Habitat Wallpaper & Blinds

Complaint: [redacted] I am rejecting this response because:Hi receive a next motor from dem on the car is still in the shop my Mechanic had a family emergency on he left the country for a few weeks he's back now on he's finishing it up @ the moment so as soon as he's done den I'll know if the everything is ok with the engine on P.S I didn't like the way I was treated on deal with expecially by the sales person on I'll never in life do any type of business with truck and Eddy are recommend anybody to dem all they do is cost me my time on my money almost $3,dollars that's the bill I got left with because of there bt on negligence Sincerely, [redacted]

[redacted] Thanks for reaching out regarding this situationI am sorry to hear that you have misplaced your store creditThe certificate for the store credit that you received last year is as good as cash with our company and must be treated as suchIf some one comes to any of our stores with that certificate we would have to honor that as an acceptable form of paymentThis is like losing a Dunkin Donuts gift card and asking them to still give you the remaining value as credit with out itWhat I can offer you is if you provide me with more specific information regarding your original transaction that produced the credit I will take the time to see if our accounting department can pull the archived data for our previous year and find the informationWhat I will need to know to try to find this is, name on original order, date of transaction, specific information regarding part type (ie exact year and model of vehicle part was for and type of part) and your contact information.Hope this is of helpThanks [redacted]

Good morning, Sorry we have not kept you posted on this transactionWe refunded the customer the $which was his desired settlement on 8/28/If there are any other questions please let me knowThanks [redacted]

Dear [redacted] , I am sorry that you ordered the incorrect part for your vehicleAs you can see in the closed [redacted] listing [redacted] , you can see it was listed as a manual transmissionWe would be happy to look for an engine for your vehicle if that is what you need but would need more informationWe will be unable to cover the costs of shipping this unit across the country due to your mistake that is why the $balance was refunded via [redacted] Please let me know if there is anything else we can do to assist further Thanks Michael A [redacted]

Dear Ms [redacted] ,I am sorry to hear that we have not met your expectations, attached I have included the copy of the credit card transaction showing your card was refunded on Friday morning, July 3rdI will also forward this information in an emailPlease verify you have received your refund and let us know if there is anything else we can help you with.Thank you, [redacted] Chuck & Eddie's Used Auto PartsGeneral Manager [redacted]

Complaint: ***
I am rejecting this response because: Let's start with all the wrong things stated in your response;I purchased a a one year parts and labor warranty not six months warranty First engine delivered was returned before installation even began because it was defective Second engine delivered failed and needed to be replaced Third engine delivered was also a failure and Chuck and Eddies DID NOT PAY for installation If you think you did please consult your sales man and accounts payable to present proof of payment made for the installation you are claiming you covered Fourth engine was sent to *** *** and yes it needed so much more The breather box was bad and many other parts in which was needed to even make the engine come close to worth keeping Rather than opting for a fifth engine (which probably would be defective too) it was better to replace the parts that needed to be replaced I would think that after three bad engines your company would be more responsible in making sure the forth time all would be right Instead it seem as if you would rather keep sending out defective engines All the repairs I had to get done on the engine included cam shaft sensors, idle control valve, breather box, cam shaft hub, reset valve etc You mentioned all the other things unrelated to the engine that was done at *** *** but lets be very clear that none of the charges for work not related to the engine was submitted to you for payment With that being said you claim to be paying for hrs for installation of an engine, how about the labor and parts for installing all the other engine parts for a bad engine you sold I paid for all unrelated engine repairs so that is no concern of yours The bill submitted to you covered engine parts and labor for the engine you sold and the warranty you sold that would cover the cost at 100% which you fail to honor You mentioned your warranty policy only covers labor at $per hr Seriously you must be joking!!! Where in the country can you find certified mechanic work for $an hr? I have also asked for the warranty policy you are claiming you have in place and yet neither of your salesperson can present thisHave you read your warranty statement lately printed on your invoice? Nothing you have printed matches what you stated in your response.So you asked what can you do to make things better - You could start by covering the remainder of the bill from *** *** submitted to you for the engine work and by honoring the parts and labor warranty sold by your company guaranteed at 100% coverage At the time of purchase there was no reference about hourly rate so that should have not been an issue when you received the billThe mere fact that your company sent me FOUR DEFECTIVE ENGINES in a two month period is surely not a good thing and then you refuse to cover repair costs only increased a lack of trustworthiness Your actions have proven that you and your company provides POOR customer serviceRemember an important part of your business is your customer and good customer experiences usually lead to great reviews and good recommendations Likewise bad experiences lead to bad reviews and bad references through word of mouth, social media and blogsSo the long road to getting my vehicle repaired was because of your four defective engines sold which also cost me a lot of time and money to make other arrangements for traveling to work and completing other tasks You should do the right thing and cover the remaining balance of the bill How frustrated would you have been if you were sold four defective engines? *** ***

[redacted] Thanks for reaching out regarding this situation. I am sorry to hear that you have misplaced your store credit. The certificate for the store credit that you received last year is as good as cash with our company and must be treated as such. If some one comes to any of our stores...

with that certificate we would have to honor that as an acceptable form of payment. This is like losing a Dunkin Donuts gift card and asking them to still give you the remaining value as credit with out it. What I can offer you is if you provide me with more specific information regarding your original transaction that produced the credit I will take the time to see if our accounting department can pull the archived data for our previous year and find the information. What I will need to know to try to find this is, name on original order, date of transaction, specific information regarding part type (ie exact year and model of vehicle part was for and type of part) and your contact information.Hope this is of help. Thanks [redacted]

Dear [redacted],
I do sincerely apologize for what has been a long road to getting your vehicle back on the road. The original motor that was purchased in September was purchased with our six months parts and labor warranty. The original unit did fail and a replacement was sent to the shop that...

did the install. You did not have to pay a second install with this technician as Chuck & Eddie's took care of this. Unfortunately this engine did also fail at which time the vehicle was brought to [redacted] of New London for another installation. While the vehicle was there you were sold a multitude of other parts and service for your vehicle unrelated to the engine. Per our warranty policy when paying out on warranty labor claims we cover $55 per hour for the [redacted] book time to do the repair. The book calls for 10.1 hours for removal and reinstallation of this engine. In good faith to try to resolve this inconvenience we covered the book labor at [redacted] rate,$110 per hour, plus fluids and incidentals associated with the installation. We made a payment to you in the amount of $1279.55 to cover the cost of installation. Regarding what was charged by [redacted] for labor on the installation it would put the labor up to nearly thirty hours. Unfortunately this unreasonable pricing cannot be covered by our company. Please let me know what else can be done to resolve this situation for you.
Thanks
Michael Ar[redacted]
General Manager

Complaint: 1[redacted]
I am rejecting this response because:Hi receive a next motor from dem on the car is still in the shop my Mechanic had a family emergency on he left the country for a few weeks he's back now on he's finishing it up @ the moment so as soon as he's done den I'll know if the everything is ok with the engine on P.S I didn't like the way I was treated on deal with expecially by the sales person on I'll never in life do any type of business with truck and Eddy are recommend anybody to dem all they do is cost me my time on my money almost $3,000 dollars that's the bill I got left with because of  there bt on negligence
Sincerely,
[redacted]

Good morning, Sorry we have not kept you posted on this transaction. We refunded the customer the $200 which was his desired settlement on 8/28/17. If there are any other questions please let me know. Thanks [redacted]

Per your request to know if the company has contacted me directly please read below:    Chuck and Eddies  (Brian A[redacted]) has contacted me directly to find a solution to make the complaint I filed with Revdex.com go away.  I stated they can reimburse the payments I had to self pay. They have not agreed as yet but made a promise to call me back. I am concerned about Revdex.com’s process however.  Even though you said you would close the case and the report would stay on their records for three years, I still don’t see this complain against them posted.  How are other consumers being informed based on my experience with the company and how is Revdex.com handling the complaint being posted. If Revdex.com does not put up negative complains then there are no consequences to the business which results in the company not being urged to do a better job.

After a longer road than we expect we believe that we have resolved the engine issue for Mr. [redacted]. The initial motor delivered was not installed as the mechanic was reluctant to swap parts necessary to making unit work. We delivered a replacement unit that was installed and ran but unfortunately...

after running for a while it was burning oil. We brought the vehicle to our shop to attempt to correct the problem without removal and reinstallation. This attempt did fail and the vehicle was returned to Mr. [redacted] and a replacement motor was ordered. We delivered the replacement motor to the original shop that did the installation where his car was being worked on and they have since installed the engine and have resolved the problems. We apologize that there was a faulty unit delivered, which is why all of our parts are covered by a standard six months parts only warranty. Please let us know if there is anything else that needs to be done to correct the problem. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted],I am sorry to hear that we have not met your expectations, attached I have included the copy of the credit card transaction showing your card was refunded on Friday morning, July 3rd. I will also forward this information in an email. Please verify you have received your refund and...

let us know if there is anything else we can help you with.Thank you,[redacted]Chuck & Eddie's Used Auto PartsGeneral Manager[redacted]

Dear [redacted],
I am sorry that you ordered the incorrect part for your vehicle. As you can see in the closed [redacted] listing [redacted], you can see it was listed as a manual transmission. We would be happy to look for an engine for your vehicle if that is what you need but would need more...

information. We will be unable to cover the costs of shipping this unit across the country due to your mistake that is why the $70 balance was refunded via [redacted]. Please let me know if there is anything else we can do to assist further.
Thanks
Michael A[redacted]

Good afternoon [redacted]First let me start by apologizing for the inconvenience this transaction has caused you. We always strive to get our customers a great working, correct part, on time, the first time, and unfortunately we fell short of this for you on this purchase. Per our conversation earlier...

today I believe that we have come to a resolution that will satisfy you. The replacement transmission has been delivered to [redacted] at [redacted] this morning and we will be paying his company directly for the full cost of the installation of the second transmission. I have confirmed with yourself and John that this is an amicable resolution. I also have given you my direct contact information if the situation arise that you need to contact our company. Please let me know if there is any further action that needs to be taken to get this resolved.Thanks again, [redacted]Chuck and Eddie's Used Auto Parts[redacted]