Revdex.com RE: ID [redacted] Hahn Supply, Inc Dba Hahn Tool Center The Milwaukee drill, model #5378-20, was sent to us via one of our customers (a builders supply) on behalf of the complainantThe customer gave no indication as to what was wrong the first time it was sent in and we missed the gear shifter issue The second time it was sent in with the information that the tool would not work when under a load I found that the motor had been over heated and burnt, and the linkage in the shifting mechanism was bent In my opinion this was not a manufacturing defect as the serial number indicated that it was manufactured in and a defect in workmanship should have shown up early on I did leave the tool unassembled so that the customer could see the damage and we did not charge the customer for time or transportation I have given the customer our Milwaukee Tool account Managers phone number so he can contact him directly ( [redacted] ), or he can go to https://www.milwaukeetool.com/eService where he can send the tool directly to Milwaukee for evaluation, including free shipping We regret that the customer is unsatisfied with our service but as an Authorized Repair Center we have to follow the manufacturer’s warranty guidelines
Revdex.com RE: ID [redacted] Hahn Supply, Inc Dba Hahn Tool Center The Milwaukee drill, model #5378-20, was sent to us via one of our customers (a builders supply) on behalf of the complainantThe customer gave no indication as to what was wrong the first time it was sent in and we missed the gear shifter issue The second time it was sent in with the information that the tool would not work when under a load I found that the motor had been over heated and burnt, and the linkage in the shifting mechanism was bent In my opinion this was not a manufacturing defect as the serial number indicated that it was manufactured in and a defect in workmanship should have shown up early on I did leave the tool unassembled so that the customer could see the damage and we did not charge the customer for time or transportation I have given the customer our Milwaukee Tool account Managers phone number so he can contact him directly ( [redacted] ), or he can go to https://www.milwaukeetool.com/eService where he can send the tool directly to Milwaukee for evaluation, including free shipping We regret that the customer is unsatisfied with our service but as an Authorized Repair Center we have to follow the manufacturer’s warranty guidelines