Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This representative never contacted me. This may be because she has the wrong email address- correct address is [redacted]@gmail.com. I also never received any written/paper letter from this company. Additionally, without receiving these letters, I would not have received the correct instructions for where to send my claim. I was given a fax number- on my last complaint made to Revdex.com, which I used to fax the needed information directly to this representative. Upon doing so, I called and left a message for her directly, TWICE. This message was never returned.
Please either respond to the correct email or mail address in order for me to know where I need to send the correct information. [redacted]@gmail.com, and/or [redacted].
Regards,
[redacted]
I was given the UPC by [redacted] and their instructions were precise online telling me to mail that in. I did the same thing for two different products. One for a $2 rebate and one for $15 rebate. The one for $2 I am now being told is approved and the one $15 I am being told that UPC IS NO GOOD they need the box. I did the exact thing per their online instructions now after 6 weeks I am being told they need the box because they are banking on me not having it after all of this time. I originally received an email telling me it was being processed but after 6 weeks they now send a message saying they need the box. First off they made me send each one in a different envelope and now they want me to cut out a box I am suppose to have after 6 weeks and send it to them at my expense. The paper I sent in from [redacted] was labeled UPC barcode mail in with rebate to show proof of purchase. I did this for both products but they are only accepting one the other one needs the box I am being told. I have seen lots of bad reviews about this company refusing to pay.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Actually, at the same time that I submitted my complaint to the Revdex.com, I had also contacted Standard Horizon directly. On the same day I made these contacts, I received an email from Hans R[redacted], Standard Horizon customer service, informing me that I would be receiving the rebate directly from the parent company of Standard Horizon (Yaesu). This will definitely satisfy my complaint. What I don't agree with is the claim that Rapid-Rebates contacted me in early December that my claim would be rejected because my receipt from West Marine was not complete. Both of those claims, one, that they contacted me in December and 2, that my receipt was missing the bottom half, are totally false. I think this is just a ruse to try and put the blame on me as the consumer. This company's file is riddled with complaints. They are not creditable. Thankfully, Standard Horizon and it's parent company are. I have used Standard M Horizon marine electronics aboard my boats for years and have never had a problem. The fact that they made a poor decision regarding an outside vendor to process their rebates can be overlooked by the fact that their customer service is outstanding.
Standard Horizon has indicated in their email of 1-13-17 that my rebate will be processed withing the next 2-3 weeks. That being said, I will consider this complaint closed unless there is a problem with that.
I thank both the Revdex.com of Northern Arizona and Standard Horizon for their prompt attention to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
4-16-14 I DON'T THINK THEY HAVE SENT MY REBATE CHECK, BECAUSE FROM THE BENNING I WAS TOLD THEY NEVER RECEIVED THE CUSTOMER COPY INVOICE THAT I SENT ON 10-6-13 AND THEN RESEND ON JANUARY 2014, AND STILL NO REBATE SO WHAT HAPPEN TO THE ONE THEY SAY THEY SENT?.....SHOW ME PROOF THAT YOU HAVE SENT MY REBATE OF $129.99 WHY DO I HAVE TO WAIT ANOTHER 8 TO 10 WEEKS? I HAVE WAITED 6 MONTHS ALREADY...
Hi,
This is just to clarify we have already responded to the consumer letting her know we will pay out her rebate in the amount which waslisted on her [redacted] sales receipt for a total of $4.31 (please see attached receipt confirming there was not a total of $10.00 purchased)...
even though shedid not purchase any of the [redacted] products listed on the attached rebate form. The UPCs listed on both the rebate form and the sales receipt show she haspurchased 1 x 12 oz. Bun Length Franks (not listed on attached form) and 1 X 16 oz. Jumbo Franks (also not listed on rebate form, only the Premium Beef franks are valid).Thank you,[redacted]Customer Service Manager
I appreciate Ms. [redacted]’s opinion and am more than happy to pay her claim as a show of appreciation for her purchases, but I do not agree thecomplaint should remain open as she really does not qualify for the rebate at all and is being refunded the amount she paid as a Customer accommodation.Please review the documents I attached with my initial response which are copies of the sales receipt and rebate form which were sent in by Ms. [redacted]and clearly show UPC codes that do not match the products that are being offered on this rebate.
Ms. [redacted] is always welcome to call either myself or [redacted] at ###-###-#### for a more detailed explanation of why her rebate was denied.
Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 26, 2014
Revdex.com
4428 N. 12th Street
Phoenix, AZ 85014-4585
I have received your inquiry with regard to the rebate
submission for [redacted], as it relates to complaint ID# [redacted]. Garvin
Promotion Group is the rebate...
fulfillment company for our client [redacted] Tires,
as such we must follow the terms and condition for the rebate process which is
set forth by [redacted] Tires.
I do show Garvin Promotion Group has made multiple attempts
to contact Ms. [redacted] via the email address she provided on her rebate form of, [redacted]@GMAIL.COM . Emails
went out on 11/12/13, 11/20/13, and 11/29/13. All were in direct response to
questions emailed to GPG by Ms. [redacted]. Ms. [redacted] was also sent two denial
letters explaining how to submit documents to be made valid for the offer. The
second denial letter was due to Ms. [redacted] not mailing her document to the
correct address as listed on the first denial letter causing her claim to be
held to the standards of a new claim, and not further information to support a
resubmit. As a courtesy I have combined both the claims to make one valid
claim. Ms. [redacted] will need to allow for the standard processing time as listed
on her rebate form
I do apologize for any inconvenience this may have caused;
please do not hesitate to contact me directly with any further questions or
concerns.
Thank you,
[redacted]
Customer Service Supervisor
Garvin Promotion Group
I am not able to address any concerns on Mr. [redacted] not being able to reach [redacted] Corporate office, or any conversation that took place with any [redacted] employees, I can say that I did speak to Mr. [redacted] and went over the rebate form line per line proving to him this offer was not...
intended to allow a consumer to buy 5 of the same product as he did. As seen in the attached rebate form you are able to try free one of each of the five products listed. As a good faith gesture I will this one time process as valid the other 4 Beef Frank purchases. This is a onetime accommodation and cannot be repeated in thefuture. The standard processing time of 6-8 weeks from today will apply.
Never received the rebate. Asked them why. They confirmed that the VISA card was sent a few months ago and never been used. They refused to reissue a card to me because I've waited too long to notify them.
When they issue the card they didn't notify me when am I supposed to receive it so I waited patiently. Now it's my fault to waited it too long.
I have reviewed Mr. [redacted]'s complaint and have found that although he was justly denied, we will make a onetime exception and pay the additional 5.00 Mr. [redacted] is seeking bringing his total received for this offer to 15.00. In his complaint there was no mention of the check which is being sent for...
10.00. The issue with the rebate submission is two rebates are trying to be submitted with one rebate form. As seen in the documents I have attached there are two sales receipts for purchases made on two different dates. Each receipt is a single submission and each requires a rebate form. Our Data Entry worker entered the larger of the two receipts but was required to deny the 2nd. In almost all cases like this simple mistake in the way a consumer completes a submission there is a way for us to work with them to get the error on the claim corrected. We only need to be given the chance to help via a phone call, or email to the rebate center. Thank you,[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me with the caveat that I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.When the $15.00 rebate check is received. Further, I suggest that the company lay out in detail the requirement to have 2 separate rebate forms in cases where there are 2 separate purchase dates. Had the form made this fact abundantly clear, we could have bypassed this action/ intervention.
Regards,
[redacted]
Hi,
I am not sure what we can do to make sure this consumer receives her check. It has been mailed to the address she has provided and once it leaves our office we loose control of what happens. We can send her a new check but we will need to speak with her again. Her last contact with our center resulted in her hanging up on the Agent before the call was complete. I will start the reissue process again today but will need confirmation that her address is still as shown below:
First Name:
[redacted] Last Name: [redacted]
Address:
[redacted]
Address 2:
M-**
City, State, Zip:
[redacted]
Thank you,
[redacted]
Hi,
As in my previous response we did make a onetime exception and allow for the
combination of Ms. [redacted]s two invalid claims. Since my last correspondence Ms.
[redacted]s check for 70.00 was mailed, check details are listed below. The checks
are sent Standard A bulk rate and can take up to 15 business days to receive.
Check Amount:$70.00
Check Number:53476
Check Status:Mailed
Cleared Date:
Mailed Date:3/12/2014
Thank you,
[redacted]
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have NEVER EVER received any rebate check. That is a LIE. They respond two weeks or not at all after you email them. They have so many excuses why you can't get your rebate an dthey are all lies. Who mails bulk rate? WHat happened to this suppossedly mailed 3-12-14 check? How is 3-14-14 only 8-10 weeks after 12-9-13 when they got my information, yet another lie.They are dishonest, unresponsive an dI still hav eno rebate, period.
Regards,
[redacted]
After not receiving a $70 rebate on a set of Ping golf clubs, and hearing or receiving nothing regarding this rebate, I contacted Ping and was informed that rapid-rebates.com (Garvin Promotion Group, LLC) was contracted to handle their military rebate program for golf clubs and I would need to contact them to find the status of this rebate.
I visited their web site, a status statement on this page that they are holding my rebate because of a discrepancy with the model number, and that a letter would be sent out. THERE WAS NO SUCH LETTER EVER SENT IN 6 MONTHS.
I requested a response from them via their website and did not receive any. I tried to call their number and was unable to reach a human.
based on what I have read about them; I was not surprised to learn this is a common theme with them. From their responses to their many complaints here on the Revdex.com site, I can see there will be no positive resolution resulting in me receiving the rebate promised.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This representative never contacted me. This may be because she has the wrong email address- correct address is [redacted]@gmail.com. I also never received any written/paper letter from this company. Additionally, without receiving these letters, I would not have received the correct instructions for where to send my claim. I was given a fax number- on my last complaint made to Revdex.com, which I used to fax the needed information directly to this representative. Upon doing so, I called and left a message for her directly, TWICE. This message was never returned.
Please either respond to the correct email or mail address in order for me to know where I need to send the correct information. [redacted]@gmail.com, and/or [redacted].
Regards,
[redacted]
I was given the UPC by [redacted] and their instructions were precise online telling me to mail that in. I did the same thing for two different products. One for a $2 rebate and one for $15 rebate. The one for $2 I am now being told is approved and the one $15 I am being told that UPC IS NO GOOD they need the box. I did the exact thing per their online instructions now after 6 weeks I am being told they need the box because they are banking on me not having it after all of this time. I originally received an email telling me it was being processed but after 6 weeks they now send a message saying they need the box. First off they made me send each one in a different envelope and now they want me to cut out a box I am suppose to have after 6 weeks and send it to them at my expense. The paper I sent in from [redacted] was labeled UPC barcode mail in with rebate to show proof of purchase. I did this for both products but they are only accepting one the other one needs the box I am being told. I have seen lots of bad reviews about this company refusing to pay.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Actually, at the same time that I submitted my complaint to the Revdex.com, I had also contacted Standard Horizon directly. On the same day I made these contacts, I received an email from Hans R[redacted], Standard Horizon customer service, informing me that I would be receiving the rebate directly from the parent company of Standard Horizon (Yaesu). This will definitely satisfy my complaint. What I don't agree with is the claim that Rapid-Rebates contacted me in early December that my claim would be rejected because my receipt from West Marine was not complete. Both of those claims, one, that they contacted me in December and 2, that my receipt was missing the bottom half, are totally false. I think this is just a ruse to try and put the blame on me as the consumer. This company's file is riddled with complaints. They are not creditable. Thankfully, Standard Horizon and it's parent company are. I have used Standard M Horizon marine electronics aboard my boats for years and have never had a problem. The fact that they made a poor decision regarding an outside vendor to process their rebates can be overlooked by the fact that their customer service is outstanding.
Standard Horizon has indicated in their email of 1-13-17 that my rebate will be processed withing the next 2-3 weeks. That being said, I will consider this complaint closed unless there is a problem with that.
I thank both the Revdex.com of Northern Arizona and Standard Horizon for their prompt attention to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
4-16-14 I DON'T THINK THEY HAVE SENT MY REBATE CHECK, BECAUSE FROM THE BENNING I WAS TOLD THEY NEVER RECEIVED THE CUSTOMER COPY INVOICE THAT I SENT ON 10-6-13 AND THEN RESEND ON JANUARY 2014, AND STILL NO REBATE SO WHAT HAPPEN TO THE ONE THEY SAY THEY SENT?.....SHOW ME PROOF THAT YOU HAVE SENT MY REBATE OF $129.99 WHY DO I HAVE TO WAIT ANOTHER 8 TO 10 WEEKS? I HAVE WAITED 6 MONTHS ALREADY...
Hi,
This is just to clarify we have already responded to the consumer letting her know we will pay out her rebate in the amount which waslisted on her [redacted] sales receipt for a total of $4.31 (please see attached receipt confirming there was not a total of $10.00 purchased)...
even though shedid not purchase any of the [redacted] products listed on the attached rebate form. The UPCs listed on both the rebate form and the sales receipt show she haspurchased 1 x 12 oz. Bun Length Franks (not listed on attached form) and 1 X 16 oz. Jumbo Franks (also not listed on rebate form, only the Premium Beef franks are valid).Thank you,[redacted]Customer Service Manager
I appreciate Ms. [redacted]’s opinion and am more than happy to pay her claim as a show of appreciation for her purchases, but I do not agree thecomplaint should remain open as she really does not qualify for the rebate at all and is being refunded the amount she paid as a Customer accommodation.Please review the documents I attached with my initial response which are copies of the sales receipt and rebate form which were sent in by Ms. [redacted]and clearly show UPC codes that do not match the products that are being offered on this rebate.
Ms. [redacted] is always welcome to call either myself or [redacted] at ###-###-#### for a more detailed explanation of why her rebate was denied.
Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 26, 2014
Revdex.com
4428 N. 12th Street
Phoenix, AZ 85014-4585
I have received your inquiry with regard to the rebate
submission for [redacted], as it relates to complaint ID# [redacted]. Garvin
Promotion Group is the rebate...
fulfillment company for our client [redacted] Tires,
as such we must follow the terms and condition for the rebate process which is
set forth by [redacted] Tires.
I do show Garvin Promotion Group has made multiple attempts
to contact Ms. [redacted] via the email address she provided on her rebate form of, [redacted]@GMAIL.COM . Emails
went out on 11/12/13, 11/20/13, and 11/29/13. All were in direct response to
questions emailed to GPG by Ms. [redacted]. Ms. [redacted] was also sent two denial
letters explaining how to submit documents to be made valid for the offer. The
second denial letter was due to Ms. [redacted] not mailing her document to the
correct address as listed on the first denial letter causing her claim to be
held to the standards of a new claim, and not further information to support a
resubmit. As a courtesy I have combined both the claims to make one valid
claim. Ms. [redacted] will need to allow for the standard processing time as listed
on her rebate form
I do apologize for any inconvenience this may have caused;
please do not hesitate to contact me directly with any further questions or
concerns.
Thank you,
[redacted]
Customer Service Supervisor
Garvin Promotion Group
I am not able to address any concerns on Mr. [redacted] not being able to reach [redacted] Corporate office, or any conversation that took place with any [redacted] employees, I can say that I did speak to Mr. [redacted] and went over the rebate form line per line proving to him this offer was not...
intended to allow a consumer to buy 5 of the same product as he did. As seen in the attached rebate form you are able to try free one of each of the five products listed. As a good faith gesture I will this one time process as valid the other 4 Beef Frank purchases. This is a onetime accommodation and cannot be repeated in thefuture. The standard processing time of 6-8 weeks from today will apply.
Never received the rebate. Asked them why. They confirmed that the VISA card was sent a few months ago and never been used. They refused to reissue a card to me because I've waited too long to notify them.
When they issue the card they didn't notify me when am I supposed to receive it so I waited patiently. Now it's my fault to waited it too long.
I have reviewed Mr. [redacted]'s complaint and have found that although he was justly denied, we will make a onetime exception and pay the additional 5.00 Mr. [redacted] is seeking bringing his total received for this offer to 15.00. In his complaint there was no mention of the check which is being sent for...
10.00. The issue with the rebate submission is two rebates are trying to be submitted with one rebate form. As seen in the documents I have attached there are two sales receipts for purchases made on two different dates. Each receipt is a single submission and each requires a rebate form. Our Data Entry worker entered the larger of the two receipts but was required to deny the 2nd. In almost all cases like this simple mistake in the way a consumer completes a submission there is a way for us to work with them to get the error on the claim corrected. We only need to be given the chance to help via a phone call, or email to the rebate center. Thank you,[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me with the caveat that I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.When the $15.00 rebate check is received. Further, I suggest that the company lay out in detail the requirement to have 2 separate rebate forms in cases where there are 2 separate purchase dates. Had the form made this fact abundantly clear, we could have bypassed this action/ intervention.
Regards,
[redacted]
Hi,
I am not sure what we can do to make sure this consumer receives her check. It has been mailed to the address she has provided and once it leaves our office we loose control of what happens. We can send her a new check but we will need to speak with her again. Her last contact with our center resulted in her hanging up on the Agent before the call was complete. I will start the reissue process again today but will need confirmation that her address is still as shown below:
First Name:
[redacted] Last Name: [redacted]
Address:
[redacted]
Address 2:
M-**
City, State, Zip:
[redacted]
Thank you,
[redacted]
Hi,
As in my previous response we did make a onetime exception and allow for the
combination of Ms. [redacted]s two invalid claims. Since my last correspondence Ms.
[redacted]s check for 70.00 was mailed, check details are listed below. The checks
are sent Standard A bulk rate and can take up to 15 business days to receive.
Check Amount:$70.00
Check Number:53476
Check Status:Mailed
Cleared Date:
Mailed Date:3/12/2014
Thank you,
[redacted]
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have NEVER EVER received any rebate check. That is a LIE. They respond two weeks or not at all after you email them. They have so many excuses why you can't get your rebate an dthey are all lies. Who mails bulk rate? WHat happened to this suppossedly mailed 3-12-14 check? How is 3-14-14 only 8-10 weeks after 12-9-13 when they got my information, yet another lie.They are dishonest, unresponsive an dI still hav eno rebate, period.
Regards,
[redacted]
After not receiving a $70 rebate on a set of Ping golf clubs, and hearing or receiving nothing regarding this rebate, I contacted Ping and was informed that rapid-rebates.com (Garvin Promotion Group, LLC) was contracted to handle their military rebate program for golf clubs and I would need to contact them to find the status of this rebate.
I visited their web site, a status statement on this page that they are holding my rebate because of a discrepancy with the model number, and that a letter would be sent out. THERE WAS NO SUCH LETTER EVER SENT IN 6 MONTHS.
I requested a response from them via their website and did not receive any. I tried to call their number and was unable to reach a human.
based on what I have read about them; I was not surprised to learn this is a common theme with them. From their responses to their many complaints here on the Revdex.com site, I can see there will be no positive resolution resulting in me receiving the rebate promised.