We want to first appologize for the late responce on this complaint We can unerstand the frustration caused by the error on our part From my research it appears as though we failed to record a delivery against your fuel assistance allotment which resulted in it looking like you had money left when you did not That is what caused the error We assure you this was done purely in error and had nothing to do with new employees or ownershipIt was however a result of someone going too fast and missing a step in our process When such errors occur we typically try to reach out to the customer to attempt to come up with a resonable resolution for the mistake We would generally ask you to make payments on the oil (typically at a discounted price) or allow us to come get the extra oil delivered This is a procedure we have followed when these type of mistakes occur since before you became a customer years ago It is unfortunate that the mistake was made and we will not persue the balance any further
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear Sir,We are sorry for the delay in receiving the $gas gift cardOur program had all good intentions to give back to our customers for services we providedThe unforeseen circumstances that occurred with the prepaid gift cards delayed the delivery by 4-weeksOur customer service did explain to all customers who scheduled a cleanout that the cards would be delayedThe $gift cards did mail out on 8/to all customers who had not received them.Thank you all for your patience.Haffners management
We appreciate you choosing Haffners propaneI have reviewed the sidewalk and the correspondence with our service dept for the address of [redacted] We do ask our new customers to call when under 20% to start the process of a tank swap or temporary tank on site in the winter when the ground is frozenThe temporary tanks did not get installed for the following reasonsHaffners service manager has had conversations with Mr [redacted] in the years prior to this sitewalk in August regarding this tank and not being safe to dig upWe had asked for this tank to be removed by the owner due to the aboveground pool, and retaining wall within feet of the underground tankThe ground in that area is all sand and could play a part in the ground eroding and the pool to be compromisedThis was all addressed over a year agoUnfortunately Mr [redacted] called and spoke with someone who was not familiar with this property and it was not noticed until the service manager was facilitating the new installs in DecemberI do not feel Haffners is responsible for any overcharged product from another companyThe homeowner was aware of this situation with the pool and retaining wall on top of this propane tankThe propane company who initially installed this tank should be responsible being it was not put in the proper place on that propertyThe tan should be on the gable end of the home, which is protocol for all contractors and propane companiesThe only other way around this tank location is if Mr [redacted] purchases the tank from the existing company and he can be in control of who he purchases propane formHe may reach out to me at Haffners propane
We want to first appologize for the late responce on this complaint We can unerstand the frustration caused by the error on our part From my research it appears as though we failed to record a delivery against your fuel assistance allotment which resulted in it looking like you had money left when you did not That is what caused the error We assure you this was done purely in error and had nothing to do with new employees or ownershipIt was however a result of someone going too fast and missing a step in our process When such errors occur we typically try to reach out to the customer to attempt to come up with a resonable resolution for the mistake We would generally ask you to make payments on the oil (typically at a discounted price) or allow us to come get the extra oil delivered This is a procedure we have followed when these type of mistakes occur since before you became a customer years ago It is unfortunate that the mistake was made and we will not persue the balance any further
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear Sir,We are sorry for the delay in receiving the $gas gift cardOur program had all good intentions to give back to our customers for services we providedThe unforeseen circumstances that occurred with the prepaid gift cards delayed the delivery by 4-weeksOur customer service did explain to all customers who scheduled a cleanout that the cards would be delayedThe $gift cards did mail out on 8/to all customers who had not received them.Thank you all for your patience.Haffners management
We appreciate you choosing Haffners propaneI have reviewed the sidewalk and the correspondence with our service dept for the address of [redacted] We do ask our new customers to call when under 20% to start the process of a tank swap or temporary tank on site in the winter when the ground is frozenThe temporary tanks did not get installed for the following reasonsHaffners service manager has had conversations with Mr [redacted] in the years prior to this sitewalk in August regarding this tank and not being safe to dig upWe had asked for this tank to be removed by the owner due to the aboveground pool, and retaining wall within feet of the underground tankThe ground in that area is all sand and could play a part in the ground eroding and the pool to be compromisedThis was all addressed over a year agoUnfortunately Mr [redacted] called and spoke with someone who was not familiar with this property and it was not noticed until the service manager was facilitating the new installs in DecemberI do not feel Haffners is responsible for any overcharged product from another companyThe homeowner was aware of this situation with the pool and retaining wall on top of this propane tankThe propane company who initially installed this tank should be responsible being it was not put in the proper place on that propertyThe tan should be on the gable end of the home, which is protocol for all contractors and propane companiesThe only other way around this tank location is if Mr [redacted] purchases the tank from the existing company and he can be in control of who he purchases propane formHe may reach out to me at Haffners propane