Haars Imported Foods & Health Foods

Initial Business Response / [redacted] (1000, 5, 2015/04/01) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***@WOODFIELDNISSA.COM IN RESPONSE TO MR [redacted] COMPLAINT, NO ONE AT WOODFIELD NISSAN SWORE AT THE CLIENT OR CALL HIM NAMESMR [redacted] PAID FOR A HOUR INSPECTION BUT THE MASTER TECHNICIAN SPENT THREE HOURS TRYING TO DIAGNOSIS HIS VEHICLE WHICH HAS BEEN ATTEMPTED TO BE REPAIR NOT ONLY BY HIMSELF BUT OTHER TECHSMR [redacted] ELECTS TO REPLACE PARTS FROM HIS VEHICLE WITH USED PARTS WHICH COULD POSSIBLY NOT BE A FIT FOR HIS VEHICLEWITH THE ISSUES MR [redacted] IS HAVING WITH HIS VEHICLE WE AT WOODFIELD NISSAN REFUSE TO TRY TO ATTEMPT REPAIR AND SUGGESTED HE SEEKS OUT ANOTHER NISSAN DEALERNOW MR [redacted] WANTS HIS MONEY BACK FOR THE DIAGNOSIS TIME WHICH HE AGREED TO PAY ON MR [redacted] ELECTED TO REMOVE HIS VEHICLE FROM WOODFIELD NISSAN AN ATTEMPT TO REPAIR HIS VEHICLE HIMSELF WITHOUT SUCCESSTHE POSSIBILITY OF MULTIPLE ISSUES REMAIN WITH THE VEHICLE ANOTHER REASONS WOODFIELD NISSAN REFUSES TO PARTICPATE IN THE REPAIR Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) That man who made the response is the liar, and the one who swore at me at the dealershipI would like him to know that my parts were purchased BRAND NEW from [redacted] Nissan of Naperville, and my car was successfully repaired by [redacted] Nissan on 4/1/I never attempted repair of my own car besides cleaning little things like the mass airflow sensor, and throttle bodiesTurns out my part numbers did in fact matchThey just refused to service me because I didn't pay thousands of dollars more to buy my parts through themThe diagnosis I received was incorrect, and I refuse to pay for bad serviceJust like at a restaurant if I am not satisfied with my food I can refuse to pay for itI am not satisfied with their shotty work, and extremely poor attitudeI wanted to get the work done through them, I had faith in this dealerBut these are the worst kind of people, and I still elect to be refunded for terrible service, and a misdiagnosisMy car needed a new ECU says [redacted] Nissan of Naperville, and my ECU ended up being replaced by them in less than one hourMy Nissan 350Z works like brand newDealers like this make me never want to upgrade to a 370Z or GTR, because I fear if it ever needed maintenanceDealers like this [redacted] try and take advantage of me just because I have a sports car [redacted] needs to fix his attitude and his service departmentI don't think anyone at this place should be qualified as a master mechanic Final Business Response / [redacted] (4000, 9, 2015/04/07) */ TO WHOM IT MAY CONCERN, Woodfield Nissan position is not to upset clients so they fabricate stories, so we will refund clients moneyClient needs to bring in original receipt with his credit card Monday thru Friday, 8:00am to 5:00pm [redacted] ***

Initial Business Response / [redacted] (1000, 13, 2015/06/01) */ I Have just recieved this complaint regarding Ms [redacted] The customer did come in and sit down with me regarding the warranty issue on her vehicleThe warranty was canceled back in February and I have printed off a copy reflecting the cancelation with ***As regards to the vehicle dicount, This vehicle was dicounted downThe customer had a [redacted] that she had just purchased that she was trading in that had inequityThe warranty has already been removed from the amount financed and reflects on the customers statementIf you have any questions please contact me at XXX-XXX-XXXX Thank you very much Sincerly, [redacted] Executive Manager Woodfield Nissan XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 8, 2015/03/03) */ Ms [redacted] did purchase a brand new Nissan Sentra Vin number [redacted] EYXXXXXXThe Vehicle was purchased on December 20th The couple hundred miles that were on the vehicle were because the vehicle came on dealer tradeThe vehicle was brand new with no ownersNissan Motor Acceptace Corp had the contracts and had misplaced the contractThe have found the contracts and the paperwork has been fully processedI would be more then happy to sit down with Ms [redacted] is she has anymore issues or concerns regarding the vehicleI can personally answer any questions at that timeIf you have any questions please contact me at XXX-XXX-XXXX Thank you, [redacted] Executive Manager Woodfield Nissan XXX-XXX-XXXX

Initial Business Response /* (1000, 12, 2015/05/18) */
Contact Name and Title: *** *** Executive
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@woodfieldnissan.com
We have contacted the customer and the customer did recieve the cancelation on the warranty over a month agoIf you
have any other questions please contact me at XXX-XXX-XXXXThank you,
*** ***
Executive Manager
Woodfield Nissan
XXX-XXX-XXXX
***@woodfieldnissan.com
Initial Consumer Rebuttal /* (2000, 14, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response as I received the checkIt was not over a month ago

Initial Business Response /* (1000, 13, 2015/06/01) */
I Have just recieved this complaint regarding Ms. [redacted]. The customer did come in and sit down
with me regarding the warranty issue on her vehicle. The warranty was canceled back in February and
I have printed off a copy reflecting the...

cancelation with [redacted]. As regards to the vehicle dicount,
This vehicle was dicounted down. The customer had a 2014 [redacted] that she had just
purchased that she was trading in that had inequity. The warranty has already been removed from the
amount financed and reflects on the customers statement. If you have any questions please contact
me at XXX-XXX-XXXX Thank you very much
Sincerly,
[redacted] Executive Manager Woodfield Nissan
XXX-XXX-XXXX

The customer states that is was implied that the payoff would be sent out during the week of 4/22/16. The payoff was sent out via [redacted] on 4/22/16, which was a Friday. The customer filed this complaint on 4/25/16, which was a Monday, and the first business day after we sent the payoff out. The...

customer should be able to confirm that the payoff was delivered to [redacted] at, Tracking [redacted]Mon 4/25/2016 8:36 amDeliveredThat is proof that [redacted] had the payoff at 8:36AM, the morning that this complaint was filed. We set up a payoff of $16,000.00 in the customer's deal. We sent a payoff of $15,990.34. We will be sending a refund to the customer for the $9.66 too much that we collected in the deal. Respectfully,[redacted]

Initial Business Response /* (1000, 8, 2015/01/20) */
I have read the complaint regarding the warranty issue with Mr [redacted]. I have have verified that the Warranty has been canceled with Nissan and Woodfield Nissan will issue the check to [redacted] today to resolve the issue. I apoligize for any...

confusion that may have happen. Nissan should have check recieved via fex ex by 1/21/2015. if you have any questions please contact me at XXX-XXX-XXXX.
Thank you
[redacted]
General Manager
Woodfield Nissan
Initial Consumer Rebuttal /* (3000, 10, 2015/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1/23/15: I called NMAC to see if a refund check has been received from woodfield Nissan Dealership as they stated. They show no records of receiving a check yet. On 1/20/15, I Called and spoke to Mr. [redacted] and [redacted] from accounting because Nissan Consumer Affairs forwarded the check to dealership on 01/09/15 ( ref# XXXXXXXX) which states when it was forwarded to dealership. I can never get in touch with [redacted] ( General Manager) because this whole time iv been trying to get a hold of him, the operator [redacted] always transfer me to a sales manager or I [redacted] get disconnected. I call back to leave a message with the operator multiple times because [redacted] mailbox [redacted] not expect voice mails. I never get a call back from the message I leave with the operator. I feel as if I'm doing more work following up with this matter. If [redacted] wants me to contact him with concerns as he stated ( which I have tried countless times) he needs to return my messages or have a talk with these employees of his that keep passing me along to sales managers which have nothing to do with my concerns.
I WOULD APPRECIATE IF THIS MATTER GETS TAKE CARE OF ASAP!!
I spoke with NMAC and they stated that if they do ever receive a check it gets processed with the same business day so there are no excuses why they would not process the check.
I will not accept any responses until Woodfield Nissan honors their word of Sending the check like they stated. If I have to go to the dealership and stay their until the check is made and I see it get sent out, then I will because at this point that's what it looks like from how things are going.
Final Business Response /* (4000, 12, 2015/01/27) */
Check#XXXXXX for $4,446.00 was Federal Expressed to [redacted] on Friday January 23, 2015.

[redacted]. asked Woodfield Nissan to perform a visual inspection of the vehicle and report our findings back to them . The vehicle campaign/recall has been in effect since 2007 and Nissan has expired the campaign. WE reported back to Nissan our visual inspection and any information would be...

through [redacted]. and not Woodfield Nissan. No paperwork was created for this visual inspection, so I would not have anything to give the client. Client has been instructed to deal with NMC himself. Woodfield Nissan is not involved with client and has instructed client to deal directly with NMC. [redacted]Woodfield Nissan[redacted]Fixed Operations Director

Initial Business Response /* (1000, 5, 2015/04/01) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@WOODFIELDNISSA.COM
IN RESPONSE TO MR. [redacted] COMPLAINT, NO ONE AT WOODFIELD NISSAN SWORE AT THE CLIENT OR CALL HIM NAMES. MR. [redacted] PAID FOR A HOUR INSPECTION...

BUT THE MASTER TECHNICIAN SPENT THREE HOURS TRYING TO DIAGNOSIS HIS VEHICLE WHICH HAS BEEN ATTEMPTED TO BE REPAIR NOT ONLY BY HIMSELF BUT OTHER TECHS. MR. [redacted] ELECTS TO REPLACE PARTS FROM HIS VEHICLE WITH USED PARTS WHICH COULD POSSIBLY NOT BE A FIT FOR HIS VEHICLE. WITH THE ISSUES MR. [redacted] IS HAVING WITH HIS VEHICLE WE AT WOODFIELD NISSAN REFUSE TO TRY TO ATTEMPT REPAIR AND SUGGESTED HE SEEKS OUT ANOTHER NISSAN DEALER. NOW MR. [redacted] WANTS HIS MONEY BACK FOR THE DIAGNOSIS TIME WHICH HE AGREED TO PAY ON 03.19.2015. MR. [redacted] ELECTED TO REMOVE HIS VEHICLE FROM WOODFIELD NISSAN AN ATTEMPT TO REPAIR HIS VEHICLE HIMSELF WITHOUT SUCCESS. THE POSSIBILITY OF MULTIPLE ISSUES REMAIN WITH THE VEHICLE ANOTHER REASONS WOODFIELD NISSAN REFUSES TO PARTICPATE IN THE REPAIR.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That man who made the response is the liar, and the one who swore at me at the dealership. I would like him to know that my parts were purchased BRAND NEW from [redacted] Nissan of Naperville, and my car was successfully repaired by [redacted] Nissan on 4/1/15. I never attempted repair of my own car besides cleaning little things like the mass airflow sensor, and throttle bodies. Turns out my part numbers did in fact match. They just refused to service me because I didn't pay thousands of dollars more to buy my parts through them. The diagnosis I received was incorrect, and I refuse to pay for bad service. Just like at a restaurant if I am not satisfied with my food I can refuse to pay for it. I am not satisfied with their shotty work, and extremely poor attitude. I wanted to get the work done through them, I had faith in this dealer. But these are the worst kind of people, and I still elect to be refunded for terrible service, and a misdiagnosis. My car needed a new ECU says [redacted] Nissan of Naperville, and my ECU ended up being replaced by them in less than one hour. My Nissan 350Z works like brand new. Dealers like this make me never want to upgrade to a 370Z or GTR, because I fear if it ever needed maintenance. Dealers like this [redacted] try and take advantage of me just because I have a sports car. [redacted] needs to fix his attitude and his service department. I don't think anyone at this place should be qualified as a master mechanic.
Final Business Response /* (4000, 9, 2015/04/07) */
TO WHOM IT MAY CONCERN,
Woodfield Nissan position is not to upset clients so they fabricate stories, so we will refund clients money. Client needs to bring in original receipt with his credit card Monday thru Friday, 8:00am to 5:00pm.
[redacted]

Initial Business Response /* (1000, 8, 2015/03/03) */
Ms [redacted] did purchase a brand new 2014 Nissan Sentra Vin number [redacted]EYXXXXXX. The Vehicle was purchased on December 20th 2014. The couple hundred miles that were on the vehicle were because the vehicle came on dealer trade. The vehicle was...

brand new with no owners. Nissan Motor Acceptace Corp had the contracts and had misplaced the contract. The have found the contracts and the paperwork has been fully processed. I would be more then happy to sit down with Ms. [redacted] is she has anymore issues or concerns regarding the vehicle. I can personally answer any questions at that time. If you have any questions please contact me at XXX-XXX-XXXX
Thank you,
[redacted]
Executive Manager
Woodfield Nissan
XXX-XXX-XXXX

Complaint: [redacted]
[redacted]You're flat out lying about saying she "spoke with her husband".  Her husband wasn't even in the state at the time and didn't hear about this until he got back.  We have travel and phone records to back that up.  This is a lie you're espousing to try to cover up your misogynistic and sexist comments.Additionally, the fact that she signed the documents is irrelevant.  Of course she signed the documents, how else was she supposed to get her car back?The funny thing is that if you could have just said, "I'm sorry you didn't have the best experience with our service department" and had a little bit of understanding, instead of being dismissive and misogynistic, this whole problem could have been resolved somewhat amicably.  We might not have been happy but we wouldn't have been filing a Revdex.com claim or contacting the [redacted].  That's what a reputable business would do.  That's what someone that understands customer service would do.  And that's what someone that respects women, and really people in general, would do.   Instead, by going to such great lengths to vehemently deny our claim, you belie your guilt in the matter.Because of the way you've treated us, I cannot in good conscious accept this response and I don't think I can accept any response that's anything short of an apology at this point.  Sincerely,
[redacted]

When the vehicle came in for repair, we did fix the valve cover and not the oil pan. The oil pan was on the repair order and not included in the quote of $595.  We then proceeded to help the customer with the oil pan repair at no expense for the parts. My service director called Nissan to...

cover the part under warranty (which was expired).  We repaired the car, we then received notice that the claim came back because the car has a Salvage title. We didn’t charge the customer for the part that was now not covered.  The $1800 rear seal repair was an additional repair that was never originally quoted. I personally reached out to [redacted], as I want to make every customer happy, and gave him an additional $450 off the repair of the real seal.  His response back to me was: “That is an insult”.   I attempted to help [redacted] and talked with him 2 times on the phone and explained everything to him.We performed the repairs on his car that he paid for and went beyond trying to help him.    [redacted]   Tell us why here...