Hai Bales Photography

These photos and refund have been delivered directly to the client July 11th, The Matter has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowCan I please get the tracking information for the copies of the images? It has been over week and I still have not received the images Also in response to the previous company response email, as you can see in my numerous attachments as well as the copy of the contract I uploaded, the contract is actually in my nameI don't see why us contacting her back in November is an excuse for not getting the images to usAlso, she says that we did not respond to her emails? Actually, we were the ones requesting the images so she was the one who did not respond to our emails (as you can also see in the numerous email copies I have attached to my previous responses) Regards, [redacted] ***

Hello,I am so sorry I must have missed the email on 7/stating that she had responded I wanted to give you an update for this case please On 7/AFTER she was notified of a better business complaint she low and behold had my photos and partial credit She dropped them off to my son and hours later asked me to cancel the Revdex.com complaint When I got home around 6PM- I looked at the photos and they are not what I ordered I am still to this day missing photos She has never fully delivered the product Can you please update the complaint so anyone who works with her sees that she doesn’t follow throughThank you so much, again I am truly sorry I missed that email[redacted]

From: Amanda K [redacted] Date: Fri, May 20, at 1:AMSubject: Complaint against Hai Bales Photography from *** ***.To: ***@cleveland.Revdex.com.org, [redacted] [redacted] @ [redacted] , [redacted] < [redacted] > To whom it may concern, I have copied all three agencies I'm aware that Mr [redacted] has filed complaints withI've included multiple attachments, as well as a copy of the shipping label in which I dropped into the Parma Mail Box at the Post Office on Day Drive around 1:30am Friday, May 20th, There are a total of discs and over images including every single outtake, blink, no flash, photobombedETC.( these are images clients typically NEVER EVER SEE )Attached is also the link of the original gallery, which completely documents the dayAbout 1/of the images I shot that day were includedwhich is about par, since I photograph everything from at least 2-angles and to account for blinking, etc and select the bestThere gallery will remain live until the one year anniversary of their engagement party I would also like to state for the record, he not only contacted one, but several agencies to resolve this matter, and has yet to pick up the phone to call meHe also has remarked on one or more agencies that it was his wedding I photographed, which indeed I did not I’ve attached that, as well as a copy of the gallery information date, showing when they received their photos [redacted] password: [redacted] Please let me know if there is anything else I can help you with, and how I can ensure this complaint doesn't effect me in the future

From: Hai Bales Date: Tue, May 24, at 7:PMSubject: Re: Complaint against Hai Bales Photography from *** ***To: Amanda K*** Cc: ***@cleveland.Revdex.com.org, *** *** ***@cleveland.Revdex.com.orgI am at a loss as to how to respond to this, I explained that files mistakenly can be merged (i.eThe dsc_image # as I had told each of you as well) they were indeed numerically correct, and metadata tagged with time stampsWhich I also stated when I spoke to each of youNoting there is no more then a minute gap between image tags.The package purchased was not in fact a wedding, it was not to photograph a wedding, it was for an engagement partyThat is an entirely separate animalThey received nearly 100images per hour, which is 2x the rate for weddingsAll of which were in fact uploaded back in Oct2015.As for the phone conversation, if his last attempt was in November and I referenced it, clearly we spoke or he left a voicemail and I respondedThe next communication following his ignoring my emails in reference to the flash drive space, were these complaints.Lastly and my final statement to this matter is that the contract is not even in his name, but in his fiancé ***'s name, who I've yet to have communication with in 2016, and had my photographs as her Facebook profile photos and on other social media outlets.I thank each of you for your time, and for actively addressing each complaint and doing your jobs soundlyI'm just very upset with the way this was handled and the "references to an event far different from what was photographed"If any further attention is needed, please let me knowI did not copy Mr*** on this email, as I wish to have zero further communication with himThank you very much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Can I please get the tracking information for the copies of the images? It has been over week and I still have not received the images.
Also in response to the previous company response email, as you can see in my numerous attachments as well as the copy of the contract I uploaded, the contract is actually in my nameI don't see why us contacting her back in November is an excuse for not getting the images to usAlso, she says that we did not respond to her emails? Actually, we were the ones requesting the images so she was the one who did not respond to our emails (as you can also see in the numerous email copies I have attached to my previous responses).
Regards,
*** ***

These photos and refund have been delivered directly to the client July 11th, 2017. The Matter has been resolved.

From: Amanda K[redacted] <amandak[redacted]@gmail.com>Date: Fri, May 20, 2016 at 1:49 AMSubject: Complaint against Hai Bales Photography from [redacted]...

[redacted].To: [redacted]@cleveland.Revdex.com.org, [redacted].[redacted] <[redacted]>
To whom it may concern, 
I have copied all three agencies I'm aware that Mr. [redacted] has filed complaints with. I've included multiple attachments, as well as a copy of the shipping label  in which I dropped into the Parma Mail Box at the Post Office on Day Drive around 1:30am Friday, May 20th, 2016. There are a total of 3 discs and over 2000 images including every single outtake, blink, no flash, photobombed. ETC.( these are images clients typically NEVER EVER SEE )Attached is also the link of the original gallery, which completely documents the day. About 1/4 of the images I shot that day were included. which is about par, since I photograph everything from at least 2-3 angles and to account for blinking, etc.  and select the best. There gallery will remain live until the one year anniversary of their engagement party. 
I would also like to state for the record, he not only contacted one, but several agencies to resolve this matter, and has yet to pick up the phone to call me. He also has remarked on one or more agencies that it was his wedding I photographed, which indeed I did not.  I’ve attached that, as well as a copy of the gallery information date, showing when they received their photos. 
[redacted]
password: [redacted]
Please let me know if there is anything else I can help you with, and how I can ensure this complaint doesn't effect me in the future.

From: Amanda K[redacted] <amandak[redacted]@gmail.com>Date: Fri, May 20, 2016 at 1:49 AMSubject: Complaint against Hai Bales Photography from [redacted].To: [redacted]@cleveland.Revdex.com.org, [redacted].[redacted]@[redacted] <[redacted]>
To whom it may...

concern, 
I have copied all three agencies I'm aware that Mr. [redacted] has filed complaints with. I've included multiple attachments, as well as a copy of the shipping label  in which I dropped into the Parma Mail Box at the Post Office on Day Drive around 1:30am Friday, May 20th, 2016. There are a total of 3 discs and over 2000 images including every single outtake, blink, no flash, photobombed. ETC.( these are images clients typically NEVER EVER SEE )Attached is also the link of the original gallery, which completely documents the day. About 1/4 of the images I shot that day were included. which is about par, since I photograph everything from at least 2-3 angles and to account for blinking, etc.  and select the best. There gallery will remain live until the one year anniversary of their engagement party. 
I would also like to state for the record, he not only contacted one, but several agencies to resolve this matter, and has yet to pick up the phone to call me. He also has remarked on one or more agencies that it was his wedding I photographed, which indeed I did not.  I’ve attached that, as well as a copy of the gallery information date, showing when they received their photos. 
[redacted]
password: [redacted]
Please let me know if there is anything else I can help you with, and how I can ensure this complaint doesn't effect me in the future.

Hello,I am so sorry I must have missed the email on 7/11 stating that she had responded.  I wanted to give you an update for this case please..  On 7/11 AFTER...

she was notified of a better business complaint she low and behold had my photos and partial credit.   She dropped them off to my son and 2 hours later asked me to cancel the Revdex.com complaint.  When I got home around 6PM- I looked at the photos and they are not what I ordered.  I am still to this day missing photos.  She has never fully delivered the product.   Can you please update the complaint so anyone who works with her sees that she doesn’t follow through. Thank you so much, again I am truly sorry I missed that email.[redacted] [redacted] [redacted] [redacted] [redacted] [redacted]    .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Can I please get the tracking information for the copies of the images? It has been over 1 week and I still have not received the images.  Also in response to the previous company response email, as you can see in my numerous attachments as well as the copy of the contract I uploaded, the contract is actually in my name. I don't see why us contacting her back in November is an excuse for not getting the images to us. Also, she says that we did not respond to her emails? Actually, we were the ones requesting the images so she was the one who did not respond to our emails (as you can also see in the numerous email copies I have attached to my previous responses). 
Regards,
[redacted]