Habberstad BMW Of Bay Shore/ Huntington Station

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First of all he did not give me a priceSecond of all, you charged me hours of laborI have proof that you guys did not work on my car for hours!!! *** called me at 4:pm and told me that I needed a battery replacement, at this time no price was discussed over the phoneThen he called me back at 5:and told me my car was readyHow the hell u going to charge me hours of labor when it took u guys less then a hour to put it in? I have the phone records if u need proofI also called other BMW service center and was quoted $400+, so how the hell can u charge somebody over $more for the same serviceI'm done talking to u guys, please DO NOT call me anymoreI gave you a chance to resolve the matter on Wednesday and yet you did not want to talk to meSo now I'm making all these complaints and now all the sudden u what to talk to me? Sorry buddy but you tried to rip off the wrong person!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi *** ***
I would like to speak with you directly about the situation and make sure that we come to a resolutionPlease call me directly at ###-###-#### so that we may proceed
We value you as a customer and would like to fix the concern
Best regards,
*** ***
***
***

*** *** brought his vehicle in with a complaint that the battery discharge light was coming on and asked us to diagnose the concernAfter performing a computer scan and then an energy diagnosis test on BMW's diagnostic equipment it was determined that the cause was a bad batteryThese tests must
be performed when a battery discharge light is on to make sure that there is not another concern on the vehicle that is draining the batteryAfter performing these tests the customer was informed and he authorized the full amount of diagnosing the concern, replacing the battery and performing a battery registration with the vehicleOn BMW’s of this year you cannot install a new battery without performing the registration process via computer, otherwise the battery could fail prematurelyAfter the customer authorized the repairs, knowing the full amount of the cost we installed the battery and called him to inform him the vehicle was ready to be picked upWhen he came to the dealership he expressed dissatisfaction with the billIn the interest of customer satisfaction we offered to refund him the diagnostic charge of $He refused that offer and left the dealershipWe attempted to call him today and offer again to help resolve the issue but he did not answer the phoneWe have left him a voice mail and are willing to work with him to make things right

Do not bring your vehicle to this dealership they are criminals without the mask. They lie about you vehicle’s repairs. I have caught them lying about replacing a part on the vehicle that was marked prior to their so called replacement. They also returned the vehicle with all the parts they removed inside the vehicle, because they were declined additional repairs, due to they wanted 1200.00 for a 50.00 part that was a simple repair. They prey on the public not knowing anything about vehicle repair. Please read all the bad reviews, put them out of business where is our government watchdogs. They need to do there job and investigate them. Easy to set them up I did and could prove it, getting legal advise before I proceed.

To whom it may concern:
We take all claims of damage to vehicles very seriously and address
them promptly if it is decided that the damage happened while in the
dealership. We value our customers and have repaired their vehicles anytime
there was a proven incident of damage occurring while at...

our dealership.
[redacted] brought
his vehicle back to the shop after picking it up from service and claimed that there
was damage to his rear bumper. The [redacted] asked him to come back when
the [redacted] was in because the scrapes had touch up paint on them already and
the damage did not appear to look new. When the customer came back to show the
[redacted], the [redacted] inspected the entire vehicle for damage
and found damage to the front bumper also, which had the same touch up paint
applied to it. When we inquired with the customer about this damage he said it
was there before and he was only concerned with the rear bumper. When the rear
bumper was inspected there was damage found on the passenger side of the car
near the back as well as damage on the back of the bumper and to the left side of
the back bumper. This damage could not have been caused by one incident (due to
the different locations and type of damage). There was touch up on the back
bumper in several areas as well as the front. It was determined by the [redacted] that the damage was not fresh and it was not plausible the damage happened
all at the same time at the dealership. In light of the damage being in
multiple areas on the car (front, right and rear) as well as touch up on all of
these areas the [redacted] informed the customer we would not be repairing
the damage in full. However, as a goodwill gesture it was offered to the
customer that we would split the cost of the repairs if he was inclined to fix
the bumper. We decided to do this because we value our customers and felt this
was a fair offer. When the customer left he appeared to be in agreement with
the offer.
Because we cannot prove one way or another that the damaged
did or did not happen at our location after reviewing pictures/video, and in an
effort to keep [redacted] as our valued customer we will repair the complete
bumper as a goodwill gesture.
Kind Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and has not been resolve 
Sincerely,
[redacted]

Review: On 6/**/13, we brought our 2001 BMW 740i to Habberstad BMW in Huntington because the car wouldn’t start. The technician said we needed to replace the battery and ignition switch. The battery was less than a year old. After replacing the battery and ignition switch, a few days later it died again. Habberstad BMW had misdiagnosed the problem and it cost me $918.32.

On 7/**/13, we brought the car in again for the same problem. This time [redacted], Habberstad BMW service advisor, said it was the radio/GPS causing the problem in the system. He then tried to sell me a new radio for $1500. I declined. Few days later it died again. It was another wrong diagnosis, which cost me an additional $263.31.

On 8/**/13, we came back again for the same problem. They disconnected the phone system. Apparently that worked but they never reconnected the GPS or the radio. After finally finding what the problem was, why didn’t they reconnect the radio & GPS?

Around September 2013, we had a family crisis that prevented me from following up. On 4/**/14, we had another service done (different problem), I reminded [redacted] about the issue of not reconnecting the radio & GPS.

Barely recovering from our family crisis, I started calling & following up about the car and called Habberstad BMW about why they hadn’t reconnected the GPS and radio. [redacted] and I had a conversation regarding the issue and he said he would get back to me and let me know what they were going to do. A few months went by and no call so I called again and left voicemails twice a week for months. [redacted] called me back once and left a voicemail and then I continued to call him back only to end up leaving voicemails again. I decided to call the service manager, [redacted]. I left 2 voicemails and he also did not return my calls that led me to file a complaint.Desired Settlement: To reconnect the radio & GPS and any other thing they disconnected that had nothing to do with the draining of the battery and partial refund for the unnecessary replacement of a working battery and ignition switch.

Business

Response:

Hello,I would like to get the vehicle back to the dealership where the Shop Foreman can take a look at the vehicle and we can move forward. There will be no charge to do this of course. Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and I will be bringing the car to them so they can do what needs to be done to resolve the issues stated in the complaint. I will update you whether or not the issues have been resolved.

Sincerely,

Business

Response:

The battery needed to be replaced I would be willing to refund the ignition switch as a goodwill gesture.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The battery was less than a year old. It did not need to bereplaced. Even after replacing the battery the problem still occurred. How doyou still justify having to replace a battery less than a year old? We spent$1,181.63 on all the misdiagnosis. I believe I deserve a refund of at leasthalf of what I spent. FYI, I still came back and spent $2081.03 on 4/*/14 for anotherservice, which was satisfactory. I’ve been a loyal customer for several yearsand had referred several friends to have their cars serviced by you. Unfortunately, the way this issue was handled was notproperly addressed at my expense.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: They will not deliver the car for the agreed upon price, for which I have a signed contract and made a deposit when the car was ordered 7 weeks ago. The car has now arrived at the dealers and I was told the day before delivery that I would have to pay an extra $1000 over the agreed amountDesired Settlement: Deliver the car at the agreed price as per contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a Certified Pre-Owned 2008 BMW X5 (VIN: [redacted]) from Habberstad BMW of Huntington Station on 06/**/2013. It was sold to me by a salesman named [redacted] who guaranteed me this vehicle was in great condition, that turned out to be a lie. When I arrived home after purchasing the vehicle every error imaginable started to pop up on the cars computer. I thought maybe this was a simple glitch & turned the car off & when I put it back on, same problem. The next day I took it to my independent mechanic at Motorcepts & they checked the vehicle & told me that it’s possible that someone has tampered with the mileage in this vehicle since there is a small dot on the odometer next to the mileage. I [redacted] this small dot next to the mileage & almost every BMW forum online says it likely cause is tampered mileage done incorrectly. Since purchasing this vehicle on 06/** I’ve had it in my possession for 5 days. It’s been at the dealership since 06/**/2013 for repairs, when I call to ask what they’re fixing NOBODY has any idea what the problem with the vehicle is. Every time that I’ve called back I’ve been given the same answer by [redacted], the technician. He tells me that they’re working to fix my car & they will call me back as soon as they have updates on it. When I ask him what they’re fixing he says “we’re checking some things out that could possibly be wrong & we’ll have a better understanding of the problem later on when I give you a call back.” If you don’t know what the problem is, what could you possibly be checking? Needless to say that call never came, it’s August [redacted] now & I still DO NOT have my vehicle, a replacement vehicle or a refund. The dealership actually took the car completely apart & said they cannot find what’s wrong with the vehicle yet every time I called them to check on it they were “close to resolving the problem”. Numerous times throughout the repairs I told them just forget it if they don’t know what they’re looking for I’ll gladly take a refund. They stated they cannot give me my money back until they try & fix the problem. If you don’t know what the problem is, what are you trying to fix? At one point [redacted] told me that this problem has never been seen in the entire history of BMW’s existence. How is that possible & how are you able to make that statement? They finally decided that the best thing to do would be to keep that vehicle & put me in a different car with no errors which I was completely open to seeing how much inconvenience they’ve caused me thus far. My son & I went to meet with [redacted] last Saturday July [redacted] to try & resolve the issue. He told us that he would be going to purchase vehicles on August [redacted] & [redacted] & that he would give me a call back on Friday with an update. He stated he would be looking for a vehicle around the same year 2008/2009 with the exact same specifications & also showed us a newer 2011 BMW X5 that would be a replacement option if he could not locate a vehicle for us. I’ve been trying to call [redacted] since August [redacted], leaving numerous messages with his receptionist who says he’s never there. Yet somehow she always manages to put me on hold & come back with an answer to the question I would like to ask [redacted]. Sounds to me like he is ignoring my calls & I do not believe that is very professional. I’ve been trying to get in touch with [redacted] to explain to him that we would be interested in taking the newer vehicle if he could work out a better price with us due to the inconvenience is he causing & it’s impossible to get in touch with him. I finally spoke with another associate, [redacted], and I explained to him the situation. I told him that we were interested in the newer vehicle that was showed to us & twice [redacted] deliberately hung up the phone on me. Or as he might say he went to put me on hold but the call dropped, which I find hard to believe. Comes to find out [redacted] actually sold the vehicle that [redacted] told us would be our backup. Maybe he didn’t want me to know? He should have told me instead of telling me he would look into the vehicle & hanging up on me & never returning my call. At this point I am beyond frustrated & to make things worse I’ve paid 2 months of car insurance & 2 monthly finance payments on a vehicle that is not in my possession & doesn’t look like it will be any time soon. I had to cancel my [redacted] of July plans due to this matter & come out of pocket & pay for a plane ticket that is just another inconvenience they’ve caused me over the past month. To add to insult the replacement vehicle I was promised was sold & now I’m back to square one. I just want my issue resolved in a timely manner; it’s been over a month & I’m getting more than impatient. Thank You.Desired Settlement: I would actually like if BMW or the dealership would be able to upgrade me into a newer vehicle (BMW X5) possibly a 2010 & up. I would be willing to pay a difference but due to the inconvenience I've been caused by this dealership I would hope that there would be a noticable discount in the price difference of these vehicles. This dealership has gone bad on every promise/guarantee they've made to me so far & I believe that is truly unfair & unacceptable.

Business

Response:

Do to the fact the we were un able to repair the vehicle in a timley maner, and or find the customer a replacement vehicle of his liking, the customer was provided a full refund.

Review: On July **, 2010 I purchased a new 3 series BMW from Habberstad BMW. During that sale, I was referred to [redacted] who recommended I purchase a wheel and tire warranty provided by [redacted] The contract was sold as a 5 year all inclusive coverage. I was told that there would be no charge for any tire/wheel change as long as it occurred within the 5 year coverage period. This coverage was transferrable to other dealerships and I was told I would have to pay nothing out of pocket if I had this coverage. l asked specifically about the coverage of installation, authentic BMW tire/wheel parts, and labor costs, and I was assured that all would be fully covered. The warranty was rather expensive (nearly a thousand dollars!), but I felt it was worth it for this type of white glove coverage. This year, while still under warranty, I had a flat tire.

[redacted] only covered part of the replacement leaving me with a $114.50 bill. In speaking with [redacted], they stated that BMW had misrepresented their warranty during the sale and that in fact the coverage was only for "present value" of the tire and they had somehow devalued my tire since it was not brand new. This is certainly not told to me upon sale and it is certainly not in the spirit of the contract.

Two years ago I had the same issue and it was resolved when Habberstad admitted fault and refunded me the difference between the cost of my flat tire and what [redacted] covered. I was happy with that resolution.

This time when I contacted Habberstad BMW and spoke with [redacted]. After hearing my story, he said he would pass it along but doubted there would be a satisfactory solution for me. I have yet to hear back from him since sending him all the information. This company has sold a number of these contracts with full knowledge that they are misleading their customers. Their sales tactics are dubious at best and at worst frankly fraudulent. Their own service staff have made off the cuff comments that the tire warranties are a scam.Desired Settlement: I am seeking a refund of $114.50 to cover the cost of the tire that I had to pay beyond the coverage of the tire warranty.

Business

Response:

Hello-A full refund for [redacted]'s out of pocket expenses has already been issued. When this concern was first brought to Habberstad BMW's attention, it was asked of [redacted] to produce a receipt that would document his out of pocket expenses. This receipt was produced on 6/**/15. This complaint was also initiated on 6/**/15... [redacted] has already been contacted, and he is appreciative of his reimbursement.Also, his concerns were due to [redacted] (A third party insurance company) not providing a satisfactory level of customer service. It is due to a lack of customer service from [redacted] that Habberstad no longer offers their contracts.Please reference the attachment to this file as a means to verify my correspondance with [redacted].Thank you, and please feel free to contact me if you have any further questions.Sincerely,[redacted]###-###-####

Review: Please DO NOT go here for your service. Took my car for a battery change and was charged close to $700. $700 for a battery replace, really? That is absurd!!! I called other BMW service and was quoted only $500. This place ripped me off an extra $200 of my hard earned money. Never again, please beware if u bring your car here!!! The company has failed to provide itemized billing.Desired Settlement: I want my money back!!! They can take the battery out of my car, just return my $700 please!!!

Business

Response:

[redacted] brought his vehicle in with a complaint that the battery discharge light was coming on and asked us to diagnose the concern. After performing a computer scan and then an energy diagnosis test on BMW's diagnostic equipment it was determined that the cause was a bad battery. These tests must be performed when a battery discharge light is on to make sure that there is not another concern on the vehicle that is draining the battery. After performing these tests the customer was informed and he authorized the full amount of diagnosing the concern, replacing the battery and performing a battery registration with the vehicle. On BMW’s of this year you cannot install a new battery without performing the registration process via computer, otherwise the battery could fail prematurely. After the customer authorized the repairs, knowing the full amount of the cost we installed the battery and called him to inform him the vehicle was ready to be picked up. When he came to the dealership he expressed dissatisfaction with the bill. In the interest of customer satisfaction we offered to refund him the diagnostic charge of $87.00. He refused that offer and left the dealership. We attempted to call him today and offer again to help resolve the issue but he did not answer the phone. We have left him a voice mail and are willing to work with him to make things right.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First of all he did not give me a price. Second of all, you charged me 2 hours of labor. I have proof that you guys did not work on my car for 2 hours!!! [redacted] called me at 4:05 pm and told me that I needed a battery replacement, at this time no price was discussed over the phone. Then he called me back at 5:05 and told me my car was ready. How the hell u going to charge me 2 hours of labor when it took u guys less then a hour to put it in? I have the phone records if u need proof. I also called other BMW service center and was quoted $400+, so how the hell can u charge somebody over $200 more for the same service. I'm done talking to u guys, please DO NOT call me anymore. I gave you a chance to resolve the matter on Wednesday and yet you did not want to talk to me. So now I'm making all these complaints and now all the sudden u what to talk to me? Sorry buddy but you tried to rip off the wrong person!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a new 2011 BMW 335xi along with full service 5 year tire and wheel warranty. The service was described as white glove providing full coverage of BMW replacement parts. The service client, [redacted] and post sales specialist [redacted] explained that I would have no issues submitting a claim from any BMW center within the 5 year period. On June *, 2013 I submitted a claim which was only partially reimbursed. The total amount of the claim was $347.48 which should have been fully covered. The warranty however only covered 251.54 leaving me to cover the difference of 96.24. I called and spoke with [redacted] who acknowledged that the contract was for full coverage of all parts and services and reaffirmed that it was sold and represented as such. After some convincing, he stated that Habberstad BMW would cover my outlay. I sent an email submitting the receipt on 6/**/2013. He responded promptly that he did not get the attachment containing the receipt. I have sent 3 subsequent emails with the attachment without any response. No reimbursement has be received. There has been no further acknowledgement of the matter by BMW.Desired Settlement: I would like acknowledgement of fault as well as a reimbursement of my outlay to replace the tire totaling $96.24. Furthermore, I would like acknowledgement that they will honor the contract sold to me as it was represented. Lastly, my attorney would like to explore the possibility of a class action suit as it is likely many consumers have be affected by this misrepresentation.

Business

Response:

The provider for the Tire and Wheel Contract, Auto Knight Motor Club, has one of the worst histories of claim satisfaction we have seen since tire and wheel contracts have been offered. They almost always find a way to circumvent the claim, as was the case in Mr. [redacted].

We did agree to refund the $96.24. The request came on a Saturday and unfortunately was not followed up on Monday nor did the salesman bring it to my attention on the subsequent emails Mr. [redacted] sent.

A check request will be sent today for $96.24 and should reach Mr. [redacted] by Friday.

[redacted], Sales Manager

Review: In September 2014, I went to Habberstad BMW in Bay Shore to trade in a MINI Cooper that I leased at Habberstad BMW/MINI in Huntington Station for a BMW 320 i-x drive. After viewing the MINI that I wished to trade in, my sales person ([redacted]) calculated the remaining payments on the MINI as well as the over milage fees (which he commented could be reduced from .20 to .16 cents per mile) and arrived at a $2200 down payment with monthly lease payments of $500.62 for me to trade in the MINI to lease the BMW. I only agreed to these high monthly payments, for a vehicle that had over 10,000 miles on it from use in the dealership, because I believed that they covered all of what was owed on the MINI plus the new BMW lease payments.

In January 2015, I received a bill for excess wear and tear on the 2013 MINI Cooper Hartop for more than $1,800. This bill included over milage costs of $821.20 which were calculated at .20 cents per mile and exterior damages totaling $1400. I contacted my sales person who apologized for not including the over milage in my lease payments as I believed he had and then was directed to speak to the [redacted] of the MINI dealer about the bill for exterior wear. I explained that the car was turned in in fine condition and that it had not been inspected until December [redacted] (months after I turned it it). He reduced the charges for exterior wear to $800, but could not help me beyond that. At that point, I requested to speak with a manger responsible for both Habberstad in Bay Shore and Habberstad in Huntington Station. [redacted] for both Habberstadt dealerships, attempted to contact me once while I was at work and unavailable to speak with him. I have, however, left five voicemail messages and two emails for him in the past two weeks, without a reply. I am no longer optimistic that the dealer will help me to remedy this situation.Desired Settlement: I would like my bill for excess wear and tear on the MINI to be reduced to a zero balance, since that is what I believed it was when I entered into the new BMW lease. If that is not possible, then I would like them to permit me to terminate the BMW lease at no additional costs (since I would never have entered this lease agreement to begin with, if I did not believe that my agreed upon payments included the full amount of what was owed on the MINI).

Business

Response:

I have spoken to the customer and the issue is resolved.

Review: Promised same car and delivered car without option promisedDesired Settlement: Deliver what was promised

Business

Response:

[redacted] has purchased many cars from our dealership. She recently placed an order for a 2014 X5. She placed this order without ever seeing the new design for 2014.

When the car arrived she noticed the vehicle did not have running boards which are not standard. She acknowledged that she did not specify, that she needed running boards on her new truck. She spoke with me and explained that she would like us to split the cost of the running boards. We agreed to do so, but unfortunately the item was on backorder for months. This past week we were finally able to get [redacted] the running boards. This issue should be closed.

Review: I ordered parts for my BMW on 3/**/2014 from Habberstad BMW of Bay Shore NY. They went ahead and charged my credit card for $1,171.68. The same exact day I ordered the parts, I called BMW and told them to cancel the order because I don't need it anymore. They told me they can't do that because the parts are coming from Germany. I then said well obviously the parts haven't even left Germany yet since I am calling an hour after I ordered the parts. They kept making excuses and saying they need to charge me 30% cancellation fee. Today is April [redacted] and I still have not received any refund from BMW. I do not have any parts from them but they charged my card $1,171.68.Desired Settlement: I would like my full refund back of $1,171.68

Business

Response:

On behalf of Habberstad BMW after reviewing [redacted]'s complaint and inquiring information from our employee's regarding this situation it seems to me that there is a discrepancy regarding the time we were informed of the cancelation and how much of a Return Fee Habberstad mentioned in order to process the Return. After the evaluation and because of our continuous goal of Customer Satisfaction, Habberstad BMW would like to resolve this situation by Crediting [redacted] the full amount of the purchase without any Return Fee. Habberstad BMW has accepted to pay the expense of the Return Fee to BMW.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a 2006 Pre-Owned Certified 750Li BMW from Habbarstad BMW as a surprise gift for my husband in March 2012. I purchased the car with an additional 2-year warranty and it came with a 1-year warranty from the dealership. We had issues with the vehicle as soon as it left the lot - it took almost 1.5 weeks to get that issue resolved with Habberstad BMW. We reside in NJ - so it was not convenient or feasible to return to Long Island to repair the damages on the car - our nearest BMW Dealership is in [redacted].

The service light on the vehicle came on and my husband took it into Bloomfield BMW - they sent an $2900+ estimate for work; which includes replacement of Giubo joint (Found Giubo showing signs of

excessive wear) and replacement of the vacuum pump. These items should be taken care of under the 2-year warranty I purchased. However, I spoke to BMW Customer Service this morning, and they're telling me that the warranty has expired because the date it began was September 2005 (original service date) of the vehicle. This is NOT was told to me. I paid an additional $2k+ for this additional warranty and it is worthless!

Habbarstad BMW's sales tactics to acquire additional revenue is unethical and illegal. Why would anyone purchase a warranty for a 2006 certified pre-owned car, in 2012 - that expires in 2008. This is not what I was told. They told me the 2-year warranty was good for 2 years of my purchase date.

We need financial assistance for the $2900+ repairs needed on the vehicle.Desired Settlement: We would like either a refund of the WORTHLESS warranty policy or Habbarstad BMW must pay for all repairs needed at this time on the vehicle. The vehicle must be repaired at Bloomfield BMW.

Business

Response:

Dear [redacted],

In response to the complaint ID#[redacted] purchased a used BMW 2006 750LI with 36,651 miles on it and also purchased a Millennium vehicle service contract for the price of $2295.00 plus tax.

The service contract was a Platinum plan good for 3 years or 36,000 miles with a $100.00 deductible and the expiration date is on 3/**/2015 or 72,651 miles,whichever occurs first.

This service contract was used 3 times already by [redacted] on the following claim dates Nov ** 2012,Jul ** 2013 and Oct ** 2013.

Bloomfield BMW called Millennium about [redacted]'s BMW and received authorization to replace the Giubo joint on Oct ** 2013 and the claim number for that repair is [redacted].

In the event you need any additional information for this complaint ID#[redacted] please contact me with any questions about this matter.

Sincerely,

Review: I purchase a new tires from an outside dealer got it a great price cause it had a small patch. I went to habberstad my adviser name was [redacted], I was charge roughly 53 dollar to put that tire in. Couple hours later got a call the car was ready went home finding out my tires wasn't change. Next day I went there the mechanic admitted he put my new tire in someone else car. I was told by my adviser he couldn't do anything about it. Worst experience ever.Desired Settlement: They need a better service and learn how to take responsibility for their own mistake

Business

Response:

Hi [redacted]

I would like to speak with you directly about the situation and make sure that we come to a resolution. Please call me directly at ###-###-#### so that we may proceed.

We value you as a customer and would like to fix the concern.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and has not been resolve

Sincerely,

Review: I brought my 2007 BMW 525 xi to the [redacted] BMW service dept on 5/**/15 due to my car over heating. During the diagnostic review with [redacted], myself and the technician I was told my antifreeze was leaking, the oil pan looks like it needs to be changed and I may need an alignment bc the way my tires have weared on my car. I gave my liscence and credit card and contact info which I called back on that Tuesday and gave the receptionist my phone number as I did not hear anything I'm thinking due to the holiday or they may have it wrong. I updated my phone number and did not get a call back until Thursday saying my warranty company will cover the over heating issue but my car won't start. I did not have any problems with my car starting and I told [redacted] that. [redacted] said he spoke to the warranty company and its not covered. I should call the warranty company and I called and they said they only received a call about my initial request and the dealer never called them for anything else. I called back and spoke to [redacted] and continued to say when I brought my car to you it was running fine other than it over heating. [redacted] then stated I barely made it into the dealer with my car I hung up on him and call back and left a message for the [redacted].Desired Settlement: I would like my car repaired and safe as it was other than over heating before I brought it to the dealer.

Business

Response:

I will review with the service advisor. The 3rd party insurance dictates what they cover and what they don't.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I drove my car into BMW working and running except it over heating. When BMW called my warranty company they did not tell them my car was not starting, my car was approved for repair. Is my car fixed and how are they going to fix it if now it won't start? This is unacceptable I want this resolved right away.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,As mentioned earlier the vehicle brought in with numerous concerns. At first we were unable to reach the customer. After days of no communication we actually drove to [redacted] house to hand her a note. The 3rd party insurance company that [redacted] chose to use is very difficult and covers very little. We have been battling in her defense to get items covered. In return she writes to the Revdex.com and not once calls me The [redacted]? I don't get it?We will repair what the insurance company covers and we will assist with [redacted] for any other item that the vehicle requires to start and that is it.This is more than fair. The vehicle should be completed this week. I would hope this is the end of this ridiculous case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I called BMW and left a message for the [redacted] of the business and am still waiting for a response. This Buisness has my contact information and it's been nothing but back n forth since I got a call staring my car won't start. I drove my car in fine and I expect to get my car back running as it was when I drove it in for over heating. If my car can't start how is it being repaired at all? After I received a call from the man I have my keys to I don't recall his name saying my car won't start and it's my problem and then went on to say your car was barely running when you brought it in. Yes at that point I needed help from an outside source as a single mother of three I don't have a man to help me so I reached out to my resources. I'm asking my car to be repaired and my car was running when I drove it in and I expect it returned as such. You want my insurance to pay for services you state you are doing but how are you doing this if my car won't start? I feel like you are trying to take advantage of me and it's not right what your doing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My X6 was brought in for service for the Fuel injection and wheel alignment. The repairs were made and after picking up the car I discovered that my right rear bumper was damged along with the reflectors on the bumper and found that an attemt to conceived the damage with touch up paint to the bumper. I immediately contacted [redacted] and alerted him of my finding and brought the car back for his inspection. He state he will make some inquiries ([redacted]) and contacted me after numerous back and forth 1 week later. The [redacted] told me to bring in the car and instead of taking responsibility of the damage I was treated to an inquisition of unwarented questions of unrelated scratches to the front bumper and how its related possibly to the damage of the back bumper. I was at a loss as to his inquisition and finaly his only remedy was I accept their partial responsibility equalling to half the payment quote or nothing. Its ridiculous that a company will treat their customer in this manner. Im asking for the service department take full resposibility and fix my rear bumper I have any suggestions." My suggestion is: Don't bring your car in for service at Habberstad,Desired Settlement: full repair of the damage bumper or cash towards the repair

Business

Response:

To whom it may concern:

We take all claims of damage to vehicles very seriously and address

them promptly if it is decided that the damage happened while in the

dealership. We value our customers and have repaired their vehicles anytime

there was a proven incident of damage occurring while at our dealership.

[redacted] brought

his vehicle back to the shop after picking it up from service and claimed that there

was damage to his rear bumper. The [redacted] asked him to come back when

the [redacted] was in because the scrapes had touch up paint on them already and

the damage did not appear to look new. When the customer came back to show the

[redacted], the [redacted] inspected the entire vehicle for damage

and found damage to the front bumper also, which had the same touch up paint

applied to it. When we inquired with the customer about this damage he said it

was there before and he was only concerned with the rear bumper. When the rear

bumper was inspected there was damage found on the passenger side of the car

near the back as well as damage on the back of the bumper and to the left side of

the back bumper. This damage could not have been caused by one incident (due to

the different locations and type of damage). There was touch up on the back

bumper in several areas as well as the front. It was determined by the [redacted] that the damage was not fresh and it was not plausible the damage happened

all at the same time at the dealership. In light of the damage being in

multiple areas on the car (front, right and rear) as well as touch up on all of

these areas the [redacted] informed the customer we would not be repairing

the damage in full. However, as a goodwill gesture it was offered to the

customer that we would split the cost of the repairs if he was inclined to fix

the bumper. We decided to do this because we value our customers and felt this

was a fair offer. When the customer left he appeared to be in agreement with

the offer.

Because we cannot prove one way or another that the damaged

did or did not happen at our location after reviewing pictures/video, and in an

effort to keep [redacted] as our valued customer we will repair the complete

bumper as a goodwill gesture.

Kind Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,