Hagedorn Appliances

We contacted the Owner of [redacted] and asked him to follow up with his insurance company to finishMrs [redacted] insurance claim We were informed today that the insurance adjuster will be in contact withMrs [redacted] and will go back to the house to finalize the claim.We are sorry this is taking as long as it has but we can't talk to the insurance company directlybecause we are not the home owner or the policy holder for this claim.We did help expedite the flooring company through our relationship with them and we removed as much debris from the house for Mrs [redacted] but we can't interfere with the insureds claim[redacted] Hagedorn Appliances

Ms [redacted] brought her vehicle to the dealership this week, The vehicle was re-cleaned and all applications were applied per our original purchase agreement It seems that when Ms [redacted] purchased her vehicle she needed to bring the vehicle in to have the protection products applied after delivery and for some reason we could not find a record of her return for this application We believe that this will settle this compliantJeff ***Dealer ManagerHonda of Lisle

The customer bought the appliance at HH GregWe had been out on her dishwasher under warranty and never found any issuesIt was always running and all functions tested as they shouldThe customer wanted to know who could fix the unit permanently so I gave the customer A-Service as an option to her and there would be no charge since the unit was in warrantyShe kept asking me why we couldn't fix it in a very degrading way so I told her that because she was getting agitated, we can decline to service herShe began to threaten meToday on 8.14.15, Bosch asked us if we would perform an exchange for her and I agreed toSo they are sending me the product and we are to contact her when the new product arrives to us which can take 7-business days on averageSo I feel at this point, her issue will be resolved

Ms [redacted] On November 2, 2015, you came in for your service visit, I was your service advisorMy name is James [redacted] You were initially here for a check engine light and mirror cover and came in with 122,miles on your SI informed you of the $diagnosis fee for the check engine light In addition I advised that you were due for the Volvo Factory Recommended maintenance at 120,milesI explained the timing belt, tensioner, idler pulley, spark plugs, cabin filter, etcwere due to be replaced at 120, milesYou approved the service for approx$You then asked about your headlight bulb replacement, and I quoted $labor plus the cost of the bulbsI also advised since you were spending approx$already, I could get you a no charge rental car while we were working on your carWe agreed on the $ and you signed the repair order.The next day, I contacted you regarding the check engine diagnosisWe found there was a faulty fuel pressure sensor and turbo control valveI quoted you $for the sensor and $for the valve, which you approvedI then gave you a quote on the mirror for $which you also approvedI then presented recommendations from the technician that was found while performing the 120,mile serviceI informed you that your front shock absorbers were worn out and quoted you $You approved the shocksI informed you about you’re a/c compressor pulley damageI quoted you $ parts and labor, which you also approvedThe last item we discussed was your worn rear brakes and warped brake rotorsI quoted you $and you approved the brakesI also advised you that you needed tires and wiper blades, which you declinedWe also discussed a 10% discount to help with the bill, which I agreedIf you add up all the repairs which you approved, the total comes to approx$I told you I would contact you when the work was complete.I contacted you when the vehicle was complete, and then I gave you the final total of $after the discountAt that point you told me the total should be $ I informed you had over $just in approved recommendations, in addition to the $ for the 120,mile serviceI then spoke to my managers and we lowered your bill to $4297, by discounting the parts and laborIn essence, you are asking to not have to pay for the 120,mile service which you were aware of and had already approvedWe have already discounted your bill by over $in addition to the no charge rental car we provided.Sincerely,James [redacted] Volvo of Lisle

We stand by our initial statements, and have no further comments to add.Greg ***Service DirectorVolvo of Lisle

Initial Business Response /* (1000, 5, 2015/10/09) */
Customer states dealer did not repair all items on list therefore I will have to pay another $deductible to have the repairs not completed done
All items on the initial repair order were addressedCustomer made an appointment with the
Service Manager to address his additional concernThe customer never came in for further diagnosisCustomer has not brought vehicle back for any additional concerns
Customer states CD player was out and I asked up front to recover the CD's in my old unit
The fault with the CD player was that it will not ejectWe were unable to retrieve the CD's
Customer states we only quoted for belt to be replaced for $
We spoke with the customer and he agreed to replace beltsWe documented the repair order when work was approved
Customer states we quoted $a day for a rental carAnd we charged the warranty company $per day
We did not charge the customer for the rental car at allThe warranty company paid for days of rental car for $
Customer states had to pay $per hour more than the warranty company would cover
The service manager *** *** spoke with the customer and negotiated the labor rateOur rate is $per hour before any work was performed on the vehicle
Customer states if I wanted to go to another dealer I would need to pay $to get my car back
Minimum diagnosis charge is $We had already performed diagnosis on the vehicleIf the customer wanted to take his vehicle elsewhere, there was simply a diagnostic charge of $
In addition, parts prices were adjusted lower so the customer would have the full lifetime warranty on all parts and would not have to use non-*** parts, or used parts
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not repair all of the items on the list
I asked times about the CD's and was promised a followup and never receivedI dont believe they even checked
On the phone the service manager told me belt, I had to pay and sign the service receipt to get my car back was not offered any way to contest
They gave me a with 90K miles and charged the warranty company full price, ethics issue
Service manager refused to negotiate labor rateThis is a statement
They did do a diagnosis but missed at least issuesI did set up an appointment with the service manager winch turned out to be on a day they were closed due to holidayI attempted to work out with General Manager due to past non returned calls by service manager but those calls (4+ calls) also went unreturned
I do agree it seems they did go out of the way to give me genuine *** partsThis is however the only type of customer service I receivedI plan to go to social media if I don't get a satisfactory response as well as state attorney officeA return call would also be nice
Final Business Response /* (4000, 9, 2015/10/20) */
We have reviewed your latest responseWe dispute all of your claims, and stand by our original statements

Complaint: ***
I am rejecting this response because:When I came in I, not you, told you I needed factory service and that the light was onI also told you the check engine light was on, that I needed the side mirror case replaced, that I needed shocks, and that I needed new bulbs for my head lightsThe only charge you were able to tell me up front was the factory service, and that you would call me back with suggestions and the pricingWhen you contacted me back, you did give me itemized pricing and I asked you for the all in total There were extra items in that all in totalYou said $3,should cover itThat is the only number I approved on that phone callI also complained that the price was steep, and you said you see to it that your current coupons would be applied to itI am very clear on what "all in" means, and I know what I approvedI most certainly did not approve each item individuallyYou even called me back, several minutes later, to confirm coupons would be addedWhen my car was finished, you gave me a figure much higher than I approvedHad you given me the real cost you planned to charge me, I never would have approved all the items, as you yourself said they all weren't a necessityYou eliminated my ability to analyze and compare my optionsYou roped me in and switched the price after the factI'm sure you'd be hard pressed to find anyone pleased with a discount on charges you never approvedThe point is that I asked for an all in price and you said $should cover itThen, you did not honor your quote, even though it was you who made the mistake.
Sincerely,
Sherisha ***

Ms. [redacted] brought her vehicle to the dealership this week,  The vehicle was re-cleaned and all applications were applied per our original purchase agreement.  It seems that when Ms. [redacted] purchased her vehicle she needed to bring the vehicle in to have the protection products applied...

after delivery and for some reason we could not find a record of her return for this application.  We believe that this will settle this compliant. Jeff [redacted]Dealer ManagerHonda of Lisle

Ms. [redacted]On November 2, 2015, you came in for your service visit, I
was your service advisor. My name is James [redacted]. You were initially here for
a check engine light and mirror cover and came in with 122,484 miles on your
2006 S40. I informed you of the $140 diagnosis fee for the check engine...

light.
In addition I advised that you were due for the Volvo Factory Recommended
maintenance at 120,000 miles. I explained the timing belt, tensioner, idler
pulley, spark plugs, cabin filter, etc. were due to be replaced at 120,000
miles. You approved the service for approx. $1200. You then asked about your
headlight bulb replacement, and I quoted $15 labor plus the cost of the bulbs. I
also advised since you were spending approx. $1500 already, I could get you a
no charge rental car while we were working on your car. We agreed on the $1500
and you signed the repair order.The next day, I contacted you regarding the check engine
diagnosis. We found there was a faulty fuel pressure sensor and turbo control
valve. I quoted you $350 for the sensor and $330 for the valve, which you
approved. I then gave you a quote on the mirror for $250 which you also
approved. I then presented recommendations from the technician that was found
while performing the 120,000 mile service. I informed you that your front shock
absorbers were worn out and quoted you $950. You approved the shocks. I
informed you about you’re a/c compressor pulley damage. I quoted you $1400
parts and labor, which you also approved. The last item we discussed was your
worn rear brakes and warped brake rotors. I quoted you $615 and you approved
the brakes. I also advised you that you needed tires and wiper blades, which
you declined. We also discussed a 10% discount to help with the bill, which
I agreed. If you add up all the repairs which you approved, the total comes to
approx. $5300. I told you I would contact you when the work was complete.I contacted you when the vehicle was complete, and then I
gave you the final total of $4900 after the discount. At that point you told me
the total should be $3500.  I informed
you had over $3500 just in approved recommendations, in addition to the $1200
for the 120,000 mile service. I then spoke to my managers and we lowered your
bill to $4297, by discounting the parts and labor. In essence, you are asking
to not have to pay for the 120,000 mile service which you were aware of and had
already approved. We have already discounted your bill by over $800 in addition
to the no charge rental car we provided.Sincerely,James [redacted]Volvo of Lisle

We contacted the Owner of [redacted] and asked him to follow up with his insurance company to finishMrs [redacted] insurance claim.  We were informed today that the insurance adjuster will be in contact withMrs [redacted] and will go back to the house to finalize the claim.We are sorry this...

is taking as long as it has but we can't talk to the insurance company directlybecause we are not the home owner or the policy holder for this claim.We did help expedite the flooring company through our relationship with them and we removed as much debris from the house for Mrs [redacted] but we can't interfere with the insureds claim.[redacted]Hagedorn Appliances

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
Anthony from Hagedorn lied in his response to the Revdex.com.  There was not a threat.  I stated that I would call Hagedorn every day for service until they finally fixed the issue.  He took offense to that since Hagedorn was unable to fix the dishwasher and he just could not admit that fact.  I'm waiting on a new dishwasher from Bosch but my statement against Hagedorn still stands.  They refused service on the 5th service call.  4 visits and they could not fix it.  Anthony should stick to facts when responding to a consumer complaint and not lie.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer bought the appliance at HH Greg. We had been out on her dishwasher under warranty and never found any issues. It was always running and all functions tested as they should. The customer wanted to know who could fix the unit permanently so I gave the customer A-1 Service as an option to...

her and there would be no charge since the unit was in warranty. She kept asking me why we couldn't fix it in a very degrading way so I told her that because she was getting agitated, we can decline to service her. She began to threaten me. Today on 8.14.15, Bosch asked us if we would perform an exchange for her and I agreed to. So they are sending me the product and we are to contact her when the new product arrives to us which can take 7-10 business days on average. So I feel at this point, her issue will be resolved.