08/27/I am responding to the complaint Hadeed Carpet Cleaning received regarding [redacted] We are currently in contact with the customer and working on resolving the issueBob P [redacted] is offering her several different options to reach a resolutionI will send an update once a decision has been made.Should you have any questions or require additional information, please do not hesitate to contact meOtherwise, many thanks for your time and attention to this matterBest regards, Dan D
February 16, 2015I am responding to the complaint Hadeed Carpet Cleaning received regarding [redacted] and the pricing of her rugsMrHadeed and [redacted] discussed the issue at length and finally agreed upon a price on February 11, and the matter was settledShe agreed to pay the balance on her invoice and pick up her rugs at our Springfield LocationHer rugs are all cleaned and ready to be picked up [redacted] has yet to come in and pick up her rugs.Should you have any questions or require additional information, please do not hesitate to contact meOtherwise, many thanks for your time and attention to this matter.Best regards,Dan D
9/3/I wanted to update you on the complaint on August 24th I visited Hadeed's Corporate headquarters in Springfield, VA They stated they could not find the rug and would credit my charge and account and sent me an insurance form to start a claim to date they have done nothing
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: my rug has not yet been returned to me and my money has not yet been refunded Bob P [redacted] from Hadeed called me on August 29th and informed me that he had communicated with the person whose house they mistakenly delivered my rug to and that the other customer was out of the country (in Qatar) and was supposed to return in two weeks (approximately 9/12) and that Hadeed would retrieve my rug after his return This has yet to happen so I cannot accept their response at this time I am responding today 9/in order to comply with the Revdex.com letter dated 9/that indicated that I must respond within daysThank you for your help Regards, [redacted]
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08/27/I am responding to the complaint Hadeed Carpet Cleaning received regarding [redacted] We are currently in contact with the customer and working on resolving the issueBob P [redacted] is offering her several different options to reach a resolutionI will send an update once a decision has been made.Should you have any questions or require additional information, please do not hesitate to contact meOtherwise, many thanks for your time and attention to this matterBest regards, Dan D
February 16, 2015I am responding to the complaint Hadeed Carpet Cleaning received regarding [redacted] and the pricing of her rugsMrHadeed and [redacted] discussed the issue at length and finally agreed upon a price on February 11, and the matter was settledShe agreed to pay the balance on her invoice and pick up her rugs at our Springfield LocationHer rugs are all cleaned and ready to be picked up [redacted] has yet to come in and pick up her rugs.Should you have any questions or require additional information, please do not hesitate to contact meOtherwise, many thanks for your time and attention to this matter.Best regards,Dan D
9/3/I wanted to update you on the complaint on August 24th I visited Hadeed's Corporate headquarters in Springfield, VA They stated they could not find the rug and would credit my charge and account and sent me an insurance form to start a claim to date they have done nothing
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: my rug has not yet been returned to me and my money has not yet been refunded Bob P [redacted] from Hadeed called me on August 29th and informed me that he had communicated with the person whose house they mistakenly delivered my rug to and that the other customer was out of the country (in Qatar) and was supposed to return in two weeks (approximately 9/12) and that Hadeed would retrieve my rug after his return This has yet to happen so I cannot accept their response at this time I am responding today 9/in order to comply with the Revdex.com letter dated 9/that indicated that I must respond within daysThank you for your help Regards, [redacted]