December 2017Re: *** *** *** *** ***Apt #***
** ***
To Whom It May Concern,Like many area businesses, our buildings were affected by the large hailstorm in the Summer of 2017, causing major damage to our roofingTo avoid issues with the elements, we scheduled to
have a roofing team onsite during business hours to make the repairs to every buildingDue to being a 402-unit community with constant repairs and landscaping maintenance, noise during business hours is inevitableThe same goes for roofing debris around the communityThe roofing team, along with our maintenance and office team, walk the premises several times daily to pick up as much debris as possible but with any kind of construction, we are human and stuff gets missedDue to this reason and several residents bringing the debris to our attention, our roofing team moved a worker to the ground to constantly monitor debris, so anything and everything is picked up in real-time. While we do have two documented service requests for a chirping alarm, the lease contract states on page 7, section B of 24.3, “You must pay for and replace batteries as needed, unless the law provides otherwiseWe may replace dead or missing batteries at your expense, without prior notice to youYou must immediately report alarm or detector malfunctions to usNeither you nor others may disable alarms or detectors.” As a courtesy to residents, we will replace alarm batteries and fix the alarms but as with all electrical devices, it may take more than two times to understand why it’s malfunctioning to decide how it needs to be fixed or if it needs to be replaced altogetherOnly giving our maintenance team notification of the malfunctioning alarm twice was not ample opportunity for them to make the repair or get it replacedPrior to any prospect applying for residency at Andalucia, our lack of open parking is thoroughly discussed and the options of paid parking are given to the prospectIf a prospect completes an application with Andalucia, the parking options are given again prior to an actual lease agreement being signedWhile we have many happy residents who have chosen to budget for paid parking into their total monthly cost, we do have prospects who love our community but choose another community because their budget will not allow for additional parkingWe do have a partnership with a local towing company who only monitors inside our gates, which does include handicap spaces if a proper permit is not displayedIn regards to vehicles being ticketed in our front parking lot outside of the gates, that is an area that is NOT monitored by our towing companyHowever, tickets come from local law enforcement, who have the ability to monitor anywhere and everywhere, and issue tickets when laws are brokenParking in a handicap space without a proper permit is against the law. In conclusion, the above issues were not listed on the resident’s typed notice to vacate letters submitted November 8thBoth residents verbally told multiple members of the office team conflicting reasons for vacating, which included job relocation and moving back to their home town of HoustonIt was never brought to the office team’s attention that the reason for vacating was for the above issues, so we could work on a remedyNot until after submitting their notice did the resident visit our office to discuss these issues with a member of managementOn the typed notice to vacate letters, both stated that the residents would pay their final balance equal to one month’s rent, which is the Andalucia early termination feePer page of the lease contract, under “special provisions”, The Buyout/Termination fee is equal to one month’s rent and is due prior to vacating. At this time, we feel the charges are fair and must be paid within a timely manner. We are willing to set up payment arrangements with *** and *** any time before February 1, 2018. After the first of February their account will be sent to collections.Thank you,*** ***Area Manager
December 2017Re: *** *** *** *** ***Apt #***
** ***
To Whom It May Concern,Like many area businesses, our buildings were affected by the large hailstorm in the Summer of 2017, causing major damage to our roofingTo avoid issues with the elements, we scheduled to
have a roofing team onsite during business hours to make the repairs to every buildingDue to being a 402-unit community with constant repairs and landscaping maintenance, noise during business hours is inevitableThe same goes for roofing debris around the communityThe roofing team, along with our maintenance and office team, walk the premises several times daily to pick up as much debris as possible but with any kind of construction, we are human and stuff gets missedDue to this reason and several residents bringing the debris to our attention, our roofing team moved a worker to the ground to constantly monitor debris, so anything and everything is picked up in real-time. While we do have two documented service requests for a chirping alarm, the lease contract states on page 7, section B of 24.3, “You must pay for and replace batteries as needed, unless the law provides otherwiseWe may replace dead or missing batteries at your expense, without prior notice to youYou must immediately report alarm or detector malfunctions to usNeither you nor others may disable alarms or detectors.” As a courtesy to residents, we will replace alarm batteries and fix the alarms but as with all electrical devices, it may take more than two times to understand why it’s malfunctioning to decide how it needs to be fixed or if it needs to be replaced altogetherOnly giving our maintenance team notification of the malfunctioning alarm twice was not ample opportunity for them to make the repair or get it replacedPrior to any prospect applying for residency at Andalucia, our lack of open parking is thoroughly discussed and the options of paid parking are given to the prospectIf a prospect completes an application with Andalucia, the parking options are given again prior to an actual lease agreement being signedWhile we have many happy residents who have chosen to budget for paid parking into their total monthly cost, we do have prospects who love our community but choose another community because their budget will not allow for additional parkingWe do have a partnership with a local towing company who only monitors inside our gates, which does include handicap spaces if a proper permit is not displayedIn regards to vehicles being ticketed in our front parking lot outside of the gates, that is an area that is NOT monitored by our towing companyHowever, tickets come from local law enforcement, who have the ability to monitor anywhere and everywhere, and issue tickets when laws are brokenParking in a handicap space without a proper permit is against the law. In conclusion, the above issues were not listed on the resident’s typed notice to vacate letters submitted November 8thBoth residents verbally told multiple members of the office team conflicting reasons for vacating, which included job relocation and moving back to their home town of HoustonIt was never brought to the office team’s attention that the reason for vacating was for the above issues, so we could work on a remedyNot until after submitting their notice did the resident visit our office to discuss these issues with a member of managementOn the typed notice to vacate letters, both stated that the residents would pay their final balance equal to one month’s rent, which is the Andalucia early termination feePer page of the lease contract, under “special provisions”, The Buyout/Termination fee is equal to one month’s rent and is due prior to vacating. At this time, we feel the charges are fair and must be paid within a timely manner. We are willing to set up payment arrangements with *** and *** any time before February 1, 2018. After the first of February their account will be sent to collections.Thank you,*** ***Area Manager
December 2017Re: *** *** *** *** ***Apt #***
** ***
To Whom It May Concern,Like many area businesses, our buildings were affected by the large hailstorm in the Summer of 2017, causing major damage to our roofingTo avoid issues with the elements, we scheduled to
have a roofing team onsite during business hours to make the repairs to every buildingDue to being a 402-unit community with constant repairs and landscaping maintenance, noise during business hours is inevitableThe same goes for roofing debris around the communityThe roofing team, along with our maintenance and office team, walk the premises several times daily to pick up as much debris as possible but with any kind of construction, we are human and stuff gets missedDue to this reason and several residents bringing the debris to our attention, our roofing team moved a worker to the ground to constantly monitor debris, so anything and everything is picked up in real-time. While we do have two documented service requests for a chirping alarm, the lease contract states on page 7, section B of 24.3, “You must pay for and replace batteries as needed, unless the law provides otherwiseWe may replace dead or missing batteries at your expense, without prior notice to youYou must immediately report alarm or detector malfunctions to usNeither you nor others may disable alarms or detectors.” As a courtesy to residents, we will replace alarm batteries and fix the alarms but as with all electrical devices, it may take more than two times to understand why it’s malfunctioning to decide how it needs to be fixed or if it needs to be replaced altogetherOnly giving our maintenance team notification of the malfunctioning alarm twice was not ample opportunity for them to make the repair or get it replacedPrior to any prospect applying for residency at Andalucia, our lack of open parking is thoroughly discussed and the options of paid parking are given to the prospectIf a prospect completes an application with Andalucia, the parking options are given again prior to an actual lease agreement being signedWhile we have many happy residents who have chosen to budget for paid parking into their total monthly cost, we do have prospects who love our community but choose another community because their budget will not allow for additional parkingWe do have a partnership with a local towing company who only monitors inside our gates, which does include handicap spaces if a proper permit is not displayedIn regards to vehicles being ticketed in our front parking lot outside of the gates, that is an area that is NOT monitored by our towing companyHowever, tickets come from local law enforcement, who have the ability to monitor anywhere and everywhere, and issue tickets when laws are brokenParking in a handicap space without a proper permit is against the law. In conclusion, the above issues were not listed on the resident’s typed notice to vacate letters submitted November 8thBoth residents verbally told multiple members of the office team conflicting reasons for vacating, which included job relocation and moving back to their home town of HoustonIt was never brought to the office team’s attention that the reason for vacating was for the above issues, so we could work on a remedyNot until after submitting their notice did the resident visit our office to discuss these issues with a member of managementOn the typed notice to vacate letters, both stated that the residents would pay their final balance equal to one month’s rent, which is the Andalucia early termination feePer page of the lease contract, under “special provisions”, The Buyout/Termination fee is equal to one month’s rent and is due prior to vacating. At this time, we feel the charges are fair and must be paid within a timely manner. We are willing to set up payment arrangements with *** and *** any time before February 1, 2018. After the first of February their account will be sent to collections.Thank you,*** ***Area Manager
December 2017Re: *** *** *** *** ***Apt #***
** ***
To Whom It May Concern,Like many area businesses, our buildings were affected by the large hailstorm in the Summer of 2017, causing major damage to our roofingTo avoid issues with the elements, we scheduled to
have a roofing team onsite during business hours to make the repairs to every buildingDue to being a 402-unit community with constant repairs and landscaping maintenance, noise during business hours is inevitableThe same goes for roofing debris around the communityThe roofing team, along with our maintenance and office team, walk the premises several times daily to pick up as much debris as possible but with any kind of construction, we are human and stuff gets missedDue to this reason and several residents bringing the debris to our attention, our roofing team moved a worker to the ground to constantly monitor debris, so anything and everything is picked up in real-time. While we do have two documented service requests for a chirping alarm, the lease contract states on page 7, section B of 24.3, “You must pay for and replace batteries as needed, unless the law provides otherwiseWe may replace dead or missing batteries at your expense, without prior notice to youYou must immediately report alarm or detector malfunctions to usNeither you nor others may disable alarms or detectors.” As a courtesy to residents, we will replace alarm batteries and fix the alarms but as with all electrical devices, it may take more than two times to understand why it’s malfunctioning to decide how it needs to be fixed or if it needs to be replaced altogetherOnly giving our maintenance team notification of the malfunctioning alarm twice was not ample opportunity for them to make the repair or get it replacedPrior to any prospect applying for residency at Andalucia, our lack of open parking is thoroughly discussed and the options of paid parking are given to the prospectIf a prospect completes an application with Andalucia, the parking options are given again prior to an actual lease agreement being signedWhile we have many happy residents who have chosen to budget for paid parking into their total monthly cost, we do have prospects who love our community but choose another community because their budget will not allow for additional parkingWe do have a partnership with a local towing company who only monitors inside our gates, which does include handicap spaces if a proper permit is not displayedIn regards to vehicles being ticketed in our front parking lot outside of the gates, that is an area that is NOT monitored by our towing companyHowever, tickets come from local law enforcement, who have the ability to monitor anywhere and everywhere, and issue tickets when laws are brokenParking in a handicap space without a proper permit is against the law. In conclusion, the above issues were not listed on the resident’s typed notice to vacate letters submitted November 8thBoth residents verbally told multiple members of the office team conflicting reasons for vacating, which included job relocation and moving back to their home town of HoustonIt was never brought to the office team’s attention that the reason for vacating was for the above issues, so we could work on a remedyNot until after submitting their notice did the resident visit our office to discuss these issues with a member of managementOn the typed notice to vacate letters, both stated that the residents would pay their final balance equal to one month’s rent, which is the Andalucia early termination feePer page of the lease contract, under “special provisions”, The Buyout/Termination fee is equal to one month’s rent and is due prior to vacating. At this time, we feel the charges are fair and must be paid within a timely manner. We are willing to set up payment arrangements with *** and *** any time before February 1, 2018. After the first of February their account will be sent to collections.Thank you,*** ***Area Manager