Haasz Automall - Ravenna

The business called to say that they have provided the consumer with the tickets he requested, and he is satisfied

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ In response to Mr [redacted] 's complaint, he purchased his Chevy Cruze from Fast track Auto Sales, not Haasz AutomallAlthough he did bring to the Haasz Automall service department for repairsHe has only been charged once since he has had it for any repairs and it was a $deductible for his warranty, which covered the repairsWe also provided Mr [redacted] a rental vehicle free of chargeI will personally contact Mr [redacted] and get to the bottom of this complaint, as I can't see that his vehicle has been here even three times for the same thing, and we have covered the cost of every repair to date

Final Consumer Response /* (2000, 5, 2016/01/19) */
Consumer contacted Revdex.com (chat) to let us know he resolved the complaintBusiness is going to drive new plates out to him
Name: Gary H***
E-mail: ***
I submitted a complaint on 1/15/and have been contacted by the
business with an agreed resolutionHow do I go about removing the complaint now?
The case # is ***
Dave D***
Got itWe can close this as Resolved if that is what you wish
Gary H***
Yes, pleaseThe business is even go to drive some new plates out to me
Dave D***
OK, it will be closedIf anything does not go as expected, we can always reopenglad to hear you got it taken care of
Gary H***
Thank youMe too
Gary H*** has left the chat

Consumer called on 8-30-and asked that the complaint be closed

Initial Business Response /* (1000, 5, 2016/01/18) */
Contact Name and Title: Tyler K***
Contact Phone:
Contact Email: ***
In Response to MrsG***'s complaint, she has now elected to trade this vehicle in for a newer minivan
Initial Consumer Rebuttal /*
(2000, 12, 2016/02/02) */
The Haasz team worked with us to find a town and country within our price range with low milageThank you to all at Haasz automate Ravenna ohioWe will be back to replace our truck next

In response to Mrs *** complaint, I spoke with her about this and am handling on Haasz's end to ensure this does not happen again

Final Consumer Response /* (2000, 6, 2016/05/20) */
I would like to withdraw my complaint if possibleI spoke with Justin and he was more than happy to work with me about the issues I was havin They got me right in the same week to replace the tires and brakes

The business called to say that they have provided the consumer with the tickets he requested, and he is satisfied.

In response to Mrs. [redacted]'s complaint, we have found her a replacement vehicle and traded her out of her Durango.

Initial Business Response /* (1000, 6, 2015/12/08) */
Contact Name and Title: Tyler K[redacted] GM
Contact Phone: 3302962866
Contact Email: [redacted]
In response to Ms. T[redacted]'s complaint, our Finance Manager has been in contact with her and explained that she is a co-signer and...

it is a joint loan just like she wanted it to be. She agreed to remove this complaint.

In response to Mrs [redacted]'s complaint, I have contacted her and agreed to fix the over spray on the paint, the speaker and look for another Durango or any other 3rd row seat vehicle for her.  However, I did not put a time goal to finding a replacement vehicle since supply is limited.  Our...

Body shop has suffered a lot of turnover lately.  We lost 4 employees, including the manager.  They are bringing in their Durango Monday, July 24th, 2017 to fix the paint work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

In response to Tammy [redacted]'s complaint, she came in and we made the deal.  She stated that she would remove this complaint.

Initial Business Response /* (1000, 5, 2015/07/28) */
In response to Mr. [redacted]'s complaint, he purchased his 2012 Chevy Cruze from Fast track Auto Sales, not Haasz Automall. Although he did bring to the Haasz Automall service department for repairs. He has only been charged once since he has...

had it for any repairs and it was a $107 deductible for his warranty, which covered the repairs. We also provided Mr. [redacted] a rental vehicle free of charge. I will personally contact Mr. [redacted] and get to the bottom of this complaint, as I can't see that his vehicle has been here even three times for the same thing, and we have covered the cost of every repair to date.