Haffners Car Washes

I just received this in my officeMy understanding was the customer was to return to the site to fill out a report and allow us to take pictures of the alleged damageI had no incident report for this customer when 1st contacted [redacted] Carwash Division ManagerHaffner's Oil [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . I filled out an incident report the day the damage occurred. I have attempted to contact *** [redacted] , the district manager numerous times, both by his office and cell phone number and left numerous messages, as well as text messages. I have reached him twice by phone and he never mentioned anything about taking pictures of my car. Additionally, I have returned to the site of the car wash 3 times since this incident and spoke with the site manager on duty, who had my incident report with him on his desk. He told me he would have *** contact me and I never heard anything from ***. Since receiving this response from BBB, I returned to the car wash for the 4th time on 12/28/17 to have the damage photographed and to file an additional incident report. The manager at the site emailed this information to *** directly and attempted to call him while I was on site. I still have yet to receive a phone call from ***. I do not live locally to this car wash and have had to travel 30 miles, one way, to attempt to have this issue resolved. I have attached a copy of my original incident report, pictures of the damage, an estimate for the repairs, a statement from a witness and the text messages I have sent to *** (with no response). I am expressing concern that *** [redacted] , is intentionally avoiding all my efforts to reach him, in order to avoid paying for repairs. Regards, [redacted]

I just received this in my office. My understanding was the customer was to return to the site to fill out a report and allow us to take pictures of the alleged damage. I had no incident report for this customer when 1st contacted. [redacted]Carwash Division...

ManagerHaffner's Oil[redacted] [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I filled out an incident report the day the damage occurred. I have attempted to contact [redacted], the district manager numerous times, both by his office and cell phone number and left numerous messages, as well as text messages. I have reached him twice by phone and he never mentioned anything about taking pictures of my car. Additionally, I have returned to the site of the car wash 3 times since this incident and spoke with the site manager on duty, who had my incident report with him on his desk. He told me he would have [redacted] contact me and I never heard anything from [redacted]. Since receiving this response from Revdex.com, I returned to the car wash for the 4th time on 12/28/17 to have the damage photographed and to file an additional incident report. The manager at the site emailed this information to [redacted] directly and attempted to call him while I was on site. I still have yet to receive a phone call from [redacted]. I do not live locally to this car wash and have had to travel 30 miles, one way, to attempt to have this issue resolved. I have attached a copy of my original incident report, pictures of the damage, an estimate for the repairs, a statement from a witness and the text messages I have sent to [redacted] (with no response). I am expressing concern that [redacted], is intentionally avoiding all my efforts to reach him, in order to avoid paying for repairs.
Regards,
[redacted]