Haffner Rentals LLC

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Contact Name and Title: Lynn [redacted] , Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @comcast.net Safety and maintenance has always been Haffner Rentals' top priority and we pride ourselves on our safety recordWe have protocols in place to make sure that our tenants can always get a hold of us hours a day, days a weekAnd when the protocol is used correctly, we respond with a call back within one hour or lessIn this case, we have responded to every call made by the tenant, except one, because the tenant did not use the protocol correctly and there was a delay in a repair callSince then the tenant has become hostile and verbally abusive, and even went so far as to not allow our maintenance manager to enter to the home after we scheduled an appointment with her to observe and correct her flooring issueAfter not allowing us entry to the home, she then called the office and sent an email saying she had called the police, without provocation, and stated, "She no longer felt safe with us being in her home." Since then the tenant has continued to email and call us, my house and my cell, with verbal hostility (which has all been recorded and turned over to our attorney to handle)She has even gone so far as to cyber-bully and tried to intimidate me and my staff with personal attacks on Facebook, social media outlets, and an ad on CraiglistShe has even attacked me on a Broker's webpage which has nothing to do with Haffner RentalsWe have tried to reach out to her boyfriend, also our tenant, to get into the home, but again we were threatened by her, not to contact him again and that she now had his phone! The tenants' lease terminates on Feb 29, naturally, and at that time, after they vacate, we will address any issues that may be in the homeUntil then, by advice of our attorney, we are not to have any contact with her unless it is a true emergencyThis is a situation of her own makingIf the boyfriend would reach out to us, we could make arrangements for her not to be in the home for any repair OFFER:

Initial Business Response /* (1000, 5, 2016/01/27) */
Contact Name and Title: Lynn [redacted], Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@comcast.net
Safety and maintenance has always been Haffner Rentals' top priority and we pride ourselves on our safety record. We have...

protocols in place to make sure that our tenants can always get a hold of us 24 hours a day, 7 days a week. And when the protocol is used correctly, we respond with a call back within one hour or less. In this case, we have responded to every call made by the tenant, except one, because the tenant did not use the protocol correctly and there was a delay in a repair call. Since then the tenant has become hostile and verbally abusive, and even went so far as to not allow our maintenance manager to enter to the home after we scheduled an appointment with her to observe and correct her flooring issue. After not allowing us entry to the home, she then called the office and sent an email saying she had called the police, without provocation, and stated, "She no longer felt safe with us being in her home." Since then the tenant has continued to email and call us, my house and my cell, with verbal hostility (which has all been recorded and turned over to our attorney to handle). She has even gone so far as to cyber-bully and tried to intimidate me and my staff with personal attacks on Facebook, social media outlets, and an ad on Craiglist. She has even attacked me on a Broker's webpage which has nothing to do with Haffner Rentals. We have tried to reach out to her boyfriend, also our tenant, to get into the home, but again we were threatened by her, not to contact him again and that she now had his phone! The tenants' lease terminates on Feb 29, 2016 naturally, and at that time, after they vacate, we will address any issues that may be in the home. Until then, by advice of our attorney, we are not to have any contact with her unless it is a true emergency. This is a situation of her own making. If the boyfriend would reach out to us, we could make arrangements for her not to be in the home for any repair.
OFFER: