I am rejecting this because: It is misleading Yes, of course doesn't everyone want the best rate However, I WAS not informed of how EXACTLY they were going to get the best possible rate and the impact it would have on my creditThis is unacceptable
As stated previously a credit application was signed by all partys giving us permission to pull credit and submit to lenders to get a loan for the customer On average if a customer has good credit it will be sent to 2-lenders, with a customer with challenged credit it could be up to 6-lenders to get the loan approved The credit application signed reads as follow: Please read and sign below: By my signature below, I certify that I have completed this application to obtain credit, and that all information provided by me for this application is true, correct and complete.I authorize the Seller/Lessor* (collectively “You”) to make inquires and obtain information about me as You deem appropriate for the purpose of evaluating this application, and for any update, renewal,or extension of the credit received, including obtaining credit reports, contacting my credit references and/or my employer, and contacting any person or department about my driving recordI also authorizeYou to provide credit information about this transaction to others for the purpose of initiating, monitoring, and other purposes related to this accountI authorize You to give a copy of this application to anyonewho has agreed to pay debts incurred on the basis of this applicationIf I provided my e-mail address on this application, I agree that any communications and correspondence to me from any of the partiesto this transaction may be effected by e-mail.*Seller/Lessor:
This issue is very valid, but not malicious The used car manager obviously pressed the number instead of two, when pricing out the vehicle, pricing the vehicle @ instead of the correct price of We rarely have this problem happen With that said the Business
development person would agree with any price stated on line The problem was addressed and the price has been changed I would love to have the opportunity to make this right with the customer in way of dealer discounts, and or coupons to save them money on their purchase of a vehicle
Heather [redacted] is the co-signer for Allen [redacted]. All paperwork shows as such, a credit application was signed giving us permission to pull credit. Due to credit issues we sent the application to different lenders to do what the customer requested, which is to get them a loan at the...
Initial Business Response /* (1000, 5, 2016/06/27) */
On June 6th we let her take the vehicle pending finance approval, and she was going to go to her credit union. We were unable to obtain financing and called her 18 times, she would not answer or return any calls. On 6-24-16 by no other choice...
we sent a tow truck out to get our vehicle.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not call me 18 times I have record on my phone and I've only had 4 voice mails not listen to and did the day they took the vehicle
Initial Business Response /* (1000, 5, 2016/03/02) */
The dealership had no knowledge of the truck not being a Harley Davidson edition, it was represented to us as it was traded in as such, and the auto check says it is a Harley edition. Due to further investigation, the truck is not a Harley...
truck. The dealership will honor the request of the customer, will fix the exhaust leak, and replace the cracked rims
Initial Consumer Rebuttal /* (2000, 7, 2016/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/08/13) */
We mailed out the title in a timely manner, unfortunatly the customer did not receive, we re-started the process and delivered the title to the customer. We will re-emburse $10 to the customer
Initial Consumer Rebuttal /* (3000, 7,...
2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not true. We've received no title from Haaszautomall.
Final Business Response /* (4000, 9, 2015/08/29) */
We re-embursed the customer the $10 dollars they requested
Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: brian h[redacted] general mrg
Contact Phone: [redacted]
Contact Email: [redacted]
I spoke to Miss [redacted], she is bringing the vehicle in Monday to take care of repairs..... She posted this on our Ravenna site,...
she actually bought the vehicle at H[redacted] Auto Mall of Dalton.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
Received at Revdex.com via email:
I took. My car back. And. They fixed one. Thing. And. I talked. To the manager. And. He was very nasty. And I asked. Him. If he. Was going. To put new. Tires on the car because they are bald. And sliding. Over the road. When it rain. He said he. Would pay half on them because I took him out. To. Look. At them. So. He acknowledge. That it need tires but he wasn't. Going. To put them on there. And he asked. Me so. What. Are you gonna. Do. About it he said there Is nothing. I can do. I was at a lose of word. For him being. So. Rude.what If I have a accident because. Of. His neglect of safety .
Final Business Response /* (4000, 9, 2015/10/02) */
The customer has owned the vehicle for 6 months, we repaired her vehicle, as a good gesture. Then she asked us to buy her new tires, after she has driven the vehicle for months, for good will we said we would pay for half, and she declined. We have gone beyond to try to satisfy the customer, and she is still not satisfied. She is upset because she was not a part of the buying process.
I am rejecting this because: It is misleading. Yes, of course doesn't everyone want the best rate. However, I WAS not informed of how EXACTLY they were going to get the best possible rate and the impact it would have on my credit. This is unacceptable.
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ We took the vehicle back, and refunded all monies due
I am rejecting this because: It is misleading Yes, of course doesn't everyone want the best rate However, I WAS not informed of how EXACTLY they were going to get the best possible rate and the impact it would have on my creditThis is unacceptable
As stated previously a credit application was signed by all partys giving us permission to pull credit and submit to lenders to get a loan for the customer On average if a customer has good credit it will be sent to 2-lenders, with a customer with challenged credit it could be up to 6-lenders to get the loan approved The credit application signed reads as follow: Please read and sign below: By my signature below, I certify that I have completed this application to obtain credit, and that all information provided by me for this application is true, correct and complete.I authorize the Seller/Lessor* (collectively “You”) to make inquires and obtain information about me as You deem appropriate for the purpose of evaluating this application, and for any update, renewal,or extension of the credit received, including obtaining credit reports, contacting my credit references and/or my employer, and contacting any person or department about my driving recordI also authorizeYou to provide credit information about this transaction to others for the purpose of initiating, monitoring, and other purposes related to this accountI authorize You to give a copy of this application to anyonewho has agreed to pay debts incurred on the basis of this applicationIf I provided my e-mail address on this application, I agree that any communications and correspondence to me from any of the partiesto this transaction may be effected by e-mail.*Seller/Lessor:
Our intent is to make the customer completely satisfied, and will honor all repairs promised along with the car fax
This issue is very valid, but not malicious The used car manager obviously pressed the number instead of two, when pricing out the vehicle, pricing the vehicle @ instead of the correct price of We rarely have this problem happen With that said the Business
development person would agree with any price stated on line The problem was addressed and the price has been changed I would love to have the opportunity to make this right with the customer in way of dealer discounts, and or coupons to save them money on their purchase of a vehicle
Heather [redacted] is the co-signer for Allen [redacted]. All paperwork shows as such, a credit application was signed giving us permission to pull credit. Due to credit issues we sent the application to different lenders to do what the customer requested, which is to get them a loan at the...
best possible term and rate.
We will be more than happy to trade the customer out of her vehicle. She is more than welcome to contact myself.
Initial Business Response /* (1000, 5, 2016/06/27) */
On June 6th we let her take the vehicle pending finance approval, and she was going to go to her credit union. We were unable to obtain financing and called her 18 times, she would not answer or return any calls. On 6-24-16 by no other choice...
we sent a tow truck out to get our vehicle.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not call me 18 times I have record on my phone and I've only had 4 voice mails not listen to and did the day they took the vehicle
Initial Business Response /* (1000, 5, 2016/03/02) */
The dealership had no knowledge of the truck not being a Harley Davidson edition, it was represented to us as it was traded in as such, and the auto check says it is a Harley edition. Due to further investigation, the truck is not a Harley...
truck. The dealership will honor the request of the customer, will fix the exhaust leak, and replace the cracked rims
Initial Consumer Rebuttal /* (2000, 7, 2016/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/08/13) */
We mailed out the title in a timely manner, unfortunatly the customer did not receive, we re-started the process and delivered the title to the customer. We will re-emburse $10 to the customer
Initial Consumer Rebuttal /* (3000, 7,...
2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not true. We've received no title from Haaszautomall.
Final Business Response /* (4000, 9, 2015/08/29) */
We re-embursed the customer the $10 dollars they requested
Initial Business Response /* (1000, 5, 2015/08/13) */
We took the vehicle back, and refunded all monies due
Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: brian h[redacted] general mrg
Contact Phone: [redacted]
Contact Email: [redacted]
I spoke to Miss [redacted], she is bringing the vehicle in Monday to take care of repairs..... She posted this on our Ravenna site,...
she actually bought the vehicle at H[redacted] Auto Mall of Dalton.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
Received at Revdex.com via email:
I took. My car back. And. They fixed one. Thing. And. I talked. To the manager. And. He was very nasty. And I asked. Him. If he. Was going. To put new. Tires on the car because they are bald. And sliding. Over the road. When it rain. He said he. Would pay half on them because I took him out. To. Look. At them. So. He acknowledge. That it need tires but he wasn't. Going. To put them on there. And he asked. Me so. What. Are you gonna. Do. About it he said there Is nothing. I can do. I was at a lose of word. For him being. So. Rude.what If I have a accident because. Of. His neglect of safety .
Final Business Response /* (4000, 9, 2015/10/02) */
The customer has owned the vehicle for 6 months, we repaired her vehicle, as a good gesture. Then she asked us to buy her new tires, after she has driven the vehicle for months, for good will we said we would pay for half, and she declined. We have gone beyond to try to satisfy the customer, and she is still not satisfied. She is upset because she was not a part of the buying process.
I am rejecting this because: It is misleading. Yes, of course doesn't everyone want the best rate. However, I WAS not informed of how EXACTLY they were going to get the best possible rate and the impact it would have on my credit. This is unacceptable.