Habitat Building Group, LLC.

Tell us why here...*** *** came to us asking if we could build a sunroom for her and her husbandThe original contract was for $35,The day of closing on the contract *** added a couple of things so the contract then went up to $36,600. The original contract down
payment was $10,Contract was signed by both Mrand Mrs*** September 9, along with the first down paymentThe permit process began September 12, All of the permit information was submitted October 13, A few days later, the inspection agency that was chosen from Lynn Township required that we have an Architect and Engineer get involvedI reached out to *** *** October 21, in regards to the fees that have accrued being that we were forced to use an Architect and EngineerThe fees totaled to $1,for their servicesDiana wrote a check and sent it in the mail immediately, check number I came into the office October 25, and learned that Mr*** was not happy with the decision made and canceled the check along with the entire contactMy team and I have worked very hard on trying to accommodate all of the features they were trying to accomplish within their projectIt was with regret that I sent a reimbursement for the amount of $8,check number and a Cancellation of the contractI hope Mrand Mrs*** have the the best of luck with their project in the future

Tell us why here...*** *** came to us asking if we could build a sunroom for her and her husbandThe original contract was for $35,The day of
closing on the contract *** added a couple of things so the contract then went up to $36,600.
The original contract down payment was $10,Contract was signed by both Mrand Mrs*** September 9, along with the first down paymentThe permit process
began September 12, All of the permit information was submitted October 13, A few days later, the inspection agency that was chosen from Lynn Township required
that we have an Architect and Engineer get involvedI reached out to *** *** October 21, in regards to the fees that have accrued being that we were forced to use an
Architect and EngineerThe fees totaled to $1,for their servicesDiana wrote a check and sent it in the mail immediately, check number I came into the office October 25,
and learned that Mr*** was not happy with the decision made and canceled the check along with the entire contactMy team and I have worked very hard on trying to
accommodate all of the features they were trying to accomplish within their projectIt was with regret that I sent a reimbursement for the amount of $8,check number
and a Cancellation of the contractI hope Mrand Mrs*** have the the best of luck with their project in the future

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:noadditional fees of weree mentioned until after contract was signed at which time I informed him with the additional money that he charged to bring total to was the max we could afford.As I said before when he was looking in the permits,supposedly he should have asked anythiny else that may be incurred with costs.With all his supposedly experience,he did not asked anything else required.Also its strange that the billed me for the same amt of money he wanted for the arc.drawings.Coinsidence???????
Regards,
*** ***

The Revdex.com Complaint #[redacted]I have received the complaint about my business from [redacted]. In this letter I will try and explain the frustrations that I have been dealing with.
On July 15, 2014 [redacted] signed a contract and wrote a down payment check to...

Habitat Building Group for $9,195 for a bedroom and bathroom renovation. We scheduled to start the first week of August. Unfortunately, the room we were suppose to do workin was not cleaned out of all their belongings. [redacted] reassured us that we could RE-schedule the job for two weeks later while she cleaned the room out. While already scheduling the first time and missing out on a potential client she proceeded to ignore cleaning the bedroom once again when I tried to start the projects the second time. It was then when I had to schedule for the third time. Finally, after waiting 6 months for approval to start the job, we began it on January 9, 2015. The job consisted of demo of entire bedroom, new electric, insulation, drywall, spackle, paint, hardwood flooring and two new doors along with custom trim work.[redacted] complimented and showed her happiness on her finished bedroom that we renovated for her on social media. Once the bedroom was finished I collected the second payment to begin the bathroom. I ordered all of the material which included a special ordered window that she chose, special ordered floor and wall tile that she chose, insulation, drywall, vanity - cabinet-mirror that she chose, subfloor material and a pocket door. All of the material was stored in our enclosed trailer. The bathroom job was scheduled for Monday February 18, 2015. I explained to her that we will be there Monday morning at 7 am and that we would be starting the bathroom. I received a phone call late Sunday night saying that she was not ready and that she needed to clean the bathroom out. I explained that we could help out with the very small amount of things there was to clean out. She verbally objected. That week I had to lay my employees off due to my schedule already being planned in place. Now there was no work for my employees.
Thursday February 26, 2015, I called [redacted] and asked if she will be ready for that following Monday. She said Yes. I made a phone call to another job to push them back on schedule so we could begin [redacted]'s bathroom. Monday March 2, 2015, [redacted] was again not ready for us to begin the project. I decided to try and RE-schedule the job I just pushed back, but it was then when I found out we had lost the job to another contractor because it was under a certain time limit project. I decided to start scheduling other jobs in front of [redacted] in order not to lose anymore potential work. I always made sure to stay in contact with her to see if and when she would be ready for us to start the bathroom.
Wednesday March 18, 2015, [redacted] started complaining that she wanted to change things in the bathroom. I agreed we could, but we would need to have have a change order contract signed and it would be required that more money would be needed up front. [redacted] then started saying that the tile she chose was not what she wanted anymore. I explained to her that it was special ordered and was not returnable. [redacted] was very unhappy and told me she wanted me to pay for new tile. [redacted] then demanded an itemized list of her contract. I explained that I would have it to her by that Friday.
Monday March 23, 2015 [redacted] and her husband verbally broke my contract with them when they explained to me they did not want me to finish the job. After 8 long months of scheduling, rescheduling, and losing out on potential work, we returned all of the drywall, spackle, subflooring, vanity - cabinet- mirror, and pocket door. A special ordered window was not returnable along with the tile that she had picked out. I wrote a check out for $3,910 to [redacted]. She cashed it. I also gave her an itemized invoice for the bedroom we completed and a new invoice I had to make out for the labor and gas for picking up - storing - then returning all of the material for the bathroom. The new invoice also included us losing out on potential work after having to reschedule several times. We tried to take the special ordered tile to [redacted]'s house but her and her husband demanded that they did not want it. I am still trying to return it to the manufacturer it was purchased from. If I can I will return the money to Mr. and Mrs [redacted]. [redacted] was notified by me explaining that they will either have to take the tile or will have to wait until I will be able to get rid of it. The tile was specifically picked out by Mrs. [redacted].
I am the proud Owner of Habitat Building Group, LLC. I take a lot of pride in what I do. The company I am building is being built on my promise to bring the best craftsmen to anyones doorstep along with staying dedicated towards customer satisfaction. I have never had to deal with an unhappy homeowner. We have received numerous outstanding reviews from most of all of our customers which are posted right on our website.
I tried to resolve things with Mrs. [redacted] and her husband but she would not allow me to. She has been very complicated to work with. We are considered to have a “Type A" classification with our personalities and dedication from a very happy homeowner. I have done everything I can do to resolve this issue, However, I cannot have Habitat Building Group be responsible for any compensation to the [redacted]'s for their choice of tile.
Thank you.
Respectfully yours,
Brian A. V[redacted] Owner | Director of Operations, Marketing & Design[redacted] Lehighton PA 18235 phone: ###-###-#### email: [redacted] web: HabitatBuildingGroup.com