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Habitat for Humanity of Flathead Valley, Inc.

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Habitat for Humanity of Flathead Valley, Inc. Reviews (1)

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

Please send the proper attachment with the complaint and I'll be happy to respond .

Thank You,

Business

Response:

I apologize for the inconvenience and the treatment received by [redacted], [redacted], and [redacted] from The ReStore.

I'd like to first respond by explaining our situation here at the ReStore.

We are a Not-for-Profit organization who's objective is to build quality homes for persons (especially children) who have no other alternative. The ReStore only accepts donations for the purpose of resale to fund the building of these Homes.

We operate the store on mostly Volunteer help. We currently have only one full time and one part time "paid" staff person/s. (I'm the full time person) We are obviously understaffed and it is quite an undertaking to process the donations, cleaning, discarding, pricing, etc.

Since becoming the manager replacing [redacted] around two months ago, I've tried to change, correct, upgrade our store, etc. etc. to better serve our customers as well as our "cause". There is so much to address, but in time we hope to have an efficient system in place.

I believe [redacted] was trying to help our "cause" but possibly handled it inappropriately or without adequate explanation. My approach is to "treat people like you want to be treated". I grew up with the premise that "the customer is always right" but sad to say, most businesses today ignore that approach.

Thanks for all you do at the Revdex.com to make businesses aware of problems so they may better serve customers in the future.

Please give my sincerest apology to [redacted], and [redacted].

Sincerely,

[redacted]/ReStore Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hello: Although I appreciate [redacted] apology, I still have problems with the way the manager's ([redacted]) price doubling was addressed. This lack of responsibility appears to be endemic at ReStore in Kalispell. [redacted] response, when alerted to the fact that a store employee doubled prices on 3 separate items, 3 separate times, for one customer was pretty minor. Changing the prices at the register is a pretty big deal. Stephens' response: "I believe [redacted] was trying to help our "cause" but possibly handled it inappropriately or without adequate explanation." How about, [redacted] actions were WRONG and this is ILLEGAL and it CAN'T BE TOLERATED AT OUR STORE. [redacted] continues: "I grew up with the premise that the "the customer is always right" and sad to say, most businesses today ignore that approach." Stephens is guilty of exactly the same thing he's complaining about. This wasn't a gray area. It was clear cut. The price was doubled on 3 separate occasions. Someone has to step up to the plate and say these words, "We screwed up" .....but I'm still not hearing that. I'm hearing excuses - "we're busy, we're understaffed, we're not for profit, we're "reorganizing". When people ask for an apology, they want AN APOLOGY. PERIOD. Not an excuse. This business practice was wrong, and no one has admitted that yet.

I appreciate the time [redacted] took to respond to my letter, but he's still not "getting it" completely. ReStore is still not taking 100% responsibility - instead they're glossing over, shifting blame, making excuses and minimizing i.e. "he MIGHT have handled it inappropriately." He also stated, "he MIGHT have handled it without appropriate explanation" - [redacted] got in a fight with [redacted] when [redacted] pointed out that he doubled the price. It wasn't as if [redacted] wasn't "aware" of what happened. [redacted] brought it to his attention, then [redacted] got chastized. By the way, it sure would be nice if the non-profit ReStore recognized t couldn't operate without customers coming to the store and buying things. The way we were treated, I'm surprised they've been operational this long.

By the way, I've got some time invested in this issue too (ReStore isn't the only one :) But [redacted] needs to be aware that WE'RE ALL BUSY. It's called life. thank you, [redacted]

Regards,

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Description: Charity - Community Development & Civic Organizations, Surplus & Salvage Merchandise, Charity - Local

Address: 307 1st Ave E Ste 24, Kalispell, Montana, United States, 59901

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