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Hagen Rolf C

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Hagen Rolf C Reviews (4)

Initial Business Response / [redacted] (1000, 10, 2016/02/11) */ Thank you for getting in touch with usIt has all be solved with the consumer at our endThere is nothing more to report Regards, Mary M [redacted] Customer Service Coordinator Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

To whom it may concernWe received this complaint regarding this tank which this product normally retails for about $So paying $is well below its sale price We offered to refund the cost of the purchase, but cannot provide a 100$+ product for something that was sold “as is” with no warranty Please see the receipt attachedRegards, Customer ServiceRolf CHagen Inc

Initial Business Response / [redacted] (1000, 5, 2016/03/10) */ We thank you for contacting usWe have concluded that even though this is not a manufacture defect we are willing to replace the unit anywayWe have asked this consumer for his mailing address so that we could proceed in doing so Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/11) */ Hagen have now agreed to replace the itemThank you for your assistance

Complaint: I am rejecting this response because: the item was not sold "as is" the stamp on the receipt refers to the annuals (plants) that I purchased at the same time, not the tankAlbeit the tank was on sale, the local vendor was not selling an "as-is" tankI still feel the loss of profit(The original price on the tank was not at this store) is absorbed by the local store (Hagen still sold it to them at their price) so should make no difference on whether they stand by their warranty Sincerely, [redacted] ***

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