Hagen-Sinclair Research Recruiting Chico

I am confident that my team and I could not have done more to explain and rectify the situation.The screen shot that I presented was the opening page of the survey that the respondent took, with correct payment information clearly detailed.Our client also worked with her directly from December to correct the misunderstanding in our email about the source of the incentive and to apologizeHere is the correspondence:-----Original Message-----From: [redacted] < [redacted] @focusvision.com>To: [redacted] < [redacted] @aol.com>Sent: Wed, Dec 21, 8:pmSubject: RE: Executive Interview ConfirmationHi ***, I apologize for the silence (I was in and out of the office) but I was working with Research Now to get this resolved for youPlease see below for their exact responseAgain, we apologize for the inconvenience and if you still have any questions, please reach out to member services directlyOf course, keep me posted! Hi [redacted] The panel team has confirmed that [redacted] was creditedLet us know if she writes you backAgain, we apologize for the inconvenience [redacted] *Please note our offices will be closed December 23rd, December 26th, December 30th, and January 2nd for the Christmas and New Year's holidaysFrom: [redacted] [mailto: [redacted] @aol.com] Sent: Tuesday, December 20, 5:AMTo: [redacted] < [redacted] @focusvision.com>Subject: Re: Executive Interview Confirmation Another week and still no check At this point I think my only option is legal action -----Original Message-----From: [redacted] < [redacted] @focusvision.com>To: [redacted] < [redacted] @aol.com>Sent: Mon, Dec 12, 2:pmSubject: RE: Executive Interview ConfirmationHi ***, Please see below: From Research Now team – I think part of the issue is the panel member has multiple email addressesThey are registered under our panel at the following email addressI have replaced the digits in the email with [redacted] for privacy purposes In your last response to them please tell them to use and check this email that they are registered with to work with the panel teamThey were sent a notification on the 7th I am being informed that we will need to process all of the incentives at project completion [redacted] @aim.com [redacted] Account Executive,FocusVision [redacted] From: [redacted] [mailto: [redacted] @aol.com] Sent: Monday, December 12, 9:AMTo: [redacted] < [redacted] @focusvision.com>Subject: Re: Executive Interview Confirmation Yes, I have reached out to erewards with no answer I have tried calling them, but I only get a recording -----Original Message-----From: [redacted] < [redacted] @focusvision.com>To: [redacted] < [redacted] @aol.com>Sent: Mon, Dec 12, 12:pmSubject: RE: Executive Interview ConfirmationHi ***, I’m reaching out to my contact at Research Now for a status update and will get back to you as soon as I hear backIn the meantime, did you reach out to Member services? Research Now do have requirements that they want their members to followSo reaching out to them directly with the requested information will definitely accelerate the processI’m sorry, Research Now to manage all incentives and legally we are allowed to incentivize their panel directlyAlso, we apologize for not communicating accurate information during the interviews regarding incentivesJust to reiterate, incentives are to managed by Research Now directly (not by Decipher) and respondents to be incentivized as soon as the survey is closed (not after weeks)Rest assured, you will receive the incentive and I will do everything in my power to get this resolved as soon as possible Thanks for your continued patience, and we're sorry for any inconvenience this may have caused you! [redacted] From: [redacted] Sent: Wednesday, December 07, 1:PMTo: '***' < [redacted] @aol.com>Subject: RE: Executive Interview Confirmation Hi ***, I just spoke to folks at Research Now and they confirmed that someone from the member services should be reaching out by end of the week (I am hoping today)Since the panel is owned by Research Now, they would like to manage all incentives directlyNow if you would like to reach out to them sooner, they suggested you to submit a request via the member portalI’d suggest you waiting to hear back and if you still don’t, please reach out to me (let’s please allow time until Monday) Here is the direct link:https://www.e-rewards.com/contactus.do Thanks again! [redacted]

Our client was responsible for paying the $incentive and did not originally do so because according to her information, the respondent did not complete the studyAfter learning of the Revdex.com complaint, however, our client paid it and the respondent indicated that she received it

I am disgusted by the tone of the response This company informed me in writing that I would be sent check for $for my time Many weeks after the study, I inquired about the check and was then informed AFTER I had participated that the compensation had changed To imply I am the unethical party is ridiculous The screen shot that was attached was never presented to me What is unclear about this?To thank you for your time and feedback, Decipher will mail your $honorarium to this address: [redacted] Skaneateles, NY With kind regards, [redacted] [redacted] l Senior Project Director HAGEN / SINCLAIR RESEARCH RECRUITING INC., CHICO [redacted] l Chico, CA l [redacted] direct [redacted] @hagensinclair.com l www.hagensinclair.coThe response also states I was informed multiple times, throughout the process about the change Also untrue I was not informed until Dec23:Hi ***,Our original email that mentioned a $check was incorrectIt was based on the information that we had received from our client that Research Now panelists would be paid with checks.During the last round of correspondence between you, ***, and [redacted] we learned that Research Now pays their respondents in credits and not checksThere will not be an additional payment.I hope this clears up the misunderstandingPlease let me know if you have further questions.We appreciate your participation.Thanks, [redacted] Cross l PresidentHAGEN / SINCLAIR RESEARCH RECRUITING INC., CHICO [redacted] l Chico, CA l [redacted] direct [redacted] @hagensinclair.com l www.hagensinclair.com You made the mistake - own up to it and apologize instead of blaming me for asking for what I was promised! I am thrilled that I am no longer on your recruitment list!

[redacted] of Hagen/ [redacted] responded to Mark on Monday, February to explain the reporting error that led to the delayThe check is being mailed to him this week