Hagadone Directories

The late fees will stay in place, per the contract that the customer signed, since payments were not made the months the customer was billed

Our Columbia Gorge telephone books are distributed every April Sales end in late January/early February Our salespeople meet with customers between 3-months before the phone books are distributed In this case, the customer signed a contract to advertise in our Columbia Gorge phone book (April distribution date) on May 21, The phone book was distributed over months ago now and the customer's contract cannot be canceled This customer has advertised with us for a few years now so she was well aware of the timing between when the contract was signed and when the phone book would be distributed/billing begins Our contracts do not auto-renew so after the current Columbia Gorge contract is paid off, the customer will not owe anything more since no contract for Columbia Gorge has been signed at this point in time

Complaint: [redacted] I am rejecting this response Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The sales rep lied to our business and bait and switched on what we wanted in the first place with promises to change itWhen we called to cancel/drop one of our ads/and reduce our size(Which we were told we could do) she was unable to be reached or tried to pass us off to BillFrom the very start after we signed I knew this was not a company we should be doing business with since the Salesman was putting us off and then eventually left the company and left our ads unattendedBill was also unresponsive about changing one of our ads to decrease costs and cancelling the other adThis is not fair for consumers Sincerely, [redacted]

The customer signed a contract for advertising in our North Idaho phone bookWithin days of signing the contract, the customer then sent in a cancellation request per the contract terms & conditions that he agreed toSince the customer's cancellation request was sent within a month of the customer signing the contract, we reduced the customer's ad size by 1/and his contract amount due by 1/Unfortunately the customer didn't like the terms & conditions of the contract that he signed and agreed to

Our Paradise Valley telephone book is distributed every October Our salespeople meet with customers to have them sign contracts for advertising 3-months before the next phone book comes out, as it takes many months to meet with all of our customers and get the phone book ready to
print
This customer met with a salesperson on 12/16/and signed a contract for advertising in our Paradise Valley phone book (October distribution date) The Paradise Valley phone book was distributed, on schedule, in October The customer began receiving bills by mail at her billing address that same month (on 10/4/16) A 2nd bill was sent in November (on 11/2/16) That bill was returned by the post office on 11/8/as "not deliverable as addressed...unable to forward." Our office left a voicemail for the customer regarding payment on 1/11/at 1:25PM Another voicemail was left for the customer on 12/1/at 11:34AM A 3rd bill was sent in December (on 12/5/16) The customer must have received that bill as she then called and left me a voicemail on the morning of 12/12/ She said that she wanted to cancel "her listing" with us I called her back the next day, on 12/13/at 3:34PM and explained to that it was too late to cancel the contract since it was signed a year ago and the phone book had been out for two months I also offered to get a copy of the contract to the customer for her records if she would like I never heard back from the customer until today We then sent a 4th bill this month (on 1/4/17) Every month a payment is not made, late charges accrue
I would be happy to actually speak with the customer if she would like to call us

The customer, Mr***, signed contracts for advertising for our Northwest Montana and North Idaho phone books All of our contracts include one page of terms & conditions which the customer agrees to when they sign The customer also receives a copy of the contract
and contract terms & conditions Our cancellation/decrease policy is clearly listed in the terms & conditions, section # It states that in order to cancel or decrease any contract after it is signed, the customer must send a letter by certified or registered mail to our office within business days of the contract being signed in order to completely cancel the contract or within calendar days of the contract being signed in order to cut the original contract amount in half No calls or emails are ever accepted
Unfortunately the customer chose not to follow the cancellation/decrease policy that he signed for and agreed to His ads and listings ran in each of the phone books as he originally signed for them Billing began on the customer's Northwest Montana contract in December, and on the customer's North Idaho contract in April, No payments have been made on either contract so the customer was sent to a collection agency on 5/11/ All of the customer's discounts that he received on the contract were taken back since the account is now in collections The customer's original net contract amounts, with finance charges to date, total $4, With the customer's discounts added back in, the gross amount due is now $8,

Hagadone Directories will continue on with the collections process since no payments have been made on the contracts that the customer signed and agreed to pay on.

The late fees will stay in place, per the contract that the customer signed, since payments were not made the months the customer was billed.

The customer signed a contract for advertising in our North Idaho 2016 phone book. Within 30 days of signing the contract, the customer then sent in a cancellation request per the contract terms & conditions that he agreed to. Since the customer's cancellation request was sent within a month of...

the customer signing the contract, we reduced the customer's ad size by 1/2 and his contract amount due by 1/2. Unfortunately the customer didn't like the terms & conditions of the contract that he signed and agreed to.

Our Columbia Gorge telephone books are distributed every April.  Sales end in late January/early February.  Our salespeople meet with customers between 3-11 months before the phone books are distributed.  
 
In this case, the customer signed a contract to advertise in our...

Columbia Gorge 2016 phone book (April 2016 distribution date) on May 21, 2015.  The phone book was distributed over 2 months ago now and the customer's contract cannot be canceled.  This customer has advertised with us for a few years now so she was well aware of the timing between when the contract was signed and when the phone book would be distributed/billing begins.
 
Our contracts do not auto-renew so after the current Columbia Gorge 2016 contract is paid off, the customer will not owe anything more since no contract for Columbia Gorge 2017 has been signed at this point in time.

Complaint: [redacted]I am rejecting this response because:
 
The sales rep lied to our business and bait and switched on what we wanted in the first place with promises to change it. When we called to cancel/drop one of our ads/and reduce our size(Which we were told we could do) she was unable to be reached or tried to pass us off to Bill. From the very start after we signed I knew this was not a company we should be doing business with since the Salesman was putting us off and then eventually left the company and left our ads unattended. Bill was also unresponsive about changing one of our ads to decrease costs and cancelling the other ad. This is not fair for consumers. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: the response from the business is full of lies. It is true that I signed the contract in Dec 2015. I have email records and documentation with the phone book guy that he was supposed to deliver me a bill in Jan 2016 and he never followed through. They never got my mailing address so when they say they have been mailing me bills to my address this is a lie. My mailing address is not my physical address. The first bill I got was taped to the door of my office on 12/05/16. When I called to get an explanation, I instead got the run around. I refuse to pay any late fees when they did not bill me in Jan 2016 and are over 12 months late. No one ever contacted me to get my mailing address and the reason I made a report is because I am concerned about the honesty of this business given the ease not using accurate information or giving an concern about the customer service. I have 2 bills in front of me- none were mailed to me and if they had done what they said, they would have sent a bill for $146 to my mailing address as I requested in Dec of 2015. I have not gottten a copy of the contract as stated from James. I have my own copy given to me Dec 2015 but why cant we resolve this with honest information. Again it is unfair and horrible business practice to penalize me for not sending a bill to me in Dec 2015. While it is not my job to figure out their errors, I suspect the employee I did business with in Dec 2015 did not do his job appopiately  and did not forward the appropiate information (eg.he dropped the ball and I am paying the price and now they want to pay late fees when they did not invoice me within a reasonable time frame. James talks about this invoice taped to my door like it is for this year but its over 1 year late in being given to me. 
here is a part of several emails from [redacted] and I in 2015. 
On 12/16/15 226pm
. Let's set up a time first week of January. You can bring me coffee I can pay you ??does 130 on 1/4 or 1/5 work for you if not will be semi- flexible ... Sent from my iPhone
On Dec 16, 2015, at 2:16 PM, [redacted] <[redacted]@blackphonebook.com> wrote:
 
Perfect and I totally understand
Merry Christmas and let me know if you still want a coffee delivery when you are back=)There is one more small initial when ever u can. Thank you
 
On Dec 16, 2015 2:06 PM, "[redacted]" <[redacted]@hotmail.com> wrote:
Hi :) just sent pic. Let me know if that looks ok and works for you. You will send bill to me ? And categories look good as is - like to avoid the DV and anger clients lol. Thanks again. [redacted]
 
 
The email clearly shows that [redacted] and I made agreement for him to bring bill to me in Jan so I could pay. He never did and dropped off. Nothing happens until I get a postcard on 12/5/16 )notice that is 1 YEAR LATER- a bill for $155.76 saying I am 90 days late in payment. Please help me resolve this lunacy!!!!! Im wasting lots of time on this and still have no fix or apology from the company. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I was not billed at the address I provided to them in 2013- which is [redacted]. I was not billed in Jan 2015 when I should have been billed and nothing in this current transaction went in any way similar to how all my previous business had gone with this company.  In the attachment, here is proof that what James says in untrue. They were provided my correct billing address. I think it is also important to note, that in all prior years of listings I was never sent a bill in the mail. Every time an agent came to office and I made payment or they emailed me the invoice and I provided my credit card information. further I always paid in full and next messed around with monthy billings. Given everything went the same every year until this recent insanity that started in December 2016. So when he says they dont bill until 12 months after I make a listing- that was never the case in the past and both us have the documents to prove this.  They made errors and want to hold me responsible for their mistakes and instead of taking accountability they continue to change facts and evade the issue of their poor business practices. I will not pay late fees when invoices were not sent to my mailing address and were not provided when I requested them. The emails also prove that the business had 2 valid ways to contact me to resolve any errors on their end. No calls were made to me about late payment as James as asserted. Calls were left about selling me more things and signing a new contract. One again I want an apology for the time of mine that has been wasted and the poor business practice combined with insinuations and information that are untrue. I will not pay late fees when I am not late in paying. They supposedly send a bill to another address when they have the correct info- their incompetence, not mine.  My documentation proves this. In summary, I want all late fees removed and an apology for the poor business practice and a real invoice sent to correct damn address. How hard is it to be honest and ethical?? [redacted]Sincerely,[redacted]