Haertel Monuments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Bob [redacted] No date on original Pre need or contract that we haveWe have signed contracts for the Pre need on March and May 2015, both marked paid in fullWhere is this money?Michele is not admitting that the price of the Pre need was included in the contract Thus, explaining Pre needs marked paid in fullOn page where the futuure lettering box is checked I understand because the Pre need is already included and marked paid in full.On PAGES 3,MICHELE SAYS I CHARGED THE CREDIT CARD FOR PRE NEEDS $ AND A SEECOND PAYMENT #1, FOR TOTAL O $1,872.00FIRST PAYMENT 1,INCLUDING VASESECOND PAYMENT INCLUDING PRE NEEDS 41,872.00FINAL PAYMENT $186.00TOTAL $3,559.00NOTE ON PAGES, MICHELE HAS COST OF PRE NEED AND SECOND PAYMENT FOR $1,872.00On Aug 26, called Haertel Monument, talked with Cindy, she said invoice was mistake to DISREGARDPre Need money was to be in a annuity on May 4, 2015On Nov 18,notified to cancel, as per request of Haertel MonumentMoney in a annuity you can not get out with out a penaltyWE NEVER SIGNED ANNUITY PAPERWhen canceling out Pre need, we noticed a lot of names they have notarizedRED FLAG!!!To settle this account, we would like the Pre needs back in contract as written.For the record we never said she stole $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Bob [redacted] No date on original Pre need or contract that we haveWe have signed contracts for the Pre need on March 25 2015 and May 4 2015, both marked paid in full. Where is this money?Michele is not admitting that the price of the Pre need was included in the contract . Thus, explaining Pre needs marked paid in fullOn page 1 where the futuure lettering box is checked I understand because the Pre need is already included and marked paid in full.On PAGES 3,4 MICHELE SAYS I CHARGED THE CREDIT CARD FOR 2 PRE NEEDS $500.00  AND A SEECOND PAYMENT  #1,372.00  FOR TOTAL O $1,872.00FIRST PAYMENT 4 1,501.00 INCLUDING VASESECOND PAYMENT INCLUDING PRE NEEDS 41,872.00FINAL PAYMENT $186.00TOTAL $3,559.00NOTE ON PAGES, MICHELE HAS COST OF 2 PRE NEED AND SECOND PAYMENT FOR $1,872.00On Aug  26, 2015 called Haertel Monument, talked with Cindy, she said invoice was mistake to DISREGARDPre Need money was to be in a annuity on May 4, 2015On Nov 18,2015 notified to cancel, as per request of Haertel Monument. Money in a annuity you can not get out with out a penalty. WE NEVER SIGNED ANNUITY PAPERWhen canceling out Pre need, we noticed a lot of names  they   have notarized. RED FLAG!!!To settle this account, we would like the 2 Pre needs back in contract as written.For the record we never said she stole $1000.00