I do not accept the response made by the business. We as a company do not appreciate the defamation of character. We are a very reputable company throughout the state of Arizona and we've been in charge of multi million dollar projects that have been successfully completed and up to code. The access control system failed our company when individuals that had been in an altercation with law enforcement came rushing towards our door and were still able to make entry through our doors even when the system was "engaged". Someone could have been hurt if law enforcement hadn't shown up promptly. Eagle locksmith had not reviewed this work to ensure that the work was done up to code, they had an office personnel who has no experience within the electrical field to sign off on said work so that they may be on their way. The electrical work that had been done by this company was not up to code. The power that was ran to the non-working access control system had been done so by using 14/2 romex with a cord cap installed on the end of it which had romex exposed for about 11in., bent poorly then plugged into an already existing receptacle. The box in which the 14/2 romex did not contain the proper bushing/connector for these wires to be placed inside of it. The owner was made aware of the work that was not up to code when he had dropped off keys to our establishment. He ensured that he would fix the problem and left to home depot to pick up some material to fix the unsafe work that had been done. I was unable to wait for the owner to come back from home depot and watch the work be done due to assignments for work that required me to be outside of the office. I returned the next day to find that the owner of Eagle locksmith had spliced into a HUSKY brand extension cord to replace the 14/2 romex and cord cap. The overall job was not up to par or up to code. There is also paint that had been damaged while installation was being done and the raceway in which the wire is in is coming off the wall. The materials aren't quality and neither was the labor behind it.Upon speaking about a full refund with the owner of Eagle Locksmith he agreed to give a full refund and showed up with a check that was not a full refund. He stated he'd be back by mid week to deliver the check and had never shown up. He was contacted via telephone and stated that his lawyers would be in touch.
I was accompanied by two technicians when we went out to
install the requested access control system for this company who supposedly is
an electrical contractor. Had there been any electrical code issues noted at
the time of installations we fail to understand why they were not immediately...
brought to our attention at the
time of installation and what their,
supposedly expert, recommended corrections would have been. Instead, after
completion of installation of the access control system and the cleaning of their
lobby of all related debris, the manager in charge signed our invoice stating “Satisfactorily completed”. I did receive a subsequent call stating that there was some
problem and asking us to return to the installation site to identify whatever
the customer perceived as a problem and then to troubleshoot and correct said
problem to the customers’ satisfaction. When I arrived back on scene for follow-up customer service,
the contact person was adamant that we were not going to be permitted even to
inspect the system, and repeatedly told me that after we has spent an entire
day’s labor by at times up to 3 technicians, that this customer desired a 100%
refund of all parts and labor charges. The contact person was obstinate in her
refusal to let me test the system to see if it operated
in the same manner it was operating in when we left upon completion of
the “Satisfactorily completed” job. Eagle Locksmith’s entire business philosophy revolves around
customer satisfaction with our work and credibility; however, when a customer obstinately refuses us reasonable access
to test and fix any problems which might possibly occur, we are effectively
handcuffed in our attempts to execute the EXCELLENT customer service that we continually strive to
deliver. We choose only to make adjustments with customers who are cooperative
and reasonable in their desires or demands. When a customer calls us out for a
return trip to “fix a problem” and then refuses to let us troubleshoot the
system and effectively kicks us off the property simply demanding a complete
refund, this is neither reasonable nor cooperative behavior on the part of the
customer.
I do not accept the response made by the business. We as a company do not appreciate the defamation of character. We are a very reputable company throughout the state of Arizona and we've been in charge of multi million dollar projects that have been successfully completed and up to code. The access control system failed our company when individuals that had been in an altercation with law enforcement came rushing towards our door and were still able to make entry through our doors even when the system was "engaged". Someone could have been hurt if law enforcement hadn't shown up promptly. Eagle locksmith had not reviewed this work to ensure that the work was done up to code, they had an office personnel who has no experience within the electrical field to sign off on said work so that they may be on their way. The electrical work that had been done by this company was not up to code. The power that was ran to the non-working access control system had been done so by using 14/2 romex with a cord cap installed on the end of it which had romex exposed for about 11in., bent poorly then plugged into an already existing receptacle. The box in which the 14/2 romex did not contain the proper bushing/connector for these wires to be placed inside of it. The owner was made aware of the work that was not up to code when he had dropped off keys to our establishment. He ensured that he would fix the problem and left to home depot to pick up some material to fix the unsafe work that had been done. I was unable to wait for the owner to come back from home depot and watch the work be done due to assignments for work that required me to be outside of the office. I returned the next day to find that the owner of Eagle locksmith had spliced into a HUSKY brand extension cord to replace the 14/2 romex and cord cap. The overall job was not up to par or up to code. There is also paint that had been damaged while installation was being done and the raceway in which the wire is in is coming off the wall. The materials aren't quality and neither was the labor behind it.Upon speaking about a full refund with the owner of Eagle Locksmith he agreed to give a full refund and showed up with a check that was not a full refund. He stated he'd be back by mid week to deliver the check and had never shown up. He was contacted via telephone and stated that his lawyers would be in touch.
I was accompanied by two technicians when we went out to
install the requested access control system for this company who supposedly is
an electrical contractor. Had there been any electrical code issues noted at
the time of installations we fail to understand why they were not immediately...
brought to our attention at the
time of installation and what their,
supposedly expert, recommended corrections would have been. Instead, after
completion of installation of the access control system and the cleaning of their
lobby of all related debris, the manager in charge signed our invoice stating “Satisfactorily completed”. I did receive a subsequent call stating that there was some
problem and asking us to return to the installation site to identify whatever
the customer perceived as a problem and then to troubleshoot and correct said
problem to the customers’ satisfaction. When I arrived back on scene for follow-up customer service,
the contact person was adamant that we were not going to be permitted even to
inspect the system, and repeatedly told me that after we has spent an entire
day’s labor by at times up to 3 technicians, that this customer desired a 100%
refund of all parts and labor charges. The contact person was obstinate in her
refusal to let me test the system to see if it operated
in the same manner it was operating in when we left upon completion of
the “Satisfactorily completed” job. Eagle Locksmith’s entire business philosophy revolves around
customer satisfaction with our work and credibility; however, when a customer obstinately refuses us reasonable access
to test and fix any problems which might possibly occur, we are effectively
handcuffed in our attempts to execute the EXCELLENT customer service that we continually strive to
deliver. We choose only to make adjustments with customers who are cooperative
and reasonable in their desires or demands. When a customer calls us out for a
return trip to “fix a problem” and then refuses to let us troubleshoot the
system and effectively kicks us off the property simply demanding a complete
refund, this is neither reasonable nor cooperative behavior on the part of the
customer.