Ha Penny Inn

Ms*** did a pre cheinspection of the room prior to her registering If the place was so horrible, why did she insist on registering at the Ha Penny Inn There are three (3) other motels next to us which she stated were not suitable and that her preference was the Ha Penny Inn because it was the most habitable She was informed prior to registering that we ask for a Security Deposit from every guest to protect the motel from property damages inside the rooms Ms*** was given the opportunity to decline staying at the motel when she inspected the room with her husband and did not, on the contrary, they were elated to have found a suitable place to stay with their pet They were also informed that a check-out inspection would be made prior to checking-out and if any property damages were found it would be deducted from the Security Deposit This was stated prior to registering If a guest does property damage in any motel the industry policy is to have the guest pay for the damages and in her registration card it is very explicit regarding that issue Guest cannot come into a Motel and damage property without paying for the replacement It seems that Ms*** and her family want to destroy property and not pay for the damages incurred. We have rooms at the Ha Penny Inn and no one has ever complaint about our policy because we are fair, upfront and give the guest the opportunity to inspect the room first prior to registration and payment

They did not pay $cleaning deposit it was a Security Deposit, plus the weekly fee for the room, please review Guest Folio which is attached. They received twice a week maid service, which was scheduled on Tuesday’s and Friday’s and refused was by guests. The maid does not go into
the rooms unless the guest is inside. They did a Pre CheInspection prior to registration and examined everything and signed off on it on 11/27/16, see attachedBefore we rent a hotel room, we change the mattress covers (new not washed) plus new linen is put on the beds, as well. The mattress covers and the linen were new and not soiled and the urine stains was caused by the guests and dog in the room, this is why we ask for a Security Deposit to recoup for damages incurred due to guest’s negligenceWe also perform a Check-Out Inspection List which Ms*** *** signed off on, see attached Everything has been submitted to you through a pdf attachment. We do everything in a fair and legal way but we cannot allow guests to destroy and cause damage to the PROPERTY which we pay for to make the rooms desirable. ID ***If you have any further questions, please do not hesitate to contact me through e-mail *** or telephone (619) 442-6659.Sincerely, *** ***, General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to your rebuttal of the claim filed against youI have a video recording of when we checked out of that horrible placeWould you like a copy of it? Your clerk cleary states he will not give me my deposit if I do not sign the "check-out" form and he also states I am not allowed to include my notes of what you are falsely reportingPlease note, I will report this to the Revdex.com, as well.
Regards,
*** ***

Review: LAST FRIDAY, MAY 3, 2013, I WENT TO THE MOTEL WITH MY SON 13 MONTHS OLD, TO STAY ONE NIGHT. WE WENT TO BED AND AFTER A WHILE I REALIZED THERE WAS SOMETHING ON THE BED BITING ME. I TURNED ON THE LIGHT AND THERE WERE AT LEAST 50 BED BUGS, BIG AND SMALL ONES. I IMMEDIATELY TOOK MY SON AND REVIEWED ALL HIS BODY TO SEE IF HE HAD SOME BUGS. I DECIDED TO GO TO THE OFFICE AND ASKED FOR ANOTHER ROOM, CLEANER, BUT THEY WERE CLOSED. I WENT ACCROSS TO A DIFFERENT MOTEL AND TOOK THE KEY FROM THE OTHER WITH ME. I RETURNED IN THE MORNING TO HA PENNY INN AND ASKED THEM FOR A REFUND SINCE I DIDN'T SLEEP THERE AND RETURNED THE KEY. UNTIL TODAY THEY REFUSED TO REFUND OUR MONEY.Desired Settlement: THEY HAVE TO REFUND $50.00 TO US.

Business

Response:

RE: ID [redacted]

Ha’ Penny Inn / [redacted]

To Whom It May Concern:

On May 3rd, 2013, Ms. [redacted] checked in to the

motel with her son and friend at around 10PM. Her friend paid for the room.

She asked the front desk not to release any info of her stay or whereabouts

because she was having a personal family-related issue. The front desk

offered to let her look at the room before check-in since it was the last room

that night and the office would be closed at 12AM Midnight. She insisted

that it was not necessary. The front desk clerk then explained the motel’s

No-Refund policy, and she agreed to the terms. She stated that around 2AM,

there were bed bugs, so she went across the street to stay there. When the

office opened the next morning, around 7:30AM, she explained the situation

to the manager. The manager then proceeded to check the room for bed

bugs. There was none. She claimed she was bit by bed bugs, but she had no

bite marks of any kind. She had also reported the incident to the Health

Department. They came to the property on May 21st, 2013 to inspect the

room. They didn’t find any bed bugs, so they closed the case. Due to these

facts, we have decided not to refund her.

Should you need any further explanation of this case, feel free to give me a

call or email.

[redacted] (Manager)

###-###-####

[redacted].com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hi, I am not satisfied with the letter the owner or manager of the company wrote. They are not honest, they know the bed had a lot of bedbugs, of course, they cleaned before the Department of Health came to check. I can not accept lies from their part. They are trying their best to avoid a problem and keep the 50.00 dollars. I did call the Department of Health to inform about the problem and a person from CODE ENFORCEMENT told me that sometimes the owner of the company doesn't allow them to enter the rooms, and most of the time, they company cleans/treats the rooms before code enforcement comes. And the receptionist told me that it is better to call them when I am still in the room so they can come and inspect (I did not know that). About the bedbugs bites, I was really bitten, and I did not go to the doctor for this so I can have more evidence that they really bit me. I have the receipt from the motel accross and showed to Linda in the morning. What mom wants to walk in the street in the middle of the night with her baby in her arms looking for a place to stay and pays more (70.00 dollars). One person staying at the motel accross told me to talk to [redacted] at Ha Penny Inn and said, "BE CAREFULLY WITH HER, SHE IS DIFFICULT AND DISHONEST", and now I can confirm that. THAT'S GOOD THAT THEY CLEANED THE ROOM, AND PROBABLY THEY WILL GO BANKRUPCY IF THEY RETURN OUR 50.00 DOLLARS.

Regards,