H2Only Cleaners Inc.

I used H2Only Cleaners for the first time and I could not be more pleased. They cleaned 4 linen, cotton-lined drapery panels and 4 dupioni silk, cotton-lined drapery panels whose cost was over $100 per panel. I was drawn to their chemical-free, eco-conscious business ethic. I picked up the draperies today. I immediately smelled them (while in the store) and could detect no chemical smell whatsoever. Even more surprising, H2Only charged me less than half of the price that I paid to my former dry cleaner. When I arrived home and looked more closely, I found that all of the stains were removed, including raspberry soda, with no damage to the fabric or color. I highly recommend this business for their quality, professionalism, price, and eco-consciousness.","pos-1

Pricing suspect at drycleaners. Nothing is posted and I could not get a straight answer on pricing.This is the first time using this drycleaners. I had a coupon for bring in 10 and get 5 done free. The coupon did not say it would be the least priced items and that there would be lots of additional charges.There is no pricing posted and the information I was given changed repeatedly. The sales slip has no detail on it and when pushed the salesperson changed the amounts repeatedly to try to make it add up to the $46.85.I asked how it could be so high for 6 items (11 total and 5 free). The service person told me it would have been $55. Then, I was told it would be $67. Then, I was told there were all kinds of additional charges but none of this is itemized for me on the bill. Additionally, my items were not clean appropriately.Desired Settlement$46.85 was the amount paid. The service should have not been more than 6 items @ $3.00 or $18.PLEASE POST PRICING!

H2Only lost our shirt.Begin forwarded message:From: [redacted] Date: November 23, 2014 1:26:47 PM ESTTo: [redacted] Cc: [redacted] , [redacted] Subject: Re: today's pickup Ms. [redacted], I located a similar shirt, if not the exact one. Please see below and attached. The cost to replace it is $94.60. [redacted] Spread-Collar Dress Shirt [redacted].com:http://www.[redacted].com/product/[redacted]-Dress-Shirt_[redacte...⇄ Please advise. Sincerely,[redacted] ...On Nov 21, 2014, at 8:18 PM, [redacted] wrote:Dear Ms. [redacted], I am in receipt of your email of today. I have copied and pasted it below for reference. I brought in 3 shirts. The receipt reads three shirts. Ms.[redacted] was advised which shirt is missing. The shirt is a solid blue (a little darker than Carolina blue). It is not a [redacted] or a [redacted]. Sincerely,[redacted] ...Begin forwarded message:From: [redacted] Date: November 21, 2014 5:52:34 PM ESTTo: [redacted] Cc: [redacted]@yahoo.comSubject: Missing shirt?On the day your son's order was assembled, we called [redacted] because his order only had 2 shirts instead of the 3 listed on the invoice. [redacted] told us then that she thought there were only 2 and she had made a mistake. When you came to pick them up you insisted there were 3. [redacted] has left you several messages trying to get additional information about the missing shirt - size, brand, etc., and you have yet to respond. The invoice says the missing shirt is navy but [redacted] says you said the shirt was Carolina blue - which is correct? Is it a solid or a print? As we call other customers to see if it got mixed up in their order we need to know what we're asking for? I know the 2 shirts returned were a [redacted] and a [redacted]. The [redacted] was an XXL. Can't tell about the other? Only other thing [redacted] told us was that you said these were just cheap shirts. Thus far no one has come forward with a shirt that does not belong to them. So for us to call other customers that came in the same day, we need more information from you. Please call [redacted] at [redacted] asapBegin forwarded message:From: [redacted] Date: November 21, 2014 6:51:28 AM ESTTo: [redacted] Cc: [redacted] , [redacted] Subject: Re: today's pickup Ms. [redacted], Please advise us today by replying to this email. It is a 15-20 minutes drive to your store. Hope to receive the email response today. We need the items please.[redacted] ...On Nov 16, 2014, at 6:31 AM, [redacted] wrote:Ms. [redacted], Please advise by Monday, November 17, 2014.[redacted] ...On Nov 11, 2014, at 4:45 PM, [redacted] wrote:Dear Ms. [redacted], I went to your [redacted] store today to pick up two orders. One is attached and as you can see, I purchased hand press this time around. However, all five (5) shirts were still poorly pressed. Attached are some photos. I accepted these poorly pressed shirts without the hand-press charge because it is more costly to my family to have me come back, especially several times. As for the other order, well it's not ready because one of the shirts is missing and your staff is looking for it. Please advise on both these orders.[redacted] ...Desired SettlementReturn our shirt or pay for the replacement.Business Response a check has been delivered to the location Ms.[redacted] frequents for her to pick up.Consumer Response I am in receipt of the subject email below and of the attached response you received.Attached is the last communication with the owner, Ms. [redacted]. It was on December 7, 2014. As of today, I have not heard back from her so I have no idea what the check is about. Is she refunding us the cost to replace the shirt HER EMPLOYEE(S) lost?Sincerely,[redacted].[redacted]