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Haag Ford Sales Inc.

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Reviews Haag Ford Sales Inc.

Haag Ford Sales Inc. Reviews (9)

Hi *** sorry to continually bother youHowever the dealership has still not issued my refund and it has been well over two monthsI did not know if there was anything else that you could doOr if I needed to seek legal counselPlease let me know how best you feel I should proceedThanks and have a wonderful day.Thanks***

The original offer still stands to have the vehicle professionally cleaned and repaired; however, if there is further business between Mrand Mrs*** and Haag Ford I must request that no foul or hostile language be used towards our employees

Revdex.com:
TThis form is not allowing me to scroll to see it allThe response from Haag Ford is an outright lie! They NEVER asked to make this right by fixing their shoddy 'work'I use the word shoddy because that is how they actually described it to meThey did offer to have my truck cleaned and we originally declined as they have broken all trust we previously placed in them to care for our truckWe declined originally to have them clean it as we were told it would be Haag Ford doing the actual cleaning, which made us apprehensiveAs soon as I found out that Haag Ford had offered my truck be cleaned by a third party, I asked that they have this performed but it was refused by employees of Haag FordHaagFord billed us for the shoddy 'work' but we refused to pay and they did reduce our bill to $just before screaming over the phone at me to 'Just come get your truck out of our way!" Haag Ford says that they offered to give me the truck parts 'free of charge'Let's be clear here, they took off my original parts that needed repair, threw them away, replaced them with new parts but did so improperly which caused more damage to my truck than when I had taken it to themThen they called and said my truck was finished, come get it out of our wayI now have to pay for all new parts, these parts are parts that CAN NOT BE REUSED AFTER IMPROPER INSTALLATION AND SOME HAVE PIECES MISSINGHaag Ford has had multiple opportunities to fix my truck, attempt to fix the extensive damage that they caused and to make this right but they have refused.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

***, Not yetIf I had to guess I would say at least a couple more weeksI will call the warranty company again today to see if they can try and rush it through. Jeff A***Haag Ford###-###-#### From:*** *** [mailto:***]Sent:Thursday, February 09, 12:PMTo:Jeff A*** Subject:Re: CANCELLATION Hey Jeff any word on check? It's been weeks and haven't heard a wordNot trying to be a pain just trying to get this resolved so we can all move on with our day. On Thu, Feb 2, at 12:PM, Jeff A*** wrote:***, The cancellation process is done at the warranty companyIt normally takes at least a few weeksI did ask them to try and rush it through, but that is no guarantee they willAs soon as we get the check I will call you and send it out the same day. Jeff A***Haag Ford###-###-#### From:*** *** [mailto:***]Sent:Wednesday, February 01, 5:PMTo:Jeff A*** Subject:Re: CANCELLATION Hey Jeff just wanted to touch base and see if there was any news on my check? Thanks*** On Thu, Jan 26, at 11:AM, *** *** wrote:Hello Jeff I wanted to touch base with you this morning and see what the progress for the situation was regarding the warranty checkIf you could please give me a call or email me back letting me know the status I would greatly appreciate it.Sent from my iPhoneOn Jan 25, 2017, at 12:PM, Jeff A*** wrote:*** ***, Please sign where it reads “Contract Holder Signature” I will call you shortly with the answer on your refund. Jeff A***Finance ManagerHaag Ford###-###-####

Revdex.com:Oh please! Since they made the original offer that Haag Ford is now claiming here 'still stands', I have been told times by separate managers at Haag Ford that that same offer is refused by themThey were not willing to fix their damage to my truck or have it cleanedHaag Ford NEVER offered to fix the shoddy repairs to my truck but explicitly told me to take it somewhere else"Just come get your truck out of our way", is what was said to me, more than onceAs far as hostile and foul language, get real! When I was asked to pay thousands of dollars after they ruined my truck, I was understandably in disbelief and used the word *** twice, but not directed directly at anyoneI did apologize for that and letting my disappointment in Haag Ford get the best of meWho are you, language police? At least I apologized even though I don't agree with Haag Ford employees telling me how to express my anger after they've done damage to my property and refuse to make it rightI've NEVER gotten an actual apology from anyone at Haag Ford even though they admit to causing the damageYes, they agree that my truck should never have been returned to me in such poor condition but no one has apologizedIt's not my place to tell them how to express themselves, same as its not theirs to dictate my reactions to them ruining my truckAt this point, what does it matter, it's too little, too late! I will never again trust Haag Ford or any of it's employeesI wouldn't let them service or repair my son's *** car! I wouldn't even trust them to buy parts, you get better parts from a *** *** box, faster too! Haag Ford is a joke, doesn't care about the customer or their property and I think others should be aware so they are not ripped off from Haag Ford as I have been.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The warranty company has been contacted and the warranty will be refunded will be mailed out within the next weeks. I apologize for the delay

It is not our policy to require anyone to purchase a warranty. I have spoken with our sales and finance managers and neither were aware of this situation. The warranty can be refunded at any time. *** *** simply has to contact the dealership and request the warranty be
cancelled. We will mail a refund check once the cancellation has been requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
 The reason I have not responded to my complaint is bc the dealership has not resolved the situation. They continue avoid me when I call and when they do answer my calls they tell me that a check will be sent to me in a couple weeks. Well it's been two weeks already and I still have not received my refund. Very disappointed with the dealership and staff at this point and seriously considering legal actions. 
Regards,
[redacted]

Mrs. [redacted] is correct, the truck was not clean when returned to them.  Our service department offered to have the truck professionally detailed and to fix any remaining problems; however, Mr. [redacted] responded that he did not want our dealership to touch his truck and refused further...

service from the dealership.  All charges for parts and labor have been removed.  This is the only option we have left to reconcile the problem if they chose not to have the dealership touch their truck.

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Address: 405 E Eads Parkway, Greendale, Indiana, United States, 47025-8534

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844221 0 0
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