Hahn’s Septic Tank Service

We had some communication barriers with this couple, as they speak very little English, and had several names which they used: [redacted] ***, [redacted] **, [redacted] **, and [redacted] We did our best to understand and address their complaints? There was a failure In one of the pipes we installed in a septic system (we did not build) for the previous home? owner, but damage did not occur during the installIn spite of this, we repaired the pipe, no charge, as it was a very costly system The invoices we Issued to the **'s were for [redacted] **, who called In July of for a septic tank pumping, and a service call, plus taxes, for $They paid with a credit ? card(See attached copies) Eight months later, they placed a service call for [redacted] **, in March of 2016, requesting a septic cleaningThey were charged $plus tax, for a total of $270.00, and they paid this with their check #***.? ? (See attached paid invoice copy) Part of the confusion Is that the septic tank cleaning service was ordered under several different names, and we did not make the connection to the address As a good faith effort to resolve the issues, Hahns Septic will return both payments (Please let us know which name to write the check out to) for a total of $We will also, upon? receipt of a picture indicting the area in dispute, repair any damage caused by us effecting the repair of the broken pipe.? We will topsoil and apply grass seed We will also request the couple agree to not contact us in the future, and sign off in writing, using all names previously given Thank? you, Linda MHahn's Septic Tank Service

We had some communication barriers with this couple, as they speak very little English, and had several names which they used: [redacted] ***, [redacted] **, [redacted] **, and [redacted] ***. We did our best to understand and address their complaints. There was a failure In one of the pipes we installed in... a septic system (we did not build) for the previous home owner, but damage did not occur during the install. In spite of this, we repaired the pipe, no charge, as it was a very costly system. The invoices we Issued to the **'s were for [redacted] **, who called In July of 2015 for a septic tank pumping, and a service call, plus taxes, for $370.00. They paid with a credit card. (See attached copies). Eight months later, they placed a service call for [redacted] **, in March of 2016, requesting a septic cleaning. They were charged $250.00 plus tax, for a total of $270.00, and they paid this with their check #***. (See attached paid invoice copy). Part of the confusion Is that the septic tank cleaning service was ordered under several different names, and we did not make the connection to the address. As a good faith effort to resolve the issues, Hahns Septic will return both payments (Please let us know which name to write the check out to) for a total of $640.00. We will also, upon receipt of a picture indicting the area in dispute, repair any damage caused by us effecting the repair of the broken pipe. We will topsoil and apply grass seed. We will also request the couple agree to not contact us in the future, and sign off in writing, using all names previously given. Thank you, Linda M. Hahn's Septic Tank Service

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am extremely sorry and frustrated to writing you again regarding the septic system Hahn's Septic Tank Service built up at ** *** ***, ***, NY *** My husband and I are the current owners of the house. We bought the house in the beginning of 2014. For the purpose of selling the house of ** *** ***, the previous owner Mr *** hired Hahn's Septic Tank service built up a new septic system After we moved in, the septic system clogged more times. Hahn's sent workers more than timesBut the problem never has been really solved. We have sent complaint to Revdex.com last September. Thanks Revdex.com helped us to get refund from Hahn's. We have claimed that we will go to Hahn's again if the same problem happen again. The system clogged again in the beginning of the April. The flood has been coming out in the basement ( see pictures attached). We called another Plumbing company *** to come to investigate and solve the problem. Finally they found that they are unable to solve the problem because the original infrastructure system was built improperly by the builder. They wrote a statement to clarify the real issue on paper which is attached in our mail. Unfortunately, Hahn’s Septic has built a bad system and repaired times in wrong places Please review the third party plumbing company ***’s statementIt clearly identified that what and where is the real issueBut how come Hahn’s Septic is unable to find it? We guess that they knew the problem but didn't want to fix and tried to hide the real problem and leave it to us (customer) We are requesting Hahn's Septic Tank Service to come again to solve the real problem thoroughly. We do not want to see the problem again And also we want Hahn’s Septic reimburse our payment to *** PlumbingThey built a bad system and we are not entitled to pay it We also request $ compensation from Hahn’s Septic to cover our basement flooding damageA lot boxes have been soaked and goods inside are damagedIt must be paid by them for covering our lost Currently we are not seeking the compensation for the time and deep troubles we were in again and again. It cost us so much timewe keep the right seek this compensation for sure if the problem happen again Thanks Revdex.com again for your kind help in the past and in the future! Regards, *** ** ** *** *** Current owners

As a good faith effort and in order to satisfy the customer's original complaint, Hahns Septic dug up the area where the pipe was broken We maintain the break did not occur during installation, if it did, the system would have never worked at all We repaired the pipe, applied top soil and reseeded the disturbed area, and refunded all of the money paid when they called for a septic pumping due to a build up of cooking grease in the line A septic system is not warrantee able due to the possible misuse of the system by the consumerWorkmanship is guaranteed, and the system has been functioning as it was designed since last fall, and we have not heard from the consumer until now As far as we are concerned, we have been more than equitable, and consider the matter closed

We had some communication barriers with this couple, as they speak very little English, and had several names which they used: *** ***, *** **, *** **, and ** *** *** We did our best to understand and address their complaints There was a failure In one of the pipes we installed in
a septic system (we did not build) for the previous home owner, but damage did not occur during the installIn spite of this, we repaired the pipe, no charge, as it was a very costly system The invoices we Issued to the **'s were for *** **, who called In July of for a septic tank pumping, and a service call, plus taxes, for $They paid with a credit card(See attached copies) Eight months later, they placed a service call for *** **, in March of 2016, requesting a septic cleaningThey were charged $plus tax, for a total of $270.00, and they paid this with their check #***. (See attached paid invoice copy) Part of the confusion Is that the septic tank cleaning service was ordered under several different names, and we did not make the connection to the address As a good faith effort to resolve the issues, Hahns Septic will return both payments (Please let us know which name to write the check out to) for a total of $We will also, upon receipt of a picture indicting the area in dispute, repair any damage caused by us effecting the repair of the broken pipe. We will topsoil and apply grass seed We will also request the couple agree to not contact us in the future, and sign off in writing, using all names previously given Thank you, Linda MHahn's Septic Tank Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am extremely sorry  and frustrated to writing you again regarding the septic system Hahn's Septic Tank Service built up at [redacted], NY [redacted]. My husband and I are the current owners of the house.  We bought the house in the beginning of 2014.  For the purpose of selling the house of [redacted], the previous owner Mr [redacted] hired Hahn's Septic Tank service built up a new septic system. After we moved in,  the septic system clogged more 4 times.  Hahn's sent workers more than 4 times. But the problem never has been really solved.  We have sent complaint to Revdex.com last September.  Thanks Revdex.com helped us to get refund from Hahn's.  We have claimed that we will go to Hahn's again if the same problem happen again.  The system clogged again in the beginning of the April.  The flood has been coming out  in the basement ( see pictures attached).  We called another Plumbing company [redacted] to come to investigate and solve the problem.  Finally they found that they are unable to solve the problem because the original infrastructure system was built improperly by the builder.  They wrote a statement to clarify the real issue on paper which is attached in our mail.  Unfortunately, Hahn’s Septic has built a bad system and repaired 4 times in wrong places. Please review the third party plumbing company [redacted]’s statement. It clearly identified that what and where is the real issue. But how come Hahn’s Septic is unable to find it?  We guess that they knew the problem but didn't want to fix and tried to hide the real problem and leave it to us (customer). We are requesting Hahn's Septic Tank Service to come again to solve the real problem thoroughly.  We do not want to see the problem again. And also we want Hahn’s Septic reimburse our payment to [redacted] Plumbing. They built a bad system and we are not entitled to pay it. We also request $ 1000 compensation from Hahn’s Septic to cover our basement flooding damage. A lot boxes have been soaked and goods inside are damaged. It must be paid by them for covering our lost. Currently we are not seeking the compensation for the time and deep troubles  we were in again and again.  It cost us so much time. we keep the right seek this compensation for sure if the problem happen again. Thanks Revdex.com again for your kind help in the past and in the future! Regards, [redacted] Current owners

As a good faith effort and in order to satisfy the customer's original complaint, Hahns Septic dug up the area where the pipe was broken.  We maintain the break did not occur during installation, if it did, the system would have never worked at all.   We repaired the pipe, applied top soil and reseeded the disturbed area, and refunded all of the money paid when they called for a septic pumping due to a build up of cooking grease in the line.  A septic system is not warrantee able due to the possible misuse of the system by the consumer. Workmanship is guaranteed, and the system has been functioning as it was designed since last fall, and we have not heard from the consumer until now.  As far as we are concerned, we have been more than equitable, and consider the matter closed.

We had some communication barriers with this couple, as they speak very little English, and had several names which they used: [redacted], and [redacted]. We did our best to understand and address their complaints.  There was a failure In one of the pipes we installed in...

a septic system (we did not build) for the previous home  owner, but damage did not occur during the install. In spite of this, we repaired the pipe, no charge, as it was a very costly system. The invoices we Issued to the **'s were for [redacted], who called In July of 2015 for a septic tank pumping, and a service call, plus taxes, for $370.00. They paid with a credit  card. (See attached copies). Eight months later, they placed a service call for [redacted], in March of 2016, requesting a septic cleaning. They were charged $250.00 plus tax, for a total of $270.00, and they paid this with their check #[redacted].   (See attached paid invoice copy). Part of the confusion Is that the septic tank cleaning service was ordered under several different names, and we did not make the connection to the address. As a good faith effort to resolve the issues, Hahns Septic will return both payments (Please let us know which name to write the check out to) for a total of $640.00. We will also, upon  receipt of a picture indicting the area in dispute, repair any damage caused by us effecting the repair of the broken pipe.  We will topsoil and apply grass seed. We will also request the couple agree to not contact us in the future, and sign off in writing, using all names previously given. Thank  you, Linda M. Hahn's Septic Tank Service