Th whom it may concern,Mr [redacted] * [redacted] brought his Television to be repaired White waiting for the parts to arrive, he found another television in my shop that he was interested in purchasing because it brand new and had a large screen.It took Mr [redacted] about five days that three separate visits to do his own research before selecting that television as the one he wanted to purchaseThe television was [redacted] was manufactured in and sold to Mr [redacted] in The television was brand new in the box with all of the manufacturers parts and accessories.Because it took Mr [redacted] so long to make that decision, I offered him a two year guarantee for any repairs Upon delivering the TV to his house and setting it up for Mr [redacted] , I found out that he didn't have a urge protector, so I strongly advised him to purchase one; noting that a surge protector is not an item that I see, but it greatly contributes to the proper function of a television.A year and a half later, Mr [redacted] reported to me the television stopped working After the diagnosis I found out that the same power supply issued for his old television, was the same power supply he reconnected to the new television I then asked Mr [redacted] why he did not purchase the surge protector like I strongly recommended and he said, "this time I will."Because I gave him a two year guarantee for repairs, I ordered the power supply board, however, MrCortwell was rushing the repairs since t here was no TV in the living room He stated that he could not wait for the parts to be delivered so he took the television to another repairs hop in Springfield, VA Three days later, he came back and told me that they couldn't get he power supply so he was going to purchase a new television.I gave an extended warranty on my televisions because I am the only technician working on the device and I can back my own work I cannot be held liable for any repairs made by another shop and then brought back to me, to diagnose.To conclude, Mr [redacted] still has a two year guarantee for repairs, so I invite him to being in the television to take advantage of that warranty However, the non-use of the television is due to his own mismanagement of the device, as I strongly advised him to buy the surge protector, and he did not heed my professional advice.Thank you,Hans Adu G***
Th whom it may concern,Mr [redacted] * [redacted] brought his Television to be repaired White waiting for the parts to arrive, he found another television in my shop that he was interested in purchasing because it brand new and had a large screen.It took Mr [redacted] about five days that three separate visits to do his own research before selecting that television as the one he wanted to purchaseThe television was [redacted] was manufactured in and sold to Mr [redacted] in The television was brand new in the box with all of the manufacturers parts and accessories.Because it took Mr [redacted] so long to make that decision, I offered him a two year guarantee for any repairs Upon delivering the TV to his house and setting it up for Mr [redacted] , I found out that he didn't have a urge protector, so I strongly advised him to purchase one; noting that a surge protector is not an item that I see, but it greatly contributes to the proper function of a television.A year and a half later, Mr [redacted] reported to me the television stopped working After the diagnosis I found out that the same power supply issued for his old television, was the same power supply he reconnected to the new television I then asked Mr [redacted] why he did not purchase the surge protector like I strongly recommended and he said, "this time I will."Because I gave him a two year guarantee for repairs, I ordered the power supply board, however, MrCortwell was rushing the repairs since t here was no TV in the living room He stated that he could not wait for the parts to be delivered so he took the television to another repairs hop in Springfield, VA Three days later, he came back and told me that they couldn't get he power supply so he was going to purchase a new television.I gave an extended warranty on my televisions because I am the only technician working on the device and I can back my own work I cannot be held liable for any repairs made by another shop and then brought back to me, to diagnose.To conclude, Mr [redacted] still has a two year guarantee for repairs, so I invite him to being in the television to take advantage of that warranty However, the non-use of the television is due to his own mismanagement of the device, as I strongly advised him to buy the surge protector, and he did not heed my professional advice.Thank you,Hans Adu G***