specials and not in conjunction with each other. Feel free to look at our website at [redacted]. Under Inground Pools there is a header that states" Inground pool completely installed from just $14,999. Current special[redacted]Every [redacted] fiberglass inground pool includes a free custom outdoor kitchen. These are two separate specials. A inground pool for $14999 and every [redacted] fiberglass pool comes with a free outdoor kitchen. And again we do not service [redacted].

Complaint: [redacted]
I am rejecting this response because: 1) The person ([redacted]) who responded has no credibility with me due to multiple commitments not honored (and no communication that they wouldn't be honored).  Two examples - decking material was suppose to be delivered last Thursday.  It wasn't and there was no call as to why.  Another example - electrician was supposedly contacted over 1 month ago by [redacted].  When electrician finally showed up at the job two weeks ago, he said he had just found out about the job the day before. I would like to hear from the person [redacted] reports to so I know my complaint has been reviewed by him ([redacted]).  Since the job began in mid November, we've been lucky to have someone working on the project 8 - 10 hours per WEEK.  This was scheduled very far in advance (June/July) and if the job couldn't be completed in their normal "6-8 weeks", it shouldn't have been scheduled.  There have been constant excuses and no communication about set backs unless initiated by me. 2) I want a response to me, not the [redacted].  I am paying for the pool (over $60,000) and [redacted] called the [redacted] instead of me.  He complained a few weeks ago about having to respond to too many people - me and the [redacted].  Sorry, but since I'm investing a large sum of money, I expect emails and phone calls returned to both of us instead of complaining about "who should I contact?".  We are two [redacted] in our 60's and have concerns we are being taken advantage of.  We also have concerns that the more we complain, the less work is being done.  Since [redacted] has never visited to see what/how construction is being done, I also have concerns about the quality of the job.  If I had it to do over again, I wouldn't use this company, but I've already sunk a lot of money into it and just want it completed in a reasonable amount of time and with high quality.
Regards,
[redacted]

Good morning,In response to the complaint received. Our website has various headers that run on it. One header reads "inground pool installed for $14999" this is a true promotion that get our homeowners a 8ftX16ft vinyl inground pool with standard equipment and 2ft of brushed concrete decking. We...

have a separate header that has a special for a "Free custom outdoor kitchen with the purchase of a [redacted] fiberglass pool" This is a separate promotion and is not combined with the $14999 vinyl pool special. I also noticed that the complaint was from [redacted] which is not an area that we cover.

Our contract states and is signed by all customers that all time frames are only estimates, that many variables exist such as availability of subcontractors. In this case the hardscape subcontractor scheduled with the [redacted] company to have a delivery done last week. However the [redacted]...

company moved it to this week. There are many steps in construction and this is a one of those steps. In order to place the spa, construct the kitchen and erect the screen enclosure the pool deck must be completed. I spoke with the home owner [redacted] this morning and updated her in regards to the material delivery. I also left a voicemail yesterday January 4th at 5:15 pm to update her with information I just received.The date that I gave Ms. [redacted] of January 7th was only an estimate. as of this email sent November 21st:Good morning [redacted],We are through the first week of our construction schedule of a 6-8 week process. I am estimating to have your pool completed by January 7th. With the holidays it does slow things down slightly however we are going to keep moving forward.As in the email it was only an estimate based on the process not having any delay. All of my contractor are very busy and stay that way. As with the hardscape company that does all of my paver and [redacted] deck work they had several delays that has pushed all of our projects back. Ms. [redacted] and Ms. [redacted] are in the next slot on the schedule to have their pool deck completed and then we can move on to the rest of the work that needs to be completed.

This is the same message I received the first time from this company. I guess they just copied, and paste their first response. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]