In response to the complaint filed by [redacted] we present the following facts:Hagedorn’s, Inchad two propane tanks installed at the residence, each with a fill capacity of gallons of propane, for a total of gallons onsite if both tanks were filled to capacityThe [redacted] placed an order for propane in December (58200) and we delivered gallonsThey paid for it on February 10, – when they needed more gasThe [redacted] placed an order for propane in February (58881) and we delivered gallonsThey paid for it on February 28, The [redacted] placed and order for propane in March (59197) and we delivered gallonsThey paid for it on March 29, As you can see from the delivery tickets attached, the beginning percentage, which indicates how much propane was in the tank before we start pumping, the [redacted] had 20%, 25%, and 25% readings which tells us that they were absolutely not at risk of running outPlease note that documents which the [redacted] submitted consists of only one delivery ticket and three paid on account receipts, one of which is from a prior yearWe have attached copies of actual delivery tickets for 12/28/2016: invoice 58200, 2/15/2017: invoic [redacted] ***, and 3/17/2017: invoice [redacted] for your referencePrior delivery tickets are also on file and available upon request if neededFrom these facts, you can see that the first statement, “We had to have our tanks filled about every two weeks” is completely and provably falsePlease refer to attached copies of actual delivery tickets.The [redacted] usage for the winter season 2016-was actually less than their usage for the 2015¬winter season, which is provable according to actual delivery tickets.When the [redacted] voiced a concern about one of the tanks possibly leaking, Hagedorn’s responded by removing the tank in questionOne tank is sufficient to meet their LP consumption requirements.Thank youIf you have any further questions regarding resolution of this claim, please contact us.Regards, [redacted] Vice- President Hagedorn’s, Inc
In response to the complaint filed by [redacted] we present the following facts:Hagedorn’s, Inchad two propane tanks installed at the residence, each with a fill capacity of gallons of propane, for a total of gallons onsite if both tanks were filled to capacityThe [redacted] placed an order for propane in December (58200) and we delivered gallonsThey paid for it on February 10, – when they needed more gasThe [redacted] placed an order for propane in February (58881) and we delivered gallonsThey paid for it on February 28, The [redacted] placed and order for propane in March (59197) and we delivered gallonsThey paid for it on March 29, As you can see from the delivery tickets attached, the beginning percentage, which indicates how much propane was in the tank before we start pumping, the [redacted] had 20%, 25%, and 25% readings which tells us that they were absolutely not at risk of running outPlease note that documents which the [redacted] submitted consists of only one delivery ticket and three paid on account receipts, one of which is from a prior yearWe have attached copies of actual delivery tickets for 12/28/2016: invoice 58200, 2/15/2017: invoic [redacted] ***, and 3/17/2017: invoice [redacted] for your referencePrior delivery tickets are also on file and available upon request if neededFrom these facts, you can see that the first statement, “We had to have our tanks filled about every two weeks” is completely and provably falsePlease refer to attached copies of actual delivery tickets.The [redacted] usage for the winter season 2016-was actually less than their usage for the 2015¬winter season, which is provable according to actual delivery tickets.When the [redacted] voiced a concern about one of the tanks possibly leaking, Hagedorn’s responded by removing the tank in questionOne tank is sufficient to meet their LP consumption requirements.Thank youIf you have any further questions regarding resolution of this claim, please contact us.Regards, [redacted] Vice- President Hagedorn’s, Inc