Hacienda Sepúlveda Hotel & Spa

Part customer requested was sent to customer in November via ***As customer has not received the part we are sending a new Domino set to this customer on 1/*/via *** tracking number ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***. Although they resolved the issue with a replacement resulting from my Revdex.com complaint, their claim of sending a replacement puzzle back in November is laughable. In my months of attempting to contact them, they never made mention of having sent a replacementI consider the matter resolved, however their customer service is still lacking
Sincerely,
*** ***

We originally sent the puzzle to the consumer in November as promised via [redacted]. However as the customer says the did not receive, we have resent on 1/*/201 via [redacted] - tracking number [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Cardinal Industries has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Cardinal Industries has been resolved.Although an email or phone call was never returned, I was surprised to find the replacement part in my mailbox on Saturday, February [redacted].
(By clicking "OK", your complaint will be closed...

as Resolved.)
Sincerely,[redacted]