[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I emailed the hague water company, never did get response back The only thing I did get was another bill with writing that we need to send payment or full or they will take legal action In my email to them I explained that the sink system was leaking and had to be turned off We have bought the last bags of salt and still no response Can you forward this on and see what to do next I am not getting anywhere and they want $to get rid of the system Regards, [redacted]
The said customer is behind on their lease by $They admitted they were struggling to make their lease paymentsCustomers are expected to fulfill their leasewe REALLY WORK HARD to re-work the loan when people get behindwe will call the customer and work out a better dealWe cant, however, just erase a debt if the customer is strugglingIf our company has done wrong, this complaint should go against usBut, if it is found that we have done no wrong, why should this complaint be held against us????
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: I am rejecting this response because: My request was to be able to return the water filterThere’s more to this than simply not knowing I needed to haggle in order to not get ripped offThe salesman was dishonest and the sales manager was incredibly rude and unprofessionalWe didn’t get the free RO system typically offered with this system and we were steeply overcharged for the entire systemThe system does not perform to the level we were told it wouldWe do not wish to do business with a company like this and want to return the system entirely Regards, [redacted] ***
I called the customer to see if there is something we can do to placate the customeron 12/26/they had a Hague Watermax water system installedthey were given a day right to cancel on this agreement, which they had acknowledgedon 1/25/she had decided to purchase the systemseveral weeks later we received word that she had changed her mindmost of the correspondence has come from her mother she was given:year warranty, parts and laborHague Watermaxyear soap packreverse osmosis We provide excellent service to our 16,customers, and always bend over backwards to keep them happywe will try our best to keep her happy through some offerencesWe 100% acknowledge no wrong doing in this occassion, as the dates of purchase and leases will reflect
The equipment was installed at least over a year ago Exact date is unknown without going thru all the paperwork The equipment is rented not purchased They are supposed to care for the equipment regarding salts and updates as they own the equipment They have never came and updated the equipment other than we had a guy here once we told him it leaked and had a wet spot on it and never heard back Hope this helps.Thanks [redacted]
Some people will bargain for better prices on the systemSales reps forego 90% of their commission to give a customer a great dealIf a customer does not push for this, they will not get itits obviously a case of simple economicsThere was no complaint against the company until the information was attained of a "better deal for an aqaintance." I am certain this will not solve the dissonance but we will give the customer a free year of filters to help ease the discomfort Tell us why here
In response to Mr***'s complaintWe did have to send a technician with the capabilities to remove his original unit out of the home after the initial installationAfter the trouble with the annual maintenance, we did replace Mr***'s unit with a new unitThe water tested great at the last service call, and also at all the previous appointmentsI have spoke with Mr [redacted] as a follow up after the latest appointment, and everything is working greatWe are here if he needs any assistance in the future
Filter was mailed to themwe apologize if the sales rep ran out of giftscould you please not hold this against our company in the way of lowering our rating
We will then email you to schedule your filter change, if you agree to catch up your past due, which is $as of 02/24/The last payment we received was in September The "service charges" are late fees that will accumulate each month if you are behind on your billMost companies call the customer's that owe them money, so I do not believe we are in the wrong for doing soWe would have to take legal action if we needed to in the future, and that is why you were told that informationWhen it comes to the soap we offer, we give you a points package every years of 8,pointsYou can order a value pack of soap which comes with different scentsIf you are ordering this soap and using the soap correctly, this should prevent you from having to purchase soapThe lease is a year contract which began July They are required to make a minimum of payments according to their contractWe are willing to negotiate the remaining balance on the lease, but it seems to be very hard to get a hold of the customer, so we will try the email method from now on
we will make an exception for this customer and service her unit for freewe changed our warranty in or around to including all parts and labor if filters are changed every year
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I emailed the hague water company, never did get response back The only thing I did get was another bill with writing that we need to send payment or full or they will take legal action In my email to them I explained that the sink system was leaking and had to be turned off We have bought the last bags of salt and still no response Can you forward this on and see what to do next I am not getting anywhere and they want $to get rid of the system Regards, [redacted]
The said customer is behind on their lease by $They admitted they were struggling to make their lease paymentsCustomers are expected to fulfill their leasewe REALLY WORK HARD to re-work the loan when people get behindwe will call the customer and work out a better dealWe cant, however, just erase a debt if the customer is strugglingIf our company has done wrong, this complaint should go against usBut, if it is found that we have done no wrong, why should this complaint be held against us????
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: I am rejecting this response because: My request was to be able to return the water filterThere’s more to this than simply not knowing I needed to haggle in order to not get ripped offThe salesman was dishonest and the sales manager was incredibly rude and unprofessionalWe didn’t get the free RO system typically offered with this system and we were steeply overcharged for the entire systemThe system does not perform to the level we were told it wouldWe do not wish to do business with a company like this and want to return the system entirely Regards, [redacted] ***
I called the customer to see if there is something we can do to placate the customeron 12/26/they had a Hague Watermax water system installedthey were given a day right to cancel on this agreement, which they had acknowledgedon 1/25/she had decided to purchase the systemseveral weeks later we received word that she had changed her mindmost of the correspondence has come from her mother she was given:year warranty, parts and laborHague Watermaxyear soap packreverse osmosis We provide excellent service to our 16,customers, and always bend over backwards to keep them happywe will try our best to keep her happy through some offerencesWe 100% acknowledge no wrong doing in this occassion, as the dates of purchase and leases will reflect
The equipment was installed at least over a year ago Exact date is unknown without going thru all the paperwork The equipment is rented not purchased They are supposed to care for the equipment regarding salts and updates as they own the equipment They have never came and updated the equipment other than we had a guy here once we told him it leaked and had a wet spot on it and never heard back Hope this helps.Thanks [redacted]
Some people will bargain for better prices on the systemSales reps forego 90% of their commission to give a customer a great dealIf a customer does not push for this, they will not get itits obviously a case of simple economicsThere was no complaint against the company until the information was attained of a "better deal for an aqaintance." I am certain this will not solve the dissonance but we will give the customer a free year of filters to help ease the discomfort Tell us why here
In response to Mr***'s complaintWe did have to send a technician with the capabilities to remove his original unit out of the home after the initial installationAfter the trouble with the annual maintenance, we did replace Mr***'s unit with a new unitThe water tested great at the last service call, and also at all the previous appointmentsI have spoke with Mr [redacted] as a follow up after the latest appointment, and everything is working greatWe are here if he needs any assistance in the future
WE WILL OFFER A FINAL SETTLEMENTREMEMBER, UNDER THE TERMS OF HER LEASE WE ARE NOT REQUIRED TO DO THIS
Filter was mailed to themwe apologize if the sales rep ran out of giftscould you please not hold this against our company in the way of lowering our rating
We will then email you to schedule your filter change, if you agree to catch up your past due, which is $as of 02/24/The last payment we received was in September The "service charges" are late fees that will accumulate each month if you are behind on your billMost companies call the customer's that owe them money, so I do not believe we are in the wrong for doing soWe would have to take legal action if we needed to in the future, and that is why you were told that informationWhen it comes to the soap we offer, we give you a points package every years of 8,pointsYou can order a value pack of soap which comes with different scentsIf you are ordering this soap and using the soap correctly, this should prevent you from having to purchase soapThe lease is a year contract which began July They are required to make a minimum of payments according to their contractWe are willing to negotiate the remaining balance on the lease, but it seems to be very hard to get a hold of the customer, so we will try the email method from now on
we will make an exception for this customer and service her unit for freewe changed our warranty in or around to including all parts and labor if filters are changed every year