Haddad Toyota

My vehicle was serviced at this location exclusively. Safety checks and request by me to insure safety of brakes was not done properly. result= $$$jobearlier service dates when under lease not imediately avail. aprox 7 mo.s and 5000 miles ago request to inspect and atttend to brake issues while tires were being replaced due to a faulty strut issue I was informed no issues existed with brakes and pads had 70% wear left on them. despite report of squeak being audible by me. Servicer insisted no issues existed, After vehicle was purchased outright and returned on May 18th 2013 for imediate need for brake repair I was informed it was caused by malfuntion of caliper bracket to which Toyota had previously issued a TSB? I was informed it was techs opinion this caused the need for unusual wear and issue. I was informed no longer covered under warranty which was one month or less out of date. Attempts to resolve my belief cost other than pads should be born by dealer or Toyota were responded to by Servicer by telling me I would have to contact Toyota to open a complaint ( Case ) and wait Days for them to respond to determine how much they would participate ( contribute ) to repair. It was later confirmed this should not have been the case by [redacted] ( servicer ) [redacted] When I attempted to resolve my complaint with him directly. Back to May 18th, Presented with option of Paying $875.00 for repair work and following up with Toyota for contrbution or going without vehicle for Days I chose to Go to Monroe Brake for second Opinion. Monroe disputed most of What I conveyed to them and rplaced pads and Rotors for $350.00 and relased vehicle to me insisting It was completely Safe. In Summary Since No one Prior to service by Monroe had serviced the Vehicle other than Haddad for three years. I believe Service was inadequate at routine service inspections as issues with strut and premature tire wear was first discovered by me not the techs. Then despite my request for brake inspection and Knowleddge of Brake issues I was not aware of ( TSB ). Tech insisted no issue existed when first reported and still under warranty. I suspect a Pattern / practice of passing cost on to consumer and Toyota by dealership can be argued. I also have on same brake invoice of May 18th a suggestion that Air filters be replaced that were earlier replaced and paid for and should not need replacement so soon, As one more questionable charge associated with ongoing service from this Dealership. This vehicle At just over three years old and 29,000 total miles has been taken care of with exception of questionable service and maintained well. Should not be Subject to extensive and expensive repair unless it was a Lemon to begin with or Services were not performed correctly.Desired Settlementrefund of cost $ 350.00 for brake repair minus cost of pads which if replaced when asked would have prevented issue or total cost and replacement of caliper brackets which dealership is insisting, is/was the issue which should have been detected by mechanic when I first reported brake issues. I would like work to be performed at a certified repair shop other than Haddad to reassure there are no other issues Hadda Mechanics have missed as there have now been at least three strikes. Strut/ tire miss, Brake miss and Filter rplacement either not done or done inadequately to need replacement so soon or not needed and attempt to charge? finally I have also discovered Toyota has had rotor warping issues which I feel may have been the culprit all along regarding brakes but again should have been spotted by any resonably competent mechanic if inspection was performed correctly when requested.Business' Initial Response We did follow up with the customer. I called a Toyota rep and was able to get a one time good will repair out of warranty.Toyota will pay for the parts and the labor to replace the rear mounting brackets per the TSB 0366-10.The customer was asked to call toyota and open a case when we found out about this to see if they would help.Customer elected to have repairs done else with out factory parts.We do see camrys that do need brakes from 25k to 30k so having brakes done did not cost the customer more expense except brakets witch Toyota said would take care of.QWe did order the parts to have here if the customer did decide to have the repair made under one time goodwill.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)The business has not responded to my concerns of misdiagnosis and failure to repair the brakes when I requested before it became a major expense. How long has the TSB been in effect regarding faulty caliper brakets? and if the braket failure caused the issue as they claim it should be covered completely. Not just the braket.

I purchased a car on 5/14/2013. I had the car returned due to mechanical issues plus others.A full refund was expected, but was not honored.I purchased a 2001 Buick Lesabre from Haddad Toyota on 5/14/2013 with the understanding they would fix any issues(broken bumper,mechanical,etc)prior to pick up. After more than a week later,I drove from NY to MA to get the car.The bumper and A/C were not fixed and I was told to bring it back when I could.I had the car for 2-3 weeks when other issues began to arise. [redacted] , from Haddad told me they should not have sold the car in the first place and they would buy the car back for my cost($5,197.80 plus $1300 for trade in value of my car).Haddad sent a tow truck down to pick the car up.After several phone calls in trying to get in touch with someone about refunding the monies,Haddad only agreed to pay $300(trade-in value)and $150 first months payment to Wells Fargo.I am not willing to settle for a non-contractual amount since it is $1000 under the contract price.It has been almost two months of going back and forth and the only resolve is the Wells Fargo loan has been paid off.Myself,as well as a cosigner financed the car through Wells Fargo. Haddad, when sending in the paperwork,reversed the buyer and co-buyer without permission from myself or my cosignerDesired SettlementI,[redacted], am asking for the full trade-in amount of the Lincoln Continental-which is $1,300 plus any and all other funds due me.I am now without a vehicle due to the fact that I do not have monies for a down payment. I depend on my wife to take me to dialysis and other appointments.We are putting extra miles on her car, with her running me to these appointments and her to work.Business Response Contact Name and Title: [redacted]- general salContact Phone: XXXXXXXXXXContact Email: [redacted]@haddadauto.commr [redacted] paid $3935 plus his $1300 trade which is a total of $5235. haddad paid back and deducted the following 351.75 deduction for usage252.45 1/2 expense of tow bill agreed by mr [redacted] after finding no reason for car being towed.$450 check to mr [redacted]$351.75 sales tax haddad paid on mr [redacted] behalf for which he can file abatements and get back.total 1405.95haddad also paid off mr [redacted] car loanwe feel that we have fulfilled our obligations with mr [redacted].Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I never agreed to the splitting of the tow expense . And do to the vehicle being a lemon I shouldn't be charged for the mileage also the vehicle had a 60 day warranty which should cover the first1500 miles . In addition when I first purchased the vehicle they kept the vehicle for a week and half to make all the repairs needed but only fixed a side mirror . Other things that were supposed to be fixed was the ac the rear bumper gas gauge ( gauge always reads the tank was full ) ( which caused my daughter to run out of gas and we had to have her towed). The brakes and roters were in very pore condition . After two weeks of driving the vehicle a small chirp turned into a loud noise that my mechanic claimed he didn't think it was safe to driveFinal Consumer Response I still have not revieved the refund for the towing in the amount of 275.00Final Business Response We feel that the case has been resolved. We sent the customer all the money that we are going to send.I hope this helps.

Vehicle making noise in left back wheel area. Took vehicle twice to get repaired. Was told it was repaired, noise was gone. It is not. warranty.Vehicle was purchased November 18, 2013. [redacted] Lexus 350, 2007. Started hearing a clunking sound May 8th in the rear driver side wheel area. Called Haddads to set an appointment up for repair. They scheduled my car for Tuesday May 13. I told them the issue, they allegedly checked the hub bearing, said it was good then proceeded to fix sway bar links and bushings, then informed me the problem was fixed, no noise. I tested the car, it still made the noise. They told me to bring the car back on Saturday the 17th. I did, they replaced the hub bearing as I requested but the noise was still there. I went right back and told them the car still was not fixed. I was told by the[redacted] that I would get a call on Monday the 19th. Still waiting to hear from them. Meanwhile my car is still not fixed and I am very concerned about the clunking sound (unsafe). I was told the car is fine and that there isn't anything wrong by the service department but they would not give me a signed statement saying so. My warranty covers the needed repairs but it runs out soon. I feel as though they are stalling so that I have to pay for the repair. I can fax the statements given to me to back up my complaint. Thank you.Desired SettlementI want my car fixed, no noises, without paying anything . I already paid the deductible to get this problem fixed. No more runarounds.Business Response We road tested the car for the noise. we then lift checked and found that the rear sway bar and links where loose. we replaced and charged the customer $100.00 ded and warranty payed the balance. [redacted] said the noise was still there and said the noise was the rear wheel bearning. we said it was not but she wanted it replace anyways. We did replace the bearning and Haddad payed the ded for the repair. [redacted] took the car came back and said the noise was still there. At this point the employees that [redacted] has been in contact with she does not like sent in e-mail to us. If the car comes back to the shop to be diag again it will be at the customers expense unless it is covered under Marys extended warranty.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The bottom line is that my car is not repaired. I have lost a days work, spent $100.00 dollars and brought the car up to Haddads twice, only to still have the clunking sound occurring. Also I find it almost childish for them (Haddads) to say that I "don't like them". I have purchased two cars from them. I expect them (Haddads) to back up their vehicles and to give quality service. Instead I am getting dismissed and patronized ( told that the clunking sound is normal., nothing to worry about). They (Haddads) have been dishonest with me by telling me that the vehicle has been repaired, no more noise twice. I doubt they even test drove it, otherwise they would have heard the clunking sound. I want them to thoroughly check everything & fix what the warranty covers.Final Business Response THE CUSTOMER PAYED $ 100.00 DED ON THE SWAY BAR PARTS WITCH WHERE LOOSE. THE CUSTOMER WANTED THE WHEEL BEARING REPLACED EVEN WHEN WE SAID THAT WAS NOT THE PROBLEM. HADDAD PAYED THE $ 100.00 DED FOR THAT REPAIR. EACH TIME A COVERED REPAIR IS COVERED THERE IS A $ 100.00 DED. WE CAN ROAD TEST AGAIN WITH THE CUSTOMER TO HERE THE NOISE AND IF IT IS A COVERED REPAIR UNDER THE WARRANTY THE CUSTOMER WILL HAVE TO PAY THE $ 100.00 DED. IF IT IS NOT COVERED UNDER THE WARRANTY THEN THE CUSTOMER WILL HAVE TO PAY FOR THE REPAIR AS THEY ARE OUT OF THE MASS WARRANTY.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have made an appointment with my personal mechanic to troubleshoot and repair the car. I will follow up with the details. I plan on pursuing this complaint to gain restitution for negligence.

I bought my car on dec 17 th was involed in auto accdent car was fix but thier issuse that show up that are from before sale and the rfuse to even fixJan8 14issuse started puchace car 12/17/13 they all refuse to fix say warrnety ran out pkus thry say accident cause insurance said no it was thier,thier owe medicamsaid it was thier thier refuse to talk or pay my car is I hought on dec 17 it was in auto shop 3week . It need 2 cat cover 2 co2sensor the is 2770 not inculed labledc. I feel im was sold fauliyt car Desired SettlementFix the car or a notherccarBusiness Response Contact Name and Title: Doug Hakkinen General MGRContact Phone: XXX-XXX-XXXXContact Email: [redacted]@haddauto.comWe pride ourselves in customer service and feel that we did everything we possibly could have to assist you. I'm the General Manager of the store you bought the car from. I remember personally sitting down with you and discussing your concerns. You bought the car from us in December, after which you had the car inpspected at a State certified inspection facility. The car passed [redacted] and emissions with no issues notated. The issues you speak of began AFTER you were involved in a collision to the rear of your vehicle resulting in damage to the exhaust system. You agreed with me the car was trouble free until this accident. I suggested you pursue the insurance company to have them finish the repairs to your car. Our body shop very frequently discovers unseen damage as a result of accidents that adjusters sometimes miss do the complexity of modern automobiles and all the internal components. As for the time your vehicle was in the shop, this was also due to the accident and the extensive repairs the body shop had to do. Very often these repairs can be delayed due to things beyond our control. These include parts availability, insurance approvals and supplements for unseen damage, as well as prep and paint time. The warranty company you talked about refused to pay for the repair for two reasons. The first being warranty companies do not cover repairs to vehicles damaged as a result of an accident. It is their belief as well as ours that the damage and issues you are having are a direct correlation to the accident you were involved in. Secondly exhaust systems are usually considered "wear" items and must be maintained and replaced occasionally. While we understand your anger and frustration, I believe it's misdirected at us as opposed to the insurance company who's refusing to pay for "unseen damages". I offered to repair your car at my dealer cost. I offered to sell you parts at wholesale pricing and give you a deeply discounted service rate to try to assist you. I also offered to pay for a rental while your car was being repaired. That offer still stands if you'd like to take advantage of it.We stand behind our cars and pride ourselves on our reputation and service. We value our customers and we would very much like the opportunity to help you in any way we can.

My vehicle was serviced at this location exclusively. Safety checks and request by me to insure safety of brakes was not done properly. result= $$$jobearlier service dates when under lease not imediately avail. aprox 7 mo.s and 5000 miles ago request to inspect and atttend to brake issues while tires were being replaced due to a faulty strut issue I was informed no issues existed with brakes and pads had 70% wear left on them. despite report of squeak being audible by me. Servicer insisted no issues existed, After vehicle was purchased outright and returned on May 18th 2013 for imediate need for brake repair I was informed it was caused by malfuntion of caliper bracket to which Toyota had previously issued a TSB? I was informed it was techs opinion this caused the need for unusual wear and issue. I was informed no longer covered under warranty which was one month or less out of date. Attempts to resolve my belief cost other than pads should be born by dealer or Toyota were responded to by Servicer by telling me I would have to contact Toyota to open a complaint ( Case ) and wait Days for them to respond to determine how much they would participate ( contribute ) to repair. It was later confirmed this should not have been the case by [redacted] ( servicer ) [redacted] When I attempted to resolve my complaint with him directly. Back to May 18th, Presented with option of Paying $875.00 for repair work and following up with Toyota for contrbution or going without vehicle for Days I chose to Go to Monroe Brake for second Opinion. Monroe disputed most of What I conveyed to them and rplaced pads and Rotors for $350.00 and relased vehicle to me insisting It was completely Safe. In Summary Since No one Prior to service by Monroe had serviced the Vehicle other than Haddad for three years. I believe Service was inadequate at routine service inspections as issues with strut and premature tire wear was first discovered by me not the techs. Then despite my request for brake inspection and Knowleddge of Brake issues I was not aware of ( TSB ). Tech insisted no issue existed when first reported and still under warranty. I suspect a Pattern / practice of passing cost on to consumer and Toyota by dealership can be argued. I also have on same brake invoice of May 18th a suggestion that Air filters be replaced that were earlier replaced and paid for and should not need replacement so soon, As one more questionable charge associated with ongoing service from this Dealership. This vehicle At just over three years old and 29,000 total miles has been taken care of with exception of questionable service and maintained well. Should not be Subject to extensive and expensive repair unless it was a Lemon to begin with or Services were not performed correctly.Desired Settlementrefund of cost $ 350.00 for brake repair minus cost of pads which if replaced when asked would have prevented issue or total cost and replacement of caliper brackets which dealership is insisting, is/was the issue which should have been detected by mechanic when I first reported brake issues. I would like work to be performed at a certified repair shop other than Haddad to reassure there are no other issues Hadda Mechanics have missed as there have now been at least three strikes. Strut/ tire miss, Brake miss and Filter rplacement either not done or done inadequately to need replacement so soon or not needed and attempt to charge? finally I have also discovered Toyota has had rotor warping issues which I feel may have been the culprit all along regarding brakes but again should have been spotted by any resonably competent mechanic if inspection was performed correctly when requested.Business' Initial Response We did follow up with the customer. I called a Toyota rep and was able to get a one time good will repair out of warranty.Toyota will pay for the parts and the labor to replace the rear mounting brackets per the TSB 0366-10.The customer was asked to call toyota and open a case when we found out about this to see if they would help.Customer elected to have repairs done else with out factory parts.We do see camrys that do need brakes from 25k to 30k so having brakes done did not cost the customer more expense except brakets witch Toyota said would take care of.QWe did order the parts to have here if the customer did decide to have the repair made under one time goodwill.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)The business has not responded to my concerns of misdiagnosis and failure to repair the brakes when I requested before it became a major expense. How long has the TSB been in effect regarding faulty caliper brakets? and if the braket failure caused the issue as they claim it should be covered completely. Not just the braket.

My complaint is that an agreement made involving the sale of a used car with 3 members of the sales team was not kept.While in the process of purchasing a used car in mid October 2013 from [redacted] Hyundai on East Street the following happened. I tried out the 2003 BMW, liked it, and proceeded to have an independent auto shop look it over for me, which I paid for. During the inspection there were 3 things identified by the tech that needed to be repaired. They were the steering box was leaking fluid, the two front boots on the CV joints needed replacing (one split and one leaking) and the input shaft on the transfer case under the drivers seat had play in it and made noise when moved. I went back to [redacted] to work on the purchase of this car. The were asking $11,800 and they offered me $3,300 for my 2006 Sonata in trade which was low. I told Ian C. that I would except the price of the car and the offer on the trade, no dickering if in turn they fix the 3 items noted above. Ian talked with the floor manage Justin and we agreed to that deal. The next day I stopped in to sign some paperwork to start the process. Ian told me that they looked at the car and the part for the steering would be a $600 part and asked if I would pay half of that cost! I sharply stated that was NOT the deal. I did not ask for adjustments on the cars cost or the trade value if the 3 items were addressed. At that point I said I wanted the deal we spoke of or I was walking as I did not need to buy a car that day. Ian went and got Justin and told him the info. Justin went out and looked at my car again. He cam back and said that they could squeeze a little more of our my trade. I then said - just honor what we spoke about, the three items and I'll buy the BMW. Justin said yes, and we moved on with the credit paperwork. I needed to come back a couple days later to sign paperwork with Bill E. Before I signed, I again asked that all three items would be fixed in agreement we made, he said yes. I signed all the paperwork, took my copies and went home. That night I looked over the paperwork, double checking all the math and I found that they added $299 into the cost of the new car. I called the next day and spoke to Bill. He said it was a computer error and that it had happened to 3 other folks that signed for cars that day. Hum, it was just odd that it was almost the $300 dollar Ian had asked me to paid for the steering part. A few days later I picked up my car and I asked Ian if everything was all set and he said yes. I drove it away that afternoon. About a month later I could still fell some play in the drive starting from a roll, a thud when the power was applied. I went back to the independent to lift the car and look around before my 2500 miles warranty was up. I was floored when I saw that the two CV boots where still not fixed and the input shaft was never touched. I called back to [redacted] and spoke to Bill, I told him I had an issue because the boots and the input shaft where not addressed like we spoke about. He said sorry and put me over to Roger in Service. I made an appointment for the car to go in for service. The day I dropped it, Roger called me at work and said he spoke to the three sales people (Ian, Bill and Justin)and no one recalled the agreement! Roger said that the input shaft was within specs and said it would be about $300 for the boots, would I want the work done. I said no, that was not the agreement. Roger and I went back and forth a couple times before he asked if I would pay $100. Now that the snow was starting to fall and the salt was getting into the CV joints, I needed to get them cover. I reluctantly agreed to the $100. Roger completed the boots and that was the last visit there. This leave a bad taste in my mouth and I an now a disengaged customer for the [redacted] brand. It wasn't enough that they were getting a sale from me, but tried to deceive and squeeze extra money from me. I was not going to submit this, but it bothers me every time I get into the car. I must note that Roger was great, he tried to help.Desired SettlementI am not asking for an unreasonable settlement - I just want what was AGREED to when I made the deal. I want the input shaft fixed, preferably at Flynn BMW and I want my $100 I paid for the boots refunded. I agreed to buy the car in good faith, they should hold up their end of the bargain.Business Response After speaking with Mr. [redacted], we have reached a resolution to the issues listed and both parties are satisfied.

I contacted Haddad toyota on Tuesday[redacted]. XX XXXX about an auto that I was interested in purchasing. It was on sale so seemed like a good time to purchase. I got to the dealership with my husband to see a toyota 4 runner limited vin [redacted]XXXXXXX. Had a test drive and loved it along with my husband. After the test drive we went inside the dealership show room to talk about the sale. He asked how much I would like to pay for the suv. I told him I would not be will to pay anymore than they are advertising it for online. That is why I came to begin with. After he viewed the price he said he didn't know if he could do that even if it was on there website. He talked to his [redacted] and they said the could but not for very long unless I purchased it at that moment and gave a deposit. They drew up some paper work so I could see payment options. We decided I needed 24hours to decide. He said not to take to long but tomorrow was fine. we left the dealership justa after 8pm that night[redacted] the next day I asked a few more questions and he corresponded with me by email. In 23 hours I responded and let him know to run my credit for the car. He didn't respond until morning. I called him to fill out the rest of the finacial for that I had filled out online [redacted] He ran my credit and called me back about 2 hours latter to let me know I could have the car but they have decided to up the price by [redacted] I said no way that wasn't fair and I would contact you and[redacted]. He didn't care at all. Very airigant attitude. Toyota corp told me that Haddad dealership would contact me to correct the issues. [redacted] for Haddad called and left me a message that night [redacted] 1 to return his call. I tried to call him 3 times today and emailed him. No one there will respond to me. have taken the add off the website as of [redacted] But I feel it is false advertising on there part. They want you to purchase another vehicle when you get there, want the car I went forDesired SettlementCar they advertised and to be sure they are not benefiting for running my credit. I can't trust them and I had to contact my bank to find out if there is any suspicious activity running in my Social number.Business Response Haddad Motors offers an online service that allows interested customers to submit a secure online credit application with an electronic signature. At the bottom of the application, there is a disclaimer that states, "By submitting this credit application, I verify that the information provided is complete and accurate to the best of my knowledge. I further authorize an investigation of my credit and employment history. I also accept the terms of the privacy policy." On [redacted] at 7:01pm, the customer submitted an online application, with accompanying electronic signature. Upon receiving the application, [redacted] Toyota ran the customer's credit, and the customer was set to be called the follow day, [redacted] by a Sales Representative.On [redacted] the customer was contacted by a Sales Representative and invited into the dealership for a test drive. The customers arrived later in the day, as they had to travel approximately two hours to the dealership. Upon returning from the test drive, the Sale Representative presented the price to the customers. The customers indicated that they had seen a cheaper price online. The Sales Representative consulted with his manager who verified that the price had been listed at an inaccurate, reduced rate online. Although there is a disclaimer on the site that states "Some vehicle information and vehicle pricing may be unintentionally missing or inaccurate, and Haddad Toyota will endeavor to correct such discrepancies in a commercially reasonable manner upon Customer notification of such errors or omissions, but pricing errors and listing errors are considered invalid and may or may not be honored at the sole discretion of Haddad Toyota and it's participating dealerships", the [redacted] honored the price. This decision was made as a result of Haddad Toyota's continued mission of instilling customer satisfaction for customers near and far, a mission that has garnered myriad President Awards over multiple years.When the Sales Representative indicated that the price would be honored, the customers declined to commit to the deal; they stated that they would be leaving the dealership to think it over, but asked that they continue to honor the price. At that time, the customers were informed that the next day was the beginning of a new month - which results in changes in incentives and discount programs on varying vehicles - so it could not be guaranteed that the price would be honored until then. The customers then left the dealership with no deposit or commitment. The next morning the customers engaged in further communication with their Sales Representative and asked if the price was still available. [redacted] expressed a willingness to make another exception and honor the inaccurate price if they were willing to commit to the deal at that time. The customers then proceeded to attempt to further negotiate. When told that as a result of the pricing error online, there could not be any further negotiations, the customer declined to commit. At the end of the business day, [redacted] checked in with the Sales Representative to confirm if a commitment had or had not been made. The Sales Representative indicated that the customer continued to state that they would not commit unless further negotiations were to occur. [redacted] indicated that unfortunately a deal could not be made as an agreement could not be met regarding the numbers and that the price could no longer be honored. Shortly thereafter, at the close of the business day, the customers attempted to contact the dealership again. At that time, [redacted] further explained that he could no longer honor the online price, but would be willing to offer a 6K discount, which was misinterpreted by the customer as a 6k increase in the price, which ended the conversation. In the following days, Haddad Toyota was contacted to be notified of the dissatisfied reviews that were left online by the customers. [redacted] called the two numbers listed for the customers, and left two messages. He did not hear back from them that day. The following day was [redacted] scheduled day out of the dealership. Upon returning the following day, he had a voicemail from the customers. Prior to calling them back, the customers called again. At that time, they indicated that they did not want to do business with the dealership, but wanted the opportunity to voice their dissatisfaction. An extended conversation was had where [redacted] attempted to further reiterate the parameters of the situation, and willingness to still give the 6k discount, but not the inaccurate online amount. The customer further voiced no longer being interested in purchasing a vehicle from the dealership, but thanked [redacted] for allowing them to voice their concerns over the phone. [redacted] Motors prides themselves on providing the best customer experience; with that goal, we aim to be honest with our customers regarding policies and the constant fluctuation of pricing in the automobile sector. Our goal is to satisfy the customer to the best of our capabilities, but also remain transparent that changes do and will occur daily with vehicle pricing and incentives. In the end, [redacted] Motors was abiding by policies to return the price to it's accurate amount, while still providing a significant discount.

My vehicle was serviced at this location exclusively. Safety checks and request by me to insure safety of brakes was not done properly. result= $$$jobearlier service dates when under lease not imediately avail. aprox 7 mo.s and 5000 miles ago request to inspect and atttend to brake issues while tires were being replaced due to a faulty strut issue I was informed no issues existed with brakes and pads had 70% wear left on them. despite report of squeak being audible by me. Servicer insisted no issues existed, After vehicle was purchased outright and returned on May 18th 2013 for imediate need for brake repair I was informed it was caused by malfuntion of caliper bracket to which Toyota had previously issued a TSB? I was informed it was techs opinion this caused the need for unusual wear and issue. I was informed no longer covered under warranty which was one month or less out of date. Attempts to resolve my belief cost other than pads should be born by dealer or Toyota were responded to by Servicer by telling me I would have to contact Toyota to open a complaint ( Case ) and wait Days for them to respond to determine how much they would participate ( contribute ) to repair. It was later confirmed this should not have been the case by [redacted] ( servicer ) [redacted] When I attempted to resolve my complaint with him directly. Back to May 18th, Presented with option of Paying $875.00 for repair work and following up with Toyota for contrbution or going without vehicle for Days I chose to Go to Monroe Brake for second Opinion. Monroe disputed most of What I conveyed to them and rplaced pads and Rotors for $350.00 and relased vehicle to me insisting It was completely Safe. In Summary Since No one Prior to service by Monroe had serviced the Vehicle other than Haddad for three years. I believe Service was inadequate at routine service inspections as issues with strut and premature tire wear was first discovered by me not the techs. Then despite my request for brake inspection and Knowleddge of Brake issues I was not aware of ( TSB ). Tech insisted no issue existed when first reported and still under warranty. I suspect a Pattern / practice of passing cost on to consumer and Toyota by dealership can be argued. I also have on same brake invoice of May 18th a suggestion that Air filters be replaced that were earlier replaced and paid for and should not need replacement so soon, As one more questionable charge associated with ongoing service from this Dealership. This vehicle At just over three years old and 29,000 total miles has been taken care of with exception of questionable service and maintained well. Should not be Subject to extensive and expensive repair unless it was a Lemon to begin with or Services were not performed correctly.Desired Settlementrefund of cost $ 350.00 for brake repair minus cost of pads which if replaced when asked would have prevented issue or total cost and replacement of caliper brackets which dealership is insisting, is/was the issue which should have been detected by mechanic when I first reported brake issues. I would like work to be performed at a certified repair shop other than Haddad to reassure there are no other issues Hadda Mechanics have missed as there have now been at least three strikes. Strut/ tire miss, Brake miss and Filter rplacement either not done or done inadequately to need replacement so soon or not needed and attempt to charge? finally I have also discovered Toyota has had rotor warping issues which I feel may have been the culprit all along regarding brakes but again should have been spotted by any resonably competent mechanic if inspection was performed correctly when requested.Business' Initial Response We did follow up with the customer. I called a Toyota rep and was able to get a one time good will repair out of warranty.Toyota will pay for the parts and the labor to replace the rear mounting brackets per the TSB 0366-10.The customer was asked to call toyota and open a case when we found out about this to see if they would help.Customer elected to have repairs done else with out factory parts.We do see camrys that do need brakes from 25k to 30k so having brakes done did not cost the customer more expense except brakets witch Toyota said would take care of.QWe did order the parts to have here if the customer did decide to have the repair made under one time goodwill.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)The business has not responded to my concerns of misdiagnosis and failure to repair the brakes when I requested before it became a major expense. How long has the TSB been in effect regarding faulty caliper brakets? and if the braket failure caused the issue as they claim it should be covered completely. Not just the braket.

Vehicle making noise in left back wheel area. Took vehicle twice to get repaired. Was told it was repaired, noise was gone. It is not. warranty.Vehicle was purchased November 18, 2013. [redacted] Lexus 350, 2007. Started hearing a clunking sound May 8th in the rear driver side wheel area. Called Haddads to set an appointment up for repair. They scheduled my car for Tuesday May 13. I told them the issue, they allegedly checked the hub bearing, said it was good then proceeded to fix sway bar links and bushings, then informed me the problem was fixed, no noise. I tested the car, it still made the noise. They told me to bring the car back on Saturday the 17th. I did, they replaced the hub bearing as I requested but the noise was still there. I went right back and told them the car still was not fixed. I was told by the[redacted] that I would get a call on Monday the 19th. Still waiting to hear from them. Meanwhile my car is still not fixed and I am very concerned about the clunking sound (unsafe). I was told the car is fine and that there isn't anything wrong by the service department but they would not give me a signed statement saying so. My warranty covers the needed repairs but it runs out soon. I feel as though they are stalling so that I have to pay for the repair. I can fax the statements given to me to back up my complaint. Thank you.Desired SettlementI want my car fixed, no noises, without paying anything . I already paid the deductible to get this problem fixed. No more runarounds.Business Response We road tested the car for the noise. we then lift checked and found that the rear sway bar and links where loose. we replaced and charged the customer $100.00 ded and warranty payed the balance. [redacted] said the noise was still there and said the noise was the rear wheel bearning. we said it was not but she wanted it replace anyways. We did replace the bearning and Haddad payed the ded for the repair. [redacted] took the car came back and said the noise was still there. At this point the employees that [redacted] has been in contact with she does not like sent in e-mail to us. If the car comes back to the shop to be diag again it will be at the customers expense unless it is covered under Marys extended warranty.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The bottom line is that my car is not repaired. I have lost a days work, spent $100.00 dollars and brought the car up to Haddads twice, only to still have the clunking sound occurring. Also I find it almost childish for them (Haddads) to say that I "don't like them". I have purchased two cars from them. I expect them (Haddads) to back up their vehicles and to give quality service. Instead I am getting dismissed and patronized ( told that the clunking sound is normal., nothing to worry about). They (Haddads) have been dishonest with me by telling me that the vehicle has been repaired, no more noise twice. I doubt they even test drove it, otherwise they would have heard the clunking sound. I want them to thoroughly check everything & fix what the warranty covers.Final Business Response THE CUSTOMER PAYED $ 100.00 DED ON THE SWAY BAR PARTS WITCH WHERE LOOSE. THE CUSTOMER WANTED THE WHEEL BEARING REPLACED EVEN WHEN WE SAID THAT WAS NOT THE PROBLEM. HADDAD PAYED THE $ 100.00 DED FOR THAT REPAIR. EACH TIME A COVERED REPAIR IS COVERED THERE IS A $ 100.00 DED. WE CAN ROAD TEST AGAIN WITH THE CUSTOMER TO HERE THE NOISE AND IF IT IS A COVERED REPAIR UNDER THE WARRANTY THE CUSTOMER WILL HAVE TO PAY THE $ 100.00 DED. IF IT IS NOT COVERED UNDER THE WARRANTY THEN THE CUSTOMER WILL HAVE TO PAY FOR THE REPAIR AS THEY ARE OUT OF THE MASS WARRANTY.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have made an appointment with my personal mechanic to troubleshoot and repair the car. I will follow up with the details. I plan on pursuing this complaint to gain restitution for negligence.