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Hague Quality Water of the Susquehanna Valley

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Reviews Hague Quality Water of the Susquehanna Valley

Hague Quality Water of the Susquehanna Valley Reviews (7)

This company sent a repairman to service my water system on 3/21/everything was ok until I asked for my old filters and the serviceman said that the filters (used and old) belonged to the companyi've never heard of such a ridiculous thing and also said it was in my contract which I just got done reading from front to back and never once says anything like that in itso when I call on 3/25/@ 12noon and spoke with Brenda she agreed with the serviceman that they had the right to confiscate the old and replace then with newyea fine and dandy but I paid for the new ones and the old ones where mine so I can get them cheaper somewhere else their is nothing in my contract that says anything and them stealing whats mine and not having to return them

Dear Revdex.com, We contacted *** *** and sent him a No Charge the filters he requested He was thankful and appreciative He also said he would contact you

1/5/15
Dear [redacted]
I am sorry the the inconvienence our calls caused you.  I removed your information from our files and you won't be called again.  
Sorry, 
Gary B.

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I was contacted by Brenda after she had called my wife with demands and was hung up on.  The company did send me new filters.

The product is good when it works. Don't believe what they say that it takes less than 1 cent a day to operate. They call and hassle you about every month that the filter needs changed after the warranty period is over and it costs about $300 each time and they recommend annually. Why was this not done during the warranty period? Also their warranty is not adequate. Even thought it's a faulty part covered by the warranty, it only covers the part, but not the very expensive shipping cost to ship the item to you and you have to pay to ship the old part back to them. Also, installation is not included, I do not recommend using Hague. If I had a choice to do it again I would not use them. Particularly for the price of the product, I would expect better service and warranty.

Review: In January, 2013 we were under contract and had given a deposit to Hague Water ([redacted] County area). That distributorship defaulted in providing the contracted work. We ultimately received a refund of our money. The Hague regional rep, [redacted], sent us to the Hague Distributorship in [redacted], PA noting that they were now handling the [redacted] County, PA area. We signed a contract with them to install a complete home reverse osmosis system (whole house filter) along with all associated equipment and holding tanks. They were to install by the end of June or first week in July. Our contract did not indicate any deposit and we refused to provide a deposit based on our previous experience with Hague of [redacted] County. I received a telephone call soon after signing the contract from the sales rep confirming that the owner would not need a deposit and the equipment was in fact ordered. Today, June 28, 2013 I received a phone call from the sales rep that the owner never ordered the equipment and has now refused to order the equipment without a $7000 deposit. Our contract was signed June 18, 2013.Desired Settlement: I would hope that Hague would fulfill its obligation under the contract in an expedited time frame as we are currently using bottled water for all food prep.

Business

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Description: Water Filtration & Purification Equipment

Address: 118 N 7th St, Akron, Pennsylvania, United States, 17501-1344

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