Hackensack UMC Fitness & Wellness Powered by the Giants

Review: I went to join this gym $80.00.a month they have a service where a payment of $212.00 77 a month I had poor customer quality for a place that is so expensive when I went to complain I was told GM will call I never got a call I called several times well they wanted me to pay $97 sign a form and contract canceled so I was outraged I wrote emails to customer rep she never answered but sent me a letter that my account wasn't able to be automatically debited so I was going to start receiving a paper statement for 5 dollars a month additional o\I was so upset to receive this letter no one ask me why was I dissatisfied they want money so I said I paid $212.00 already now I have never even workout here they said I was there 4 times I have never had an official day there.so I went like I was saying to address the payments and to speak to someone to cancel I sighned the form to cancel and they spoke to [redacted] she says let her sign the cancelaation and the GM will call her and no one called so I just received a bill for $179.00 not only did they not cancel they are continuing to bill me I don't want to pay for something that went wrong no one help me by telling how to when to or why nothing except for messing up my money. I don't ee were I should pay more money they didn't try to help me only continue to bill me be they have a contract I been trying to cancel since day 1Desired Settlement: a zero balance and loss of my $212.00 dollars canceled membership.

Business

Response:

Our General Manager reached out to [redacted]. While we do have an executed membership agreement and it appears that she has had a nurse appointment and training orientation. We understand her hardship and we will refund her membership in full ($212).

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Business

Response:

We are extremely sorry we thought this was completed. After checking our system the refund was not processed. We are refunding today.Yours in good health,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,