The customers vehicle was towed to our shop with the clutch out, the customer did not mention any other concerns and no other items were addressed during this repair Because the vehicle was towed in we don't know the condition of the vehicle before it got hereIf it was low on oil, it was low before we received the vehicle After the exhaust noise was repaired an engine noise was heard and the engine was found to be low on oilSince the oil change we had performed for them was done in July, months ago I asked the customer how often they check the oil level, they stated they had not been checking the oil levelIt is possible the engine has slowly been using oil and had not been noticed because it was not checked between changes Replacing a clutch has nothing to do with the level of engine oil, if there is a problem with the clutch it has a warranty backed by [redacted] that can be addressed at any [redacted] DealerNo reimbursement for this repair will be offered
My sincere apology for not responding timely My sales manager made a preliminary assessment based the information provide by Mr [redacted] without forwarding the information to the lender where Mr [redacted] had the approval letter from We are not the lender and we should have sent Mr [redacted] information to the lender and allowed the lender to make a final decision We will be glad to do so if we can have Mr [redacted] come by the dealership first My understanding is Mr [redacted] has not yet been to the dealership He has just provided information over the phoneWe are not always perfect Our customers do humble us and make us better I hope Mr [redacted] will visit the dealership so we can find a solutionThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I spoke to the general manager at Hacienda [redacted] and showed him a copy of my repair order The repair order stated that a multi-point inspection had been performed but the service manager stated on two separate occasions that one had not been done I expressed my displeasure to the general manager and he apologized and attempted to rectify the situation He allowed my wife to use a car off the lot for the night so my car would be there for them to fully inspect the following dayThe dealership inspected the engine and changed the oil and performed a multi-point inspection free of charge I appreciate the effort by the general manager but nobody can tell me where five quarts of oil wentAs of now the vehicle is running ok and we are monitoring the oil consumption
The customers vehicle was towed to our shop with the clutch out, the customer did not mention any other concerns and no other items were addressed during this repair.
Because the vehicle was towed in we don't know the condition of the vehicle before it got here. If it was low on oil, it...
was low before we received the vehicle.
After the exhaust noise was repaired an engine noise was heard and the engine was found to be low on oil. Since the oil change we had performed for them was done in July, 5 months ago I asked the customer how often they check the oil level, they stated they had not been checking the oil level. It is possible the engine has slowly been using oil and had not been noticed because it was not checked between changes.
Replacing a clutch has nothing to do with the level of engine oil, if there is a problem with the clutch it has a warranty backed by [redacted] that can be addressed at any [redacted] Dealer. No reimbursement for this repair will be offered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
I spoke to the general manager at Hacienda [redacted] and showed him a copy of my repair order. The repair order stated that a multi-point inspection had been performed but the service manager stated on two separate occasions that one had not been done. I expressed my displeasure to the general manager and he apologized and attempted to rectify the situation. He allowed my wife to use a car off the lot for the night so my car would be there for them to fully inspect the following day. The dealership inspected the engine and changed the oil and performed a multi-point inspection free of charge. I appreciate the effort by the general manager but nobody can tell me where five quarts of oil went. As of now the vehicle is running ok and we are monitoring the oil consumption.
My sincere apology for not responding timely. My sales manager made a preliminary assessment based the information provide by Mr. [redacted] without forwarding the information to the lender where Mr. [redacted] had the approval letter from. We are not the lender and we...
should have sent Mr. [redacted] information to the lender and allowed the lender to make a final decision. We will be glad to do so if we can have Mr. [redacted] come by the dealership first. My understanding is Mr. [redacted] has not yet been to the dealership. He has just provided information over the phone. We are not always perfect. Our customers do humble us and make us better. I hope Mr. [redacted] will visit the dealership so we can find a solution.
Thank you.
The customers vehicle was towed to our shop with the clutch out, the customer did not mention any other concerns and no other items were addressed during this repair Because the vehicle was towed in we don't know the condition of the vehicle before it got hereIf it was low on oil, it was low before we received the vehicle After the exhaust noise was repaired an engine noise was heard and the engine was found to be low on oilSince the oil change we had performed for them was done in July, months ago I asked the customer how often they check the oil level, they stated they had not been checking the oil levelIt is possible the engine has slowly been using oil and had not been noticed because it was not checked between changes Replacing a clutch has nothing to do with the level of engine oil, if there is a problem with the clutch it has a warranty backed by [redacted] that can be addressed at any [redacted] DealerNo reimbursement for this repair will be offered
My sincere apology for not responding timely My sales manager made a preliminary assessment based the information provide by Mr [redacted] without forwarding the information to the lender where Mr [redacted] had the approval letter from We are not the lender and we should have sent Mr [redacted] information to the lender and allowed the lender to make a final decision We will be glad to do so if we can have Mr [redacted] come by the dealership first My understanding is Mr [redacted] has not yet been to the dealership He has just provided information over the phoneWe are not always perfect Our customers do humble us and make us better I hope Mr [redacted] will visit the dealership so we can find a solutionThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I spoke to the general manager at Hacienda [redacted] and showed him a copy of my repair order The repair order stated that a multi-point inspection had been performed but the service manager stated on two separate occasions that one had not been done I expressed my displeasure to the general manager and he apologized and attempted to rectify the situation He allowed my wife to use a car off the lot for the night so my car would be there for them to fully inspect the following dayThe dealership inspected the engine and changed the oil and performed a multi-point inspection free of charge I appreciate the effort by the general manager but nobody can tell me where five quarts of oil wentAs of now the vehicle is running ok and we are monitoring the oil consumption
The customers vehicle was towed to our shop with the clutch out, the customer did not mention any other concerns and no other items were addressed during this repair.
Because the vehicle was towed in we don't know the condition of the vehicle before it got here. If it was low on oil, it...
was low before we received the vehicle.
After the exhaust noise was repaired an engine noise was heard and the engine was found to be low on oil. Since the oil change we had performed for them was done in July, 5 months ago I asked the customer how often they check the oil level, they stated they had not been checking the oil level. It is possible the engine has slowly been using oil and had not been noticed because it was not checked between changes.
Replacing a clutch has nothing to do with the level of engine oil, if there is a problem with the clutch it has a warranty backed by [redacted] that can be addressed at any [redacted] Dealer. No reimbursement for this repair will be offered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
I spoke to the general manager at Hacienda [redacted] and showed him a copy of my repair order. The repair order stated that a multi-point inspection had been performed but the service manager stated on two separate occasions that one had not been done. I expressed my displeasure to the general manager and he apologized and attempted to rectify the situation. He allowed my wife to use a car off the lot for the night so my car would be there for them to fully inspect the following day. The dealership inspected the engine and changed the oil and performed a multi-point inspection free of charge. I appreciate the effort by the general manager but nobody can tell me where five quarts of oil went. As of now the vehicle is running ok and we are monitoring the oil consumption.
My sincere apology for not responding timely. My sales manager made a preliminary assessment based the information provide by Mr. [redacted] without forwarding the information to the lender where Mr. [redacted] had the approval letter from. We are not the lender and we...
should have sent Mr. [redacted] information to the lender and allowed the lender to make a final decision. We will be glad to do so if we can have Mr. [redacted] come by the dealership first. My understanding is Mr. [redacted] has not yet been to the dealership. He has just provided information over the phone. We are not always perfect. Our customers do humble us and make us better. I hope Mr. [redacted] will visit the dealership so we can find a solution.
Thank you.