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Habaron Reviews (1)

Dear Costumer and The Revdex.com,

I want to take this letter to respond to complaint #[redacted].
First let me say that we sell only the highest quality products available to consumers which at times makes the prices go up. We understand that our products are luxuries High-end Skin care and not everybody can afford to get them; you should know that everybody that gets the products for themselves wants to come back and get more. For this reason we (as an independent retailer) have come up with a way to help customers who purchased consumable products that they go through quickly to come back to us, pay a symbolic fee of $9.95 + tax (this does not cover the cost of the product to us) and get a new product which they already enjoyed previously. We do this Only for costumer satisfaction, We actually take a lose on this transaction.
The most expensive body product that we have is about $100 full price and it is very rare that we don't have a promotion going on for at least 30% off the original price. We try to give our costumers the best products for as low as we can year round. We never claim to be the manufacturer nor do we send people to anywhere else but our locations to get the refills or buy more products, we always are lower then the MSRP and the manufacturer's prices online. (whoever wants to refill must come physically with an empty jar / used product to enjoy the refills we offer).


All of the above is verbally communicated at every sale and we honor this at all times. We can not offer free refills, and we never did. We do offer on our nail set collection free refills on the Cutical oil When presented with the empty bottle and we will replace the buffer strips and nail file as many times as the costumer needs or wants. It is possible that the costumer did not understand correctly or forgot our policy since it was a long time ago.

Costumer satisfaction is our primary goal as we know this helps generate more Happy and Loyal costumers.
I hope this answers your query and you remove this complaint, We hope to see you again in the future!

Have a wonderful weekend and an amazing holiday season!

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Address: Valleywide, Phoenix, Arizona, United States, 85018

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