Initial Business Response /* (1000, 5, 2014/06/30) */
We at Haas Collision and Glass are always concerned when a customer has an issue with their vehicleEspecially when that vehicle has been repaired by our facilityUnfortunately we had not been made aware of thesituation until
now
So, I did call and inquire about the repairs made by ***'s***'s has informed me that in fact she did have an A/C Condenser in her vehicleThe problem was the A/C Condenser had a hole in it and could not be recharged for serviced that is why it was replacedThere was no way for the customer to know she had an issue with her A/C at the time of our repairs, nor would she have ask us to inquire into her A/C at that timeHaas Collision and Glass would have noticed a problem if the Condenser was missing but in fact it was notLeaks in A/C Condensers generally require you to put die in the system to detect themYes the Temperature Sensor and Electrical Connection for the sensor were missingThis is a small part and can easily go unnoticedAdditionally, not all vehicles are equipped with these sensors, so unless we are informed that this system is not working we would not have known there was an issue
Haas Collision and Glass regrets that the customer feels we did not care for her vehicle properlyIn fact the services requested by her were completed per her request and the workmanship for those services are guarantee for the lifetime of her ownershipHowever, Haas Collision and Glass cannot be held liable for the issues described in her complaint
Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whoever contacted ***'s did not get good informationMy A/C condenser has not been replaced! In my complaint I was very clear about what they did at ***'s and how much it cost meNo repair work was doneMaybe the person at ***'s - whoever responded to the call from Haas - got me mixed up with another customerLet me be absolutely clear: I am presently driving without A/C
Of course I didn't ask Haas to look at my air conditioning system! I bought the car in December and had the body work done in JanuaryI just don't see how they could have failed to notice something like this while they were working on the carThe responsible thing to do is to tell the customer that you discovered a problem - this is my pointIt's not a difficult idea to grasp
The car did not have an A/C condenser when I brought it into Haas, I am certain of thisIt was a salvage vehicle and some repairs were made before I bought it - but apparently there was additional damage that was not repaired
The mechanic at ***'s told me (in June) that the part was missingI remember the conversation well, because he was very surprised when he made this discoveryI am sorry for the confusionIt would be quite easy for me to have another mechanic look at my engine in order to get the facts straightIt seems important, now, to get the facts straightI agree that the question of liability is a bit slippery - this is why I asked for a relatively small amountBut I remain a dissatisfied customerI feel that communication was generally poor in my dealings with this companyAnd, possibly, someone there has a memory issue
Initial Business Response /* (1000, 5, 2014/06/30) */
We at Haas Collision and Glass are always concerned when a customer has an issue with their vehicleEspecially when that vehicle has been repaired by our facilityUnfortunately we had not been made aware of thesituation until
now
So, I did call and inquire about the repairs made by ***'s***'s has informed me that in fact she did have an A/C Condenser in her vehicleThe problem was the A/C Condenser had a hole in it and could not be recharged for serviced that is why it was replacedThere was no way for the customer to know she had an issue with her A/C at the time of our repairs, nor would she have ask us to inquire into her A/C at that timeHaas Collision and Glass would have noticed a problem if the Condenser was missing but in fact it was notLeaks in A/C Condensers generally require you to put die in the system to detect themYes the Temperature Sensor and Electrical Connection for the sensor were missingThis is a small part and can easily go unnoticedAdditionally, not all vehicles are equipped with these sensors, so unless we are informed that this system is not working we would not have known there was an issue
Haas Collision and Glass regrets that the customer feels we did not care for her vehicle properlyIn fact the services requested by her were completed per her request and the workmanship for those services are guarantee for the lifetime of her ownershipHowever, Haas Collision and Glass cannot be held liable for the issues described in her complaint
Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whoever contacted ***'s did not get good informationMy A/C condenser has not been replaced! In my complaint I was very clear about what they did at ***'s and how much it cost meNo repair work was doneMaybe the person at ***'s - whoever responded to the call from Haas - got me mixed up with another customerLet me be absolutely clear: I am presently driving without A/C
Of course I didn't ask Haas to look at my air conditioning system! I bought the car in December and had the body work done in JanuaryI just don't see how they could have failed to notice something like this while they were working on the carThe responsible thing to do is to tell the customer that you discovered a problem - this is my pointIt's not a difficult idea to grasp
The car did not have an A/C condenser when I brought it into Haas, I am certain of thisIt was a salvage vehicle and some repairs were made before I bought it - but apparently there was additional damage that was not repaired
The mechanic at ***'s told me (in June) that the part was missingI remember the conversation well, because he was very surprised when he made this discoveryI am sorry for the confusionIt would be quite easy for me to have another mechanic look at my engine in order to get the facts straightIt seems important, now, to get the facts straightI agree that the question of liability is a bit slippery - this is why I asked for a relatively small amountBut I remain a dissatisfied customerI feel that communication was generally poor in my dealings with this companyAnd, possibly, someone there has a memory issue