Hadlegal Services

This is in response to the above referenced complaint ID initiated by [redacted] regarding a purchased made from [redacted] ** Please note that Hadlegal Services, LLC, is a third party firm that processes credit card transactions for merchant clients so that they are in legal compliance with local right of rescission rules We are not in any way involved in the sale or fulfillment of any product sold to the customer Our role as a third party is to fulfill properly received cancellation requests within the right of rescission period If a customer does not contact us within the right of rescission period, we settle the credit card transaction, releasing the funds to our merchant client All customers of our clients, including [redacted] , must sign an addendum to the purchase contract where the procedure for cancellation is clearly marked in bold type They must contact our firm, Hadlegal Services, in one of three traceable ways; email, fax, or certified mail We have no record that [redacted] contacted us regarding intent to cancel the transaction As their complaint letter states, they contacted [redacted] directly When we did not hear from the customer, we released the funds to [redacted] and settled the transaction Our role was completed at that point, and any issue now becomes a contractual issue between the customer and [redacted] ** The customer, after the transaction settled, did submit a dispute to their credit card company We responded by presenting the credit card company with our contract and other information regarding this transaction, and they agreed that the customer’s dispute was invalid Thus, because the customer did not contact us during the rescission period, any recourse must be sought directly through [redacted] ** Very truly yours, HADLEGAL SERVICES, LLC

This contract was written on 12-14-16.  Per state law, the customer has a three day rescission period in which to cancel the deal and receive a full refund.  The customer did indeed cancel within the rescission period.  Since they paid with a credit card, only a pre-authorization was...

done when the contract was signed.  The funds will not be captured and the bank will let the pre-authorization expire within 5-7 business days, meaning no money will have ever left the customer's account.

Our firm, In Compliance Services, handles cancellation requests during the state mandated rescission period.  Please note this is our only role in the transaction; we do not sell or service travel club memberships.  In this instance, the contract was signed on July 16, 2015 in...

Minnesota.  Minnesota has a ten day cancellation period.  As per the attached, we received correspondence from the [redacted] dated September 12, 2015 and postmarked September 14, 2015, well beyond the ten day rescission period.  Per our operating procedure, when we did not receive a cancellation request within the ten days, we settled the transaction and funded our client, [redacted] ending our role in the transaction.  Any recourse for the [redacted] at this point would have to be through [redacted] directly.

This is in response to the above referenced complaint ID initiated by [redacted] regarding a purchased made from [redacted].  Please note that Hadlegal Services, LLC, is a third party firm that processes credit card transactions for merchant clients so that they are in legal compliance...

with local right of rescission rules.  We are not in any way involved in the sale or fulfillment of any product sold to the customer. 
 
Our role as a third party is to fulfill properly received cancellation requests within the right of rescission period.  If a customer does not contact us within the right of rescission period, we settle the credit card transaction, releasing the funds to our merchant client.  All customers of our clients, including [redacted], must sign an addendum to the purchase contract where the procedure for cancellation is clearly marked in bold type.  They must contact our firm, Hadlegal Services, in one of three traceable ways;  email, fax, or certified mail. 
 
We have no record that [redacted] contacted us regarding intent to cancel the transaction.  As their complaint letter states, they contacted [redacted] directly.  When we did not hear from the customer, we released the funds to [redacted] and settled the transaction.  Our role was completed at that point, and any issue now becomes a contractual issue between the customer and [redacted]. 
 
The customer, after the transaction settled, did submit a dispute to their credit card company.  We responded by presenting the credit card company with our contract and other information regarding this transaction, and they agreed that the customer’s dispute was invalid.  Thus, because the customer did not contact us during the rescission period, any recourse must be sought directly through [redacted].
 
 
 
Very truly yours,
 
 
 
HADLEGAL SERVICES, LLC

This is in response to the above referenced complaint ID initiated by [redacted] regarding a purchased made from [redacted].  Please note that Hadlegal Services, LLC, is a third party firm that processes credit card transactions for merchant clients so that they are in legal compliance...

with local right of rescission rules.  We are not in any way involved in the sale or fulfillment of any product sold to the customer. 

 

Our role as a third party is to fulfill properly received cancellation requests within the right of rescission period.  If a customer does not contact us within the right of rescission period, we settle the credit card transaction, releasing the funds to our merchant client.  All customers of our clients, including [redacted], must sign an addendum to the purchase contract where the procedure for cancellation is clearly marked in bold type.  They must contact our firm, Hadlegal Services, in one of three traceable ways;  email, fax, or certified mail. 

 

We have no record that [redacted] contacted us regarding intent to cancel the transaction.  As their complaint letter states, they contacted [redacted] directly.  When we did not hear from the customer, we released the funds to [redacted] and settled the transaction.  Our role was completed at that point, and any issue now becomes a contractual issue between the customer and [redacted]. 

 

The customer, after the transaction settled, did submit a dispute to their credit card company.  We responded by presenting the credit card company with our contract and other information regarding this transaction, and they agreed that the customer’s dispute was invalid.  Thus, because the customer did not contact us during the rescission period, any recourse must be sought directly through [redacted].

 

 

 

Very truly yours,

 

 

 

HADLEGAL SERVICES, LLC

Our firm, In Compliance Services, handles cancellation requests during the state mandated rescission period.  Please note this is our only role in the transaction; we do not sell or service travel club memberships.  In this instance, the contract was signed on July 16, 2015 in...

Minnesota.  Minnesota has a ten day cancellation period.  As per the attached, we received correspondence from the [redacted] dated September 12, 2015 and postmarked September 14, 2015, well beyond the ten day rescission period.  Per our operating procedure, when we did not receive a cancellation request within the ten days, we settled the transaction and funded our client, [redacted] ending our role in the transaction.  Any recourse for the [redacted] at this point would have to be through [redacted] directly.